Question 1

Q: Do Heritage Painting crews show up when scheduled and respect customer homes?

Accepted Answer

Multiple reviews highlight consistent punctuality and professionalism. Rhea Cummins describes the crew as "ALWAYS on time, ALWAYS cleaned up their areas, polite and so efficient" after her 40-year-old home received a complete exterior refresh. Wade Danforth appreciated how crews "treated our home as their own" with careful protection of furniture and belongings during his vaulted ceiling project.

Question 2

Q: How does Heritage Painting handle cleanup during and after projects?

Accepted Answer

Cleanup practices appear frequently in customer feedback. Brooke Lienerth notes they "left my house just the way it was before but with fresh looking walls" after her interior project. Stephen Greb simply states they were "efficient and clean" while Scott McLaughlin mentions "there wasn't a scrap of waste left over" when Daniel and his crew finished.

Question 3

Q: What do customers say about Heritage Painting's commercial project capabilities?

Accepted Answer

The company handles large commercial work with the same attention given to residential projects. Dereck Hinze completed "2 rather large commercial projects" and found "the level of professionalism and thoroughness was top notch" working with Chris on quotes and Butch on execution. Timothy Meranda from Indiana Oxygen Company confirms satisfaction with their second commercial project.

Question 4

Q: Does Heritage Painting offer color consultation services?

Accepted Answer

Color consultant Emily receives specific praise for her guidance. Scott McLaughlin describes Emily as "very helpful, creative and accommodating" and notes she was "very patient as we went through our usual overthinking it." Owner responses frequently reference specific Sherwin-Williams and PPG color codes, demonstrating the team's color expertise.

Question 5

Q: How has Heritage Painting handled negative feedback and project issues?

Accepted Answer

The company has received criticism regarding crew management and cleanup on some projects. Yelp reviewer Mary Elizabeth R. described her main floor painting as "an absolute mess" with cleanup and communication problems. Megan Painter initially left a critical review about damaged landscaping but updated it after the owner "reached out, apologized, and offered a discount on a future project."

Question 6

Q: What happens when Heritage Painting projects require more work than estimated?

Accepted Answer

Several customers mention how Heritage handles scope changes. Lynne Horngren's projects "required more work and repair than estimated" but experienced "partnership rather than additional costs" on three separate projects including a difficult two-story foyer repair. This approach appears in multiple reviews describing unexpected challenges.

Question 7

Q: Do customers return to Heritage Painting for additional projects?

Accepted Answer

Repeat business patterns appear throughout the reviews. James Lindsey notes this was his "3rd time I've used Heritage" and "all three times they did an outstanding job." Kristi Martin chose Heritage again because "this is the second time that Cesar has done work for us" and they became her "go-to company for all painting and staining needs."

Question 8

Q: What sets Heritage Painting's cabinet refinishing work apart?

Accepted Answer

Cabinet projects receive specific attention in reviews. Tanya Runyan had her "whole interior" completed including metal kitchen cabinets that now "look new." Aaron Gillam praised the team for "repainting some buffets and a china cabinet" that "turned out perfect." The company lists cabinet painting as a core specialty with dedicated service pages.

Question 9

How Heritage Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Heritage Painting performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Heritage Painting’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Heritage Painting

About Heritage Painting

Q&A Based On What Customers Are Saying About Heritage Painting