Question 1

Q: Does owner Scott Treadway at CertaPro Painters of Hoover stay involved throughout projects?

Accepted Answer

Scott's hands-on approach appears throughout customer feedback. Lisa R. describes how "Scott came out to give us an estimate and was very thorough" and remained accessible during the project. Multiple reviewers note he personally conducts estimates, provides color recommendations, and follows up after completion. Kimberly S. appreciated that "Scott was very professional and responsive" from first contact through final walkthrough.

Question 2

Q: Why do customers keep mentioning crew members Efren and Margarito at CertaPro Painters of Hoover?

Accepted Answer

These two names surface repeatedly because they lead most residential projects. Jean H. praised "Efren and his crew were very professional" while Diana W. noted "Margarito and his team did an excellent job." The consistency suggests CertaPro Hoover assigns dedicated crews rather than sending different workers each day. Customers appreciate knowing who will arrive and seeing familiar faces throughout multi-day projects.

Question 3

Q: How does CertaPro Painters of Hoover handle communication during projects?

Accepted Answer

Daily updates and accessibility stand out in reviews. Glenda H. mentioned receiving "daily updates on progress" while her cabinets were being refinished. Scott provides his cell phone for direct contact, and customers note quick responses to questions. Patricia M. appreciated that "communication was excellent throughout the entire process" from estimate through completion.

Question 4

Q: What do customers say about cleanup after CertaPro Painters of Hoover completes work?

Accepted Answer

Cleanup quality appears as a consistent theme. Jean J. noted the crew "cleaned up very well leaving no mess" after interior painting. Donna M. described finding her home "cleaner than before they started" with all furniture returned to original positions. Multiple reviews mention crews covering floors, moving furniture carefully, and leaving work areas spotless daily.

Question 5

Q: Does CertaPro Painters of Hoover handle specialty projects like historic homes or cabinet refinishing?

Accepted Answer

The company has completed notable restoration projects including work for the Leeds Historical Society on the JW Bass House and Rowan House. For cabinet refinishing, customers describe transformative results. Glenda H. called her kitchen cabinets "absolutely beautiful" after refinishing, while William M. noted the detail work on his cabinets exceeded expectations. They also handle limewash brick, popcorn ceiling removal, and deck staining.

Question 6

Q: How did CertaPro Painters of Hoover respond when a customer raised concerns about a negative experience?

Accepted Answer

One reviewer (Barry H.) reported issues with mold appearing two years after exterior painting. Owner Scott responded professionally, explaining the timeline of events and offering to discuss the situation directly. The response demonstrated accountability without being defensive. Scott acknowledged the customer's frustration and provided his contact information for further conversation, showing willingness to address concerns.

Question 7

Q: What happens with scheduling and timelines at CertaPro Painters of Hoover?

Accepted Answer

Customers consistently mention projects starting on time and finishing when promised. Claudia O. noted "they showed up on time, finished on time, and did excellent work." Several reviews mention crews arriving early in the morning and working efficiently. Patricia M. was impressed that "the project was completed on schedule" despite being a larger whole-house interior job.

Question 8

Q: Do CertaPro Painters of Hoover customers feel the pricing represents good value?

Accepted Answer

Value perception runs positive across reviews. Donna M. felt the price was "very fair for the quality of work" received. Multiple customers note receiving detailed written estimates with no surprise charges. Lisa R. mentioned Scott "provided quotes promptly" and the final cost matched the estimate. The two-year warranty and quality paint products factor into customer value assessments.

Question 9

How CertaPro Painters of Hoover AL Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Hoover AL performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Hoover AL’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of Hoover AL

About CertaPro Painters of Hoover

Q&A Based On What Customers Are Saying About CertaPro Painters of Hoover