McMaster Painting and Decorating

&A Based On What Customers Are Saying About McMaster Painting and Decorating, Inc

Q: How do their prices compare to other painting contractors?

Customers consistently mention McMaster's pricing as fair and competitive while delivering exceptional value. BR specifically noted they are "very affordable" and would highly recommend them to friends and family. Kimberly Priebe stated McMaster was "fairly priced" along with being speedy and communicative, rating them "10/10." While one Angi customer mentioned "the price is a little steep," they still acknowledged McMaster does good work, and many others emphasize the value received, with Anita Bradley noting "the overall cost was very reasonable" for painting multiple rooms. The consensus suggests that while McMaster may not always be the cheapest option, their combination of quality, reliability, and service makes them worth the investment. ~Review Snippet Sources: Google, Yelp

Q: Can they handle challenging painting projects and older homes?

McMaster excels at tackling difficult projects, as evidenced by numerous customer experiences. Alexis McEvoy shared that she "had a challenging project with some tricky areas, but they tackled it with expertise and creativity." The company demonstrates particular expertise with older properties - one customer noted Kevin provides free lead testing for homes over 80 years old as part of his assessment. Jane Marousek praised how Jose and Tony "took their time to sand, prime and paint the windows and screens" and even "patch tested 3 stains until we were happy with the color." Their attention to detail on complex projects, from wrought iron fence painting to extensive drywall repairs, shows they're equipped for virtually any painting challenge. ~Review Snippet Sources: Google

Q: What's their communication and scheduling like?

Communication emerges as one of McMaster's strongest attributes across all reviews. Multiple customers highlight Kevin and office manager Nikki's responsiveness - Anita Bradley noted Kevin was "super responsive and flexible" while Nikki was great to communicate with." The company's punctuality receives universal praise, with BR stating they're "always punctual always on time" and Melissa Nichols confirming "They were so helpful in setting up a day, on time." Daniel Cervantes appreciated how "The team was professional, punctual, and paid great attention to detail," while projects often finish ahead of schedule - Anita's job was completed in three days instead of the scheduled four to five. ~Review Snippet Sources: Google, Yelp

Q: How does the owner handle problems or complaints?

Owner Kevin McVicker demonstrates exceptional professionalism in addressing customer concerns, even when disagreements arise. When Carol Griffin complained about a pricing discrepancy regarding a discount, Kevin provided a detailed, transparent explanation acknowledging his mistake while explaining the business constraints. His response was professional and educational, apologizing for the error while standing behind his company's reputation. This direct owner involvement extends to positive interactions as well - multiple reviews mention Kevin personally monitoring jobs and ensuring customer satisfaction, with Catherine L. noting "Kevin was great -- he promptly came for the estimate and sent me an itemized list for each and every room per my request." ~Review Snippet Sources: Google

Q: What's the quality of their finished work?

The quality of McMaster's work receives overwhelming praise, with customers often noting exceptional results that exceed expectations. Anita Bradley emphasized the paint was "superb" with "zero streaks" and mentioned, "We have received unsolicited compliments from other contractors on the overall quality." Kelly Boston, who has worked with many paint companies, stated "none even come close the quality and service that McMaster provided" and that "McMaster hit it out of the park." Catherine L.'s in-laws, "who tend to be very critical," said it was "the best paint job they've ever seen." The attention to detail extends beyond just painting - customers appreciate the thorough cleanup, with one noting "their cleanup was perfect too." ~Review Snippet Sources: Google, Yelp

Q: Are they reliable for investment properties and repeat business?

McMaster has built strong relationships with property investors and repeat customers, demonstrating their reliability for ongoing painting needs. Nahim Felczer shared that they've been "working with Kevin and his painting company for several of our investment properties, and the experience has been consistently excellent," noting how crew member Luiz "restores the place with care and attention to detail—as if it were his own home." Jayden Enders enthusiastically declared, "I will forever choose McMaster Painting and decorating to paint my house," while multiple customers mentioned using them repeatedly - one Angi reviewer has used them "on numerous occasions on multiple properties in both Chicago and Northwest Indiana" since 2003. This repeat business and property manager trust pattern speaks to their consistency and professionalism. ~Review Snippet Sources: Google