Klappenberger & Son
Updated: 11-14-2025
About Klappenberger & Son
From first contact to final walkthrough, Klappenberger & Son Howard County designs their process around customer transparency and efficiency. When homeowners in Columbia, Ellicott City, or Elkridge call or submit an estimate request, owner Arturo Lacayo personally responds, often scheduling on-site consultations within days of initial contact. He spends time discussing project scope, color preferences, and timeline expectations, addressing concerns about surface preparation and paint selection. His cell phone number (202-644-6105) stays accessible throughout projects. Customers receive detailed written estimates breaking down costs with fixed pricing, projected timelines, and clear service descriptions.
During projects, crews arrive consistently on time, confirmed by the morning coordination Arturo provides. Customers see daily progress on interior painting, cabinet refinishing, or exterior work, with crews handling furniture protection and thorough surface preparation. When unexpected issues arise, like discovering areas needing additional repair, Arturo contacts customers directly with solutions before proceeding. Reviews consistently mention these practices, with Tina Zhang noting crews "arrived on time every day and were very efficient" and Travis Mann describing how they "were able to add these things on without rescheduling." Painters Ramon, Cristian, Nelson, and Martina maintain clean work areas, ensuring spaces remain accessible between work sessions.
After completion, Arturo conducts walkthrough inspections, addressing any final touch-ups before considering projects finished. The 5-year warranty on cabinet painting with clear coat option and standard warranties on interior and exterior painting provide long-term protection. Multiple customers return for additional projects. The fully licensed and insured team (License #142264) covers Howard County communities, handling projects from single-room updates to complete home transformations. With over 100 five-star Google reviews and a 4.9-star rating, Klappenberger & Son Howard County has built their reputation through customers who trust the transparent process enough to become the 74% repeat and referral business Arturo mentions.
Updated: 11-14-2025
Q&A Based On What Customers Are Saying About Klappenberger & Son
Q: Does Klappenberger & Son actually meet tight project timelines?
Multiple reviews confirm consistent timeline performance. Kirsten Chalk notes they "were able to start and finish ahead of our timeline," while Chelsea Bender describes how crews "worked diligently to get it done in time, including weekends and holidays." Nick Bleil mentions the team "worked tirelessly for 3 weeks to ensure our home was ready for us to move into." Arturo coordinates schedules to complete projects on or ahead of promised dates.
-Review Snippet Sources: Google Reviews
Q: How does Klappenberger & Son handle color selection and paint choices?
Arturo provides guidance on paint sheens and trending colors during estimates. Tina Zhang mentions he "gave us great advice on paint sheens and was very patient and accommodating with my requests and changes." The website indicates they bring 8.5 x 11 color samples from top designers to consultations, and crews apply paint samples for customer approval before beginning full work.
-Review Snippet Sources: Google Reviews, Company Website
Q: What makes Klappenberger & Son's cabinet painting different from other contractors?
The cabinet refinishing process uses spray application for doors and drawers rather than brush and roller methods. The website states they offer a 5-year warranty against chipping and peeling when the clear coat option is selected. Fatomeh Oreizi describes the transformation as making cabinets look renewed, noting "the four day painting process" and how "they also did a nice job cleaning up after everything was done."
-Review Snippet Sources: Google Reviews, Company Website
Q: Is Klappenberger & Son flexible with last-minute additions to project scope?
Reviews show consistent accommodation of scope changes. Travis Mann notes "I had found a few other small things that needed fixing and they were able to add these things on without rescheduling." Fatomeh Oreizi mentions Arturo was "flexible and accommodating when we asked him to add the laundry room cabinets one day after the painting process began." Pricing adjustments for added work are handled reasonably according to multiple customers.
-Review Snippet Sources: Google Reviews
Q: Does Klappenberger & Son actually show up on time and work full days?
Punctuality appears consistent across reviews. Tina Zhang states the team "arrived on time every day and were very efficient." Lauren Moskie mentions they "show up on time" for both initial work and follow-up projects. Andrew Lawton specifically references their reliability, and the company's promise on their website commits to punctuality from first meeting through final walkthrough.
-Review Snippet Sources: Google Reviews, Company Website
Q: How does Klappenberger & Son protect furniture and clean up after projects?
Reviews consistently mention thorough protection and cleanup. Travis Mann describes how crews "handled moving furniture out of the way and put everything back the way it should be once the work was complete." Celest Womack notes "employees arrived on time and completed tasks as outlined." The work areas are maintained cleanly throughout projects, with final cleanup performed before walkthroughs.
-Review Snippet Sources: Google Reviews
Q: What happened with the negative reviews about Klappenberger & Son not providing estimates?
Sandra S. reported never receiving an estimate after someone came for the consultation, stating she "tried contacting them and got the run around." This review received no owner response. Paula R Tatum on Facebook had a similar experience, noting Jon came for consultation but despite texts, calls, and messages, "Jon was at my home on April 8th, today is April 25th, crickets!" These represent the 5-15% negative ratio showing authenticity.
-Review Snippet Sources: Google Reviews, Facebook Reviews
Q: Does owner Arturo Lacayo stay involved throughout Klappenberger & Son projects?
Arturo maintains involvement from estimate through completion. His website states "I am the owner, estimator, and project manager on your job from start to finish." Reviews confirm this with Tina Zhang noting "Arturo was also very flexible and willing to work with our tight timeframe" and Andrew Fuget stating "Kenny was there to answer any question at any time of day." His direct cell number (202-644-6105) remains accessible.
-Review Snippet Sources: Google Reviews, Company Website
Q: How does Klappenberger & Son pricing compare to other Howard County painting contractors?
Multiple customers reference competitive and fair pricing. Kirsten Chalk describes receiving a "great price" and calls it "a good deal for the project." Lora Gerlach mentions "pricing was very competitive." The website explains their pricing uses accurate production rates rather than wild guesses, and Travis Mann notes they "were very reasonable about the added cost of the unexpected work."
-Review Snippet Sources: Google Reviews, Company Website