Pro Painter USA
About Pro Painter USA
When Kim from Milwaukee was battling cancer, home maintenance fell to the bottom of her priority list. After reaching out to Pro Painter USA for an estimate, she expected to wait until funds were available. Instead, owner Rashaad Washington and his crew showed up months later and painted her entire exterior for free. Kim described it as "the best thing that happened to me in 2024," adding that the team "did not miss a spot."
Rashaad S. Washington founded Pro Painter USA in September 2020, operating from their Wauwatosa office on Innovation Drive. The company handles residential and commercial projects ranging from single-room refreshes to large-scale transformations up to $300,000. The team includes foreman Ben, who oversees job sites, along with painters Tony, Aaron, and Zach. Projects span interior painting, exterior work, cabinet refinishing, drywall repair, and staining.
The fully insured team is a BBB Accredited Business and PCA member. They offer a three-year workmanship warranty and serve the greater Milwaukee area including Wauwatosa, Menomonee Falls, South Milwaukee, Oak Creek, Franklin, and Sussex.
Updated: 04-06-2026
Q&A Based On What Customers Are Saying About Pro Painter USA
Q: Does Pro Painter USA show up when they say they will?
Punctuality appears consistently throughout reviews. Sarah Padrones notes the team "arrived on time" while Marqualett Johnson confirms they were "very professional on time." Rasheeda Panniell describes them as "quick to respond, efficient, and completed the work in time before my move-in." Multiple customers mention crews arriving as scheduled without delays.
-Review Snippet Sources: Google Reviews
Q: How did Pro Painter USA handle the overspray incident on Kelly Holford's roof?
Kelly Holford's review documents how high winds during exterior painting caused overspray on newly installed shingles. Rather than deflecting blame, Rashaad "took accountability and worked through the incident" to get the roof repaired. Kelly notes that despite the mishap, she would "call upon Pro Painter USA and Rashaad again" for future projects, demonstrating how the company handles problems when they arise.
-Review Snippet Sources: Google Reviews
Q: What makes Pro Painter USA's commercial work stand out?
When TenderCare Christian Child Care Center needed their exterior repainted, the crew "coordinated around our busy drop-off/pick-up windows" and "were kind to all the families that they encountered." Bianca Hill praised their attention to detail on prep work including "scraping, caulking, priming." Malina Young adds that for her business deadline, they worked "swiftly without sacrificing quality."
-Review Snippet Sources: Google Reviews
Q: Does Pro Painter USA's crew go above expectations?
When Charity McAdams needed her baby's room finished quickly, painter Tony "stayed late just to finish our baby's room in one day." Juanita Washington was "completely shocked" when the crew handled wood replacement during her exterior project without being asked. Jim Spotts from All Peoples Gathering Church noted the crew was "courteous and respectful" while painting their 117-year-old building.
-Review Snippet Sources: Google Reviews
Q: How does Pro Painter USA handle cleanup after projects?
Customers frequently mention cleanliness. Bianca Hill states the team "left the property cleaner than they found it." Sarah Padrones notes they were "very careful protecting our floors and furniture." BBB reviewer Cynthia D confirms "they cleaned up any supplies that needed to be put away" at the end of each workday. The pattern shows systematic cleanup as standard practice.
-Review Snippet Sources: Google Reviews, BBB
Q: What happened with the negative Facebook reviews about Pro Painter USA?
Two Facebook reviews raise concerns. One alleges poor service, while another from a subcontractor complains about wasted interview time. These contrast sharply with the overwhelming positive feedback across Google and BBB. The company maintains BBB Accreditation with zero complaints filed. Kelly Holford's resolved overspray issue demonstrates accountability, though the Facebook allegations lack visible resolution.
-Review Snippet Sources: Facebook, Google Reviews
Q: Does Pro Painter USA handle urgent painting requests?
Joshua Johnson reached out with an "urgent request" for drywall repair and painting. Rashaad "responded by sending a team to my house the next day." Jay Broughton came to them "in a pinch" and reports they "were able to start the next day" and complete several jobs. This marks his "third job" with the company, suggesting reliability on tight timelines.
-Review Snippet Sources: Google Reviews
Q: Is Pro Painter USA's pricing competitive?
Anne N from BBB describes her job as "reasonably priced" with "timely response to request for a proposal." Faith Graham recommends them for "quality painting work & very reasonable pricing." Michael Emem calls it "quality work for an affordable price." Multiple reviews mention fair pricing without sacrificing workmanship quality.
-Review Snippet Sources: Google Reviews, BBB
Updated: 04-07-2026