Question 1

Q: Does The Painting Edge use in-house employees or subcontractors?

Accepted Answer

The Painting Edge operates with in-house W2 employees rather than subcontractors. Multiple reviews mention the same crew members by name across different projects, and many painters have been with the company for years. One Angi profile notes the company has "7 employees. No subs." Cindy Kehler mentions that "two of the same guys painted both our houses, 11 years apart" and that "many of the painters stay with the company for a long time."

Question 2

Q: How does The Painting Edge handle surface preparation before painting?

Accepted Answer

Customers consistently praise the extensive prep work. Gary Steichele noted the crew did "a super job prepping each wall before the first coat of paint went on." Patrick Thomas appreciated that "the prep work was detailed and thorough" on his basement project. Tom Castle called Ray "a real craftsman at matching the pattern on the ceiling and performing the repairs on cracks and seam bulges." Multiple reviews mention pole sanding walls, fixing nail pops, and careful drywall repair before any painting begins.

Question 3

Q: Does The Painting Edge brush and roll exterior paint or spray it?

Accepted Answer

The company exclusively brush and rolls exterior work rather than spraying. George noted they "brush and roll and don't spray (and use high quality paint)" and added this justified the price because the finish lasts longer. Chris and Dave Finley confirmed the "meticulous prep work" and that crews "vacuumed our mulch at the end of the prep days to remove any and all paint chips." Jeff Groth mentioned his previous exterior job from The Painting Edge "lasted 10 years."

Question 4

Q: What happens with kitchen cabinet lacquering projects at The Painting Edge?

Accepted Answer

Cabinet lacquering is a specialty service where cabinets are removed, coated off-site, and returned with a factory-like finish. Amy E. was impressed that "I never smelled anything while the painting was being done" and her "cabinets were put back on in about a week." Cat G. noted the lacquer means "no more chips, and a factory painted appearance and performance." Valerie posted before-and-after photos showing they "gave us the kitchen of our dreams."

Question 5

Q: How does The Painting Edge protect furniture and floors during interior projects?

Accepted Answer

Protection is extensive. Gary Steichele noted they "did a great job covering all the furniture in every new room they started in." Erica Kloppenburg mentioned "so much work into prepping to ensure cleanliness while they painted." Alysa Miller confirmed crews "moved the furniture, painted and moved them back." Multiple customers mention plastic covering, paper paths, shoe covers, and thorough daily cleanup that leaves "no trace that any work had been done."

Question 6

Q: Does owner Todd Cartmel stay involved throughout The Painting Edge projects?

Accepted Answer

Todd's personal involvement appears throughout reviews. He provides detailed estimates, introduces crew members on their first day, and follows up after completion. Angela Rose appreciated that "Todd took the time to meet with me twice before the project even started, walking the property with me to make sure every detail was discussed." Pam Hayes noted that "although we had a modest project, Todd's attention to detail" matched what she would "expect with a bigger more expensive project."

Question 7

Q: What is The Painting Edge's reputation for showing up on time and meeting deadlines?

Accepted Answer

Punctuality is frequently mentioned. Scott Bishop noted "every single painter that was here were very friendly, considerate and did excellent work" with the team being "on time" each day. Kathryn Egan confirmed "work started promptly in the morning" on her exterior project. Cynthia Ramsey mentioned Shane and Mike "arrived each day promptly at 8:00, even when there was a snow storm the night before" and Shane "had to shovel his way to our door, but he was still here on time."

Question 8

Q: How has The Painting Edge handled any issues or concerns raised by customers?

Accepted Answer

When issues arise, the company addresses them promptly. Zach Hess mentioned "we even made some booboos in the fresh paint (shame on us, I know), and they patched it up pronto without complaint or hesitation." Josh Heymig's updated review notes Ray and Brian came back and "did an OUTSTANDING job" on settling cracks. The pattern shows accountability and willingness to return for touch-ups without pushback.

Question 9

How The Painting Edge Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how The Painting Edge performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects The Painting Edge’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

The Painting Edge

About The Painting Edge

Q&A Based On What Customers Are Saying About The Painting Edge