JBG Services, Painting Division
Updated: 10-09-2025
About JBG Services, Painting Division
Specializing in both residential and commercial painting across New Hanover, Brunswick, and Pender Counties, JBG Services, Painting Division has earned recognition for something rarely found in the trades: consistency. With well over 70 five-star Google reviews, this family-owned contractor delivers the kind of reliability that keeps customers calling back for second and third projects.
Co-owned by Jeremy and Billie Gunn of Leland, the company operates with a distinctive advantage. All painters are W-2 employees, not subcontractors, meaning every person on site is directly accountable to the owners. Jeremy brings two decades of restoration and construction management experience, while Billie applies her decade as an ER and ICU nurse to customer service, creating systems that anticipate problems before they arise. Project manager Lisa, herself a former painting business owner and abstract artist, ensures jobs finish on schedule.
The scope covers everything from single bathroom refreshes to complete commercial transformations. Cabinet refinishing, wallpaper removal, deck staining, and historic preservation work fill their portfolio. What distinguishes them is the preparation customers notice: tarped floors, protected surfaces, morning confirmation texts, and crews that arrive when promised. They leave properties cleaner than found. Their complimentary color consultation service and bonded and insured status provide the foundation, but it is the details like no leftover coffee cups, no intrusive radios, and personal owner check-ins that keep the recommendation cycle going strong throughout southeastern North Carolina.
Updated: 10-09-2025
Q&A Based On What Customers Are Saying About JBG Services, Painting Division
Q: Do they maintain consistent punctuality across projects?
"Showed up on time without exception" captures what multiple reviewers emphasize about scheduling. Customers report morning text confirmations and crews arriving within promised windows. One reviewer noted the team "even worked on the 4th of July to stay on schedule with their project completion date," demonstrating commitment to deadlines that extends beyond typical contractor behavior.
-Review Snippet Sources: Google Reviews
Q: What sets their preparation process apart?
The pre-painting setup receives specific praise across reviews. Customers mention floors protected better than expected, furniture carefully covered, and even customer vehicles shielded without being asked. Several reviewers compare the preparation to "better than an operating room," noting the thoroughness prevents any damage to belongings. This extends to the exterior, where teams move plants and protect landscaping proactively.
-Review Snippet Sources: Google Reviews, Facebook
Q: Can they handle historic or complex projects?
The team painted the entire exterior of Bellamy Mansion (a major historic landmark) within the quoted timeframe while respecting museum operations. They have tackled a 109-year-old house requiring extensive prep, a 100-year-old church, and various custom color schemes. "Jeremy's ideas for color schemes worked perfectly" appears repeatedly when customers describe projects with challenging requirements or multiple design elements.
-Review Snippet Sources: Google Reviews
Q: How do they handle customer communication throughout projects?
Owner Jeremy provides daily check-ins on larger projects, while project manager Lisa maintains smooth operations and timeline updates. Customers appreciate responsiveness that includes "prompt with all replies, factual and informative" communication. The team accommodates last-minute requests and color changes without disrupting schedules, maintaining open dialogue from consultation through final walkthrough.
-Review Snippet Sources: Google Reviews, Facebook
Q: What happens after the painting is complete?
The company provides a cleaning service once work finishes, with customers consistently noting properties left "spotless" or "cleaner than when they started." This includes daily cleanup during multi-day projects. Multiple reviews mention the lack of debris, paint drips in wrong places, or contractor waste often associated with painting jobs. Touch-ups are handled promptly when requested.
-Review Snippet Sources: Google Reviews
Q: Are their pricing structures competitive for the quality delivered?
Reviews describe pricing as "reasonable," "fairly priced," and emphasizing that "you get what you pay for." Customers who obtained multiple bids consistently chose JBG despite sometimes higher quotes, citing the value of W-2 employees, proper insurance, and reliable completion. The color consultation, cleaning service, and attention to detail are included rather than upcharges.
-Review Snippet Sources: Google Reviews