Pfaff's, Inc.
Updated: 11-12-2025
About Pfaff's Inc.
Specializing in custom glass solutions, retail paint, and decorating supplies, Pfaff's Inc. has served the Piedmont Triad since 1929. This family-owned business combines retail showroom convenience with professional installation services across residential and commercial projects. From table top glass cut to exact specifications to complete shower door installations, the company handles both quick retail orders and complex commercial glazing contracts.
The Winston-Salem location operates as both retail destination and service hub. Customers browse Benjamin Moore paint selections, wallpaper books, and blind samples while the workshop produces custom glass pieces. Reviews consistently highlight same-day service for many orders, with Joslyn M noting she picked up a custom china cabinet pane "same day" after a helpful phone consultation. Staff members like Cindy and Anthony receive specific praise for product knowledge and technical expertise.
What distinguishes Pfaff's is the combination of immediate retail access with skilled fabrication capabilities. The A+ BBB rating and over 150 five-star Google reviews reflect 96 years of operation under continuous family ownership. President John E. Dewees and principal owner Mary Jane Dewees maintain the company's original commitment to serving both DIY customers and professional contractors. With fair pricing that reflects quality materials and experienced craftsmanship, they've become the established choice for property owners seeking glass and decorating solutions backed by nearly a century of Triad presence.
Updated: 11-12-2025
Q&A Based On What Customers Are Saying About Pfaff's Inc.
Q: Does Pfaff's Inc. actually provide same-day service for custom orders?
Multiple customers confirm rapid turnaround times. Joslyn M received a custom-cut china cabinet glass pane the same day after a phone consultation, noting she was "able to pick up same day" and the glass fit perfectly. Sandra Smith mentions they "did it while I waited, and fast too" for picture frame glass. The combination of on-site fabrication equipment and experienced staff enables quick completion of many custom glass cutting projects.
-Review Snippet Sources: Google Reviews
Q: How knowledgeable is the staff at Pfaff's Inc. about product selection?
Customers consistently praise staff expertise across different departments. K S describes "Friendly and knowledgeable employee service" during table glass selection. Tammy Blacklock states Cindy was "very knowledgeable and helpful with my search for traditional wallpaper." Joslyn M mentions the gentleman on the phone "answered all of my questions easily and helped me get measurements for the glass without having to take the door off." Staff provide guidance on glass types, paint colors, and wallpaper patterns.
-Review Snippet Sources: Google Reviews
Q: What types of custom glass work does Pfaff's Inc. handle?
The company fabricates glass for diverse applications. Projects mentioned in reviews include table top covers for antique furniture, china cabinet panes, picture frame glass, shelves for breakfronts, shower enclosures, and replacement window glass. Anis Cordray needed a custom shelf for a breakfront and Anthony "fixed it right up" with results where "the shelf fits like a glove." Robby Wright received help selecting appropriate glass types for shelves and doors, with pieces "cut to order accurately."
-Review Snippet Sources: Google Reviews
Q: Does Pfaff's Inc. respond quickly to emergency situations?
CHASE BROWN specifically mentions emergency responsiveness, stating he "called with an emergency and they sent someone directly out." He describes the service as "Super friendly and very professional" and highly recommends them. Jeremy Bond notes they "took excellent care of us in a time of need" and emphasizes the service was "Fast, efficient, effective." The company maintains capacity for urgent glass repairs and installations beyond regular scheduled work.
-Review Snippet Sources: Google Reviews
Q: How does Pfaff's Inc. handle both retail customers and contractors?
Monte White specifically mentions this dual approach, stating his work is "usually smaller than large commercial work but always best service. If you are a d.i.y. or handy man, you get the great service." The business structure accommodates individual homeowners browsing paint and ordering custom glass alongside professional contractors purchasing supplies or subcontracting installation work. The retail showroom operates with walk-in access while the service division handles commercial glazing contracts.
-Review Snippet Sources: Google Reviews
Q: What is the pricing approach at Pfaff's Inc.?
Most reviews describe fair and reasonable pricing. Monte White mentions "Fair price" as a key characteristic. Robby Wright states "The price was fair" for custom-cut glass shelves and doors. However, Jazmin Marlin experienced confusion when her window pane quote increased from $120 to $150 between the pre-pickup call and actual pickup. The company generally receives positive feedback on value, though customers should confirm final pricing before pickup.
-Review Snippet Sources: Google Reviews, Yelp
Q: Does Pfaff's Inc. provide delivery and installation services?
K S specifically requested delivery for a large table top glass piece "since we don't have a vehicle with a large enough cargo area" and the company accommodated this. CHASE BROWN mentions they "sent someone directly out" for an emergency repair. J Ripley used them for "glass shower enclosure" installation. The company offers both retail pickup and professional installation depending on project scope, though not all services include delivery or installation as standard.
-Review Snippet Sources: Google Reviews