Q&A Based On What Customers Are Saying About Innovative Coatings LLC

Q: Does Innovative Coatings LLC actually show up when they say they will?

Punctuality stands out as one of Innovative Coatings LLC's strongest attributes according to customer feedback. Valarie Contreras specifically praised them as "punctual, clean, friendly and attentive to details," while Jana Knight noted their crew is "ontime, efficient and friendly." Todd S. emphasized that "on short notice and short timeline, Josh and his team showed up on time." Even more impressive, Hilary Crawford detailed how "he and his team showed up when they said, did the work that they quoted and even more when they saw there might be a problem." The pattern extends to completion timelines as well. Multiple customers mention projects finishing ahead of schedule, and Jim confirmed that "Josh and his crew completed the exterior painting of our house in a timely manner."

-Review Snippet Sources: Google Reviews

Q: How does Innovative Coatings LLC handle pricing and estimates?

Customers consistently describe Innovative Coatings LLC's pricing as fair and transparent. Adam Villegas stated the owner "gave me a reasonable price. Finished the job in good timely manner." Joni Evans praised the "fair price for job," while Todd S. commended their "great price" despite the short timeline. The most detailed pricing feedback comes from Hilary Crawford, who explained that after requesting a quote for stucco repair work, she was so impressed with the reasonable bid that she "asked for a quote on repairs and on a full paint job. I was shocked at how reasonable his quote was in comparison that others had given us for half the work." What makes the pricing particularly noteworthy is that Josh Santos doesn't increase costs when unexpected issues arise. Crawford specifically mentioned that even when "they saw there might be a problem if it wasn't taken care of," he "never changed his original quoted amount."

-Review Snippet Sources: Google Reviews

Q: What about the quality of work from Innovative Coatings LLC?

The work quality receives exceptional praise across multiple service types. Drww Christopher declared "the quality of work was out of this world," while Aaron Trillo noted "the quality of their work speaks for itself." For stucco specifically, Martha Mata emphasized they "pay attention to detail. Very clean work!! I would highly recommend them for any paint and stucco job." Cecilia Flores confirmed "these guys are paint and stucco professionals." Interior work receives equal acclaim. Kassy Saavedra detailed that their interior and exterior painting featured "clean lines, even coverage, and a smooth finish," with the home looking "brand new" afterward. The attention to detail extends to preparation and cleanup. Kathy Turkell described how they "thoroughly prepped, showed up when expected and completed each area paying attention to the details of doing a great job. Then they completely cleaned up any mess."

-Review Snippet Sources: Google Reviews

Q: How responsive is Innovative Coatings LLC to customer inquiries?

Response time and communication represent major strengths for Innovative Coatings LLC. Susan Rexroth reported that "they answered the phone promptly and were at my house within 24 hours to assess the work to be done." Austin Vega shared an even faster experience, stating they "came same day for a quote next day project was fixed." Daniel Emerick emphasized that "Josh is easy to get a hold of, and finished the job when he said he would." The accessibility isn't limited to the initial contact. Heather Hume, who has used them three times, specifically praised that they're "always organized, punctual, communicative" throughout the entire process. Tyler Upton confirmed "they are always on time and communicate well." This consistent communication helps explain why customers feel confident throughout their projects.

-Review Snippet Sources: Google Reviews

Q: Does Innovative Coatings LLC handle commercial projects as well as residential?

Yes, Innovative Coatings LLC successfully handles both residential and commercial work. Eric Lucero confirmed that "Josh and his team have done excellent work for me at our businesses, home, etc." Julissa Torres, working as what appears to be a real estate professional or property manager, stated "I recently worked with Innovative Coatings on a home for one of my clients, and they did an outstanding job." The company's website explicitly mentions commercial buildings alongside residential services. Jana Knight specifically noted they "provide outstanding services both interior and exterior" with experience across different property types. The breadth of their commercial capabilities is reflected in their service offerings, which include everything from standard interior painting to specialized roof coating systems and large-scale stucco restoration projects that would typically be found on commercial properties.

-Review Snippet Sources: Google Reviews, Company Website

Q: What types of specialized services does Innovative Coatings LLC offer beyond standard painting?

Innovative Coatings LLC provides extensive specialized services beyond basic interior and exterior painting. Roof coating represents a significant specialty, with Francisco Fajardo praising their "outstanding job repairing my roof" and noting their attention to detail. Anthony Lujan specifically recommended them "for any interior/exterior paint or roof coatings," confirming their expertise in this area. The company holds two certifications in flat and metal roof coating. Stucco restoration is another core competency. Daniel Emerick detailed how they did "a fantastic job patching/repainting the stucco on my parapet walls, sealing around all my windows, and reinforcing all the penetrations on my roof." Concrete coating and epoxy work represents a third specialty, with Francisco Fajardo planning to call them again for "epoxy floors." The company also offers pressure washing, wood staining, wrought iron coating, and drywall repair, making them a comprehensive coating contractor.

-Review Snippet Sources: Google Reviews, Nextdoor, Company Website

Q: How does Innovative Coatings LLC handle unexpected problems during projects?

Innovative Coatings LLC demonstrates exceptional problem-solving when issues arise. Hilary Crawford provided the most detailed account, explaining that when some stucco "started to fall off" her home, "Josh came and looked at the problems and explained to me and my husband why this was happening and how he would repair." Even better, during the project "when they saw there might be a problem if it wasn't taken care of," they handled it proactively and "never changed his original quoted amount." Kathy Turkell mentioned that beyond the original scope, "Josh also helped get us someone to make an additional repair that required some construction expertise," showing willingness to facilitate solutions even for work outside his direct services. Susan Rexroth noted that after water damage, they "did an excellent job with the repair and our wall looks like there was never a leak behind it." The pattern across reviews suggests the company identifies potential issues early, communicates clearly about them, and resolves them without unexpected cost increases.

-Review Snippet Sources: Google Reviews

Q: Are Innovative Coatings LLC's crews professional and respectful?

Professionalism and respectfulness receive consistent praise across customer reviews. Joshua Maldonado described Josh Santos as a "very professional and respectful man" and added "his crew was very professional as well." David munoz praised the owner's "great customer services," while Sabrina Hernandez called the entire operation "professional, efficient, and easy to work with." The respect extends to how they treat customer property. carlos reyes noted "they took great care to protect my furniture and flooring, and the cleanup afterward was spotless. The crew was friendly, respectful, and always happy to answer my questions." Jennifer Hernandez heard from a friend that "the team was very professional, punctual, & respectful of their home. They completed the project on time and left the place spotless." Ryan Beltran confirmed they "always showcase quality craftsmanship" with consistent professionalism, while Drww Christopher emphasized "the level of professionalism within this company is amazing!! From the owner to the employees!"

-Review Snippet Sources: Google Reviews