Fernando and Lesia answer nearly every review that comes in, and that same responsiveness shows up long before anyone writes one. Read through the feedback and the same word keeps surfacing, communication. Customers describe quick replies by text, email, or phone, clear explanations of what the work needs, and steady updates on when a crew will finish.
One homeowner called for an estimate on a vaulted great room and had someone at the house within thirty minutes. Another, coming off painters who never returned calls, noted that Richard's responded immediately and actually showed up. The Chooz Score's review response rate lands near the top of its range, with the owners replying to almost every review.
"The communication was bar none. Great value, great and incredible price for the hard work done." - Christopher H., Google Review
Over 70 Google reviews with a 4.9-star rating anchor the profile, and when we last ran our Chooz Score analysis, the praise held up across platforms, with 5.0 stars on both Yelp and Angi and 88% recommended on Facebook. Fresh reviews were still arriving through the summer of 2026. The company earned a Chooz Score of 85.1%.
Lesia and Fernando run a women-owned crew across Harrisburg and the wider Charlotte area, and the business is registered as a North Carolina entity and part of the Richard's Painting family that traces back to 1999. It's a local operation with an established brand behind it.
"Fernando & Lesia are true professionals who know what they’re doing! Professional, reliable, and incredibly detail-oriented." - Oksana K., Facebook Review
Plenty of painters get hired once. Here, roughly a third of the reviews mention coming back or planning to. One customer returned for three more projects after the first, including popcorn ceiling removal. Others line up the next job before the current crew has packed up, from a homeowner already planning to have them replace sinks and paint more rooms to repeat callers across both homes and businesses.
High marks on the Chooz Score's customer retention indicators back this up. What keeps people coming back tends to be the prep. One repeat customer singled out that the crew skim coats before painting, calling out the difference it makes, the kind of extra step that turns a one-time job into a standing relationship.
"Since my first review I’ve had Richard’s back for three other projects, including removing our popcorn ceilings. Great results! One outstanding feature to their work is that they skim coat before painting. What a difference!" - Kirk W., Google Review
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Get StartedFREE SERVICEEvery painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in University City Research Park, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within University City Research Park, NC.