Andy's Painting Company
Updated: 10-16-2025
About Andy's Painting Company
When Martin Alires needed his Albuquerque home and kitchen cabinets painted, Andy's Painting Company removed every door in the house and took them offsite for finishing. The crew arrived with daily text messages confirming arrival times, protected every surface, and left foreman Cody to walk the property identifying touch-up needs before Martin even noticed them. This level of operational precision, built over 24 years in business, explains how the company maintains a 4.8-star average across well over 300 Google reviews.
That attention to systematic execution runs through the company's operations. From their 2515 Princeton Dr NE location, owner Joe Campbell and project coordinators like Jose manage crews covering Albuquerque and Rio Rancho. Customers mention Kris Voss for detail work, Christian Fernandez for exterior preparation, Raymond and Richard for interior projects, and Bryce and Tim for exterior finishing. The pattern across reviews shows daily updates, same-day quote responses, and consistent follow-through. When a business owner needed weekend painting to avoid operational disruption, manager Kris not only accommodated the schedule but personally returned within an hour when issues emerged, paid for additional materials, and had an experienced painter correct the work that same night.
Founded by Andy Warren in 2001 after managing Sherwin-Williams stores throughout the Midwest, the company built its reputation on residential and commercial painting throughout the Albuquerque area. Following Andy's passing in 2021, the operation continues under current management maintaining the original standards. Projects range from $800 cabinet refreshes to complete commercial developments, backed by what they call New Mexico's best 10-year warranty with three tier options. The BBB A+ rating held since 2006, combined with nearly 200 additional Angi reviews averaging 4.9 stars, reflects two decades of consistent execution. What customers repeatedly emphasize isn't just the finished paint application, but the four-layer floor protection, the home care touch-up kits left after every job, and crews who text arrival times daily and clean thoroughly before final inspection.
Updated: 10-16-2025
Q&A Based On What Customers Are Saying About Andy's Painting Company
Q: Do they actually show up on time for Andy's Painting Company?
Multiple customers specifically call out punctuality as a defining characteristic. Clifford Hoopiiaina noted crews "showed up every morning on time" while Luvmy2 MV emphasized that Raymond and Richard "showed up on time each day." The company's operational system includes text messages sent every morning when crews are en route, which Martin Alires mentioned receiving throughout his project. Steven Desnoyer reported that Kris and Luis not only arrived when promised but "finished a day early." Even when scheduling issues occurred, project coordinator Jose ensured completion before customer deadlines. The pattern shows daily arrival confirmations, consistent timing, and proactive communication when schedules shift.
-Review Snippet Sources: Google Reviews
Q: What about their pricing for Andy's Painting Company?
Reviews consistently describe pricing as reasonable or fair rather than the cheapest available. Several customers specifically used the term "reasonable price" including Michael Staples, Dede Ferguson, and C. jose rodriguez called it a "great price" for their whole-house interior project. However, Gale Borkenhagen complained strongly about overcharging, feeling "totally scammed" compared to past experiences with the company. The company's response acknowledged they "don't claim to be the cheapest painting company" but aim for competitive market rates while prioritizing quality and durability. Customers who were satisfied emphasized the value for the level of service and attention to detail rather than lowest cost, with Luvmy2 MV noting they were "reasonably priced for the level of service" provided.
-Review Snippet Sources: Google Reviews
Q: How does Andy's Painting Company communicate during projects?
Communication stands out as a consistent strength across reviews. Deanna Whittington gave special recognition to Jose who "kept us informed throughout the project" and made a follow-up call post-completion. Sam H noted the team "updated me daily on all my projects." The company's six stated commitments include daily project updates and same day response when you reach out to customer inquiries. John Wharton praised estimator Seth for "always keeping us informed on issues impacting the job." Jen Sanchez said foreman Cody "kept me posted on every detail." The operational pattern shows morning text confirmations, project coordinator check-ins during work, and responsive handling when issues arise. Robert S described them as "very communicative during the whole process."
-Review Snippet Sources: Google Reviews
Q: Does Andy's Painting Company use their own crews or subcontractors?
Reviews consistently mention specific crew member names and refer to them as company employees rather than subcontractors. Customers name Kris Voss, Christian Fernandez, Raymond, Richard, Luis, Bryce, Tim, Jose, Hector, Irving, Cody Leyba, Chris, Manuel, and Amos as painters and foremen. The company's BBB profile lists 3 employees, though review volume suggests a larger crew count. One negative review from Patty stewart specifically criticized them for using "a third party to come you and paint your home," though this appears to be an outlier complaint. The majority of reviews describe direct company crews with identified foremen and consistent team members, suggesting primary reliance on employed staff rather than external contractors.
-Review Snippet Sources: Google Reviews, BBB
Q: What happens if something goes wrong with Andy's Painting Company?
Response to problems varies significantly. When a business owner reported poor initial work from a painter in training, manager Kris called within 15 minutes, inspected within an hour, and "had a more experienced painter come and fix the work that very night." They covered the additional materials cost without customer payment. However, the company's handling of cbaker4141's extensive complaints (incomplete work, paint on new hardwood floors, and wrong colors used twice) drew sharp criticism. The project manager made excuses and claimed 95% completion despite two days of remaining work. Similarly, Anna Praamsma received no refund after canceling when crews damaged carpet, and the company stood by the work quality. Bob Conway received an apology and promise of follow-up for poor exterior prep work. The pattern shows variable resolution depending on issue severity and perhaps customer persistence.
-Review Snippet Sources: Google Reviews
Q: How does Andy's Painting Company handle special requests or challenging situations?
The company demonstrates flexibility with timing and unusual circumstances. They painted a commercial kitchen for The Kneddy Bakery quickly between orders, recognizing business revenue impact. A business owner got weekend service to avoid operational interruption. John Wharton received careful work on a territorial-style home requiring precise white paint placement to avoid stucco contamination. Philip J. Taccetta noted that Christian gave an old house extensive attention with repeated power washing, wood trim stripping, and thorough caulking before painting. Ross Hanson mentioned Jose's crew "sorted out some skylights we hadn't planned for" while completing other work on schedule. The company handles projects as small as garage door touchups (AL H) and as large as entire house interiors with cabinet refinishing (Martin Alires).
-Review Snippet Sources: Google Reviews
Q: How thorough is their cleanup?
Cleanup receives mixed but generally positive feedback. Shantel Moore was "a bit concerned with clean up but to my surprise the crew didn't leave one drop of paint behind." John Wharton emphasized "how clean that they worked" and their effort ensuring "white paint did not get on our stucco." Martin Alires noted crews "cleaned up after themselves." Nancy Donally praised the time taken to "cover everything up so they did not get paint on our patio pavers, patio furniture, concrete, and many other areas." However, significant problems emerged in negative reviews. cbaker4141 complained about "paint splatters on our brand-new hardwood floors" and "paint on our floors and carpet going up our stairs one month into the job" after painters "removed floor coverings before finishing." Anna Praamsma canceled when crews failed to properly protect carpet and got paint on floors.
-Review Snippet Sources: Google Reviews
Q: What makes their customer service stand out?
Beyond painting execution, customers highlight the home care touch-up kit left after every job and systematic quality control. Multiple reviews mention foremen conducting both initial and final inspections before customer walkthroughs. Martin Alires noted Cody "took care of any items I brought to his attention although most were already on his list of items to touch up." The company's operational promises include same day written quotes, keeping time commitments, and all jobs inspected by a foreman. Deanna Whittington valued Jose's follow-up call "to ensure we were satisfied which is something I truly appreciate in a business." jose rodriguez observed the project manager checking the crew's work together, "not many companies have that option." The 24 years in business and BBB A+ rating since 2006 suggest sustained customer service standards, though recent negative reviews indicate some quality control gaps have emerged.
-Review Snippet Sources: Google Reviews, Website