Question 1

Q: Does Madrid Painting owner Fred Madrid provide personal involvement throughout projects?

Accepted Answer

Fred's hands-on approach appears consistently across customer feedback. Sarah Jones shares that Fred "came out the same day I called" to provide an estimate. Dan Oneil found him "very responsive and easy to work with" during his exterior project. Customers confirm Fred checks progress during jobs and addresses concerns directly rather than delegating communication to office staff.

Question 2

Q: How does Madrid Painting approach wood rot repair on Kansas City area homes?

Accepted Answer

Wood rot expertise surfaces repeatedly in feedback. Jeffrey Waters explains the crew "replaced all of the rotten wood" on his fascia and soffits before any painting began. Kate Maguire appreciated how they "fixed wood rot, replaced boards, and caulked everything" as part of her exterior project. The company treats wood repair as standard preparation work.

Question 3

Q: What do customers say about Madrid Painting's pricing and value?

Accepted Answer

Value perception runs positive across feedback. Kaye Caylor found the cabinet refinishing quote "very fair" for the scope of work. JC W considered pricing "reasonable for the amount of work" on a combined exterior painting and deck staining project. Joe S. observed Fred "wasn't the cheapest but wasn't the most expensive" while delivering results worth the investment.

Question 4

Q: Do Madrid Painting crews protect homes and clean up during projects?

Accepted Answer

Protection and cleanup receive consistent mention. Martha DelVentura notes the crew "protected everything" during her popcorn ceiling removal project. Sharon describes finding her home "spotless when they were done" after interior work. Barb Lichtenauer mentions how carefully crews covered fixtures and furniture throughout the painting process.

Question 5

Q: How has Madrid Painting responded to customer complaints or negative reviews?

Accepted Answer

Response patterns vary across platforms. When d harrell expressed frustration about communication on Google, Fred's reply offered direct contact information to resolve concerns rather than arguing publicly. However, Mike C.'s critical Yelp review about his experience shows no visible owner response. Most criticism involves isolated situations without recurring patterns.

Question 6

Q: Does Madrid Painting use in-house painters or subcontractors for projects?

Accepted Answer

The company maintains an in-house crew policy. Sharon's review praises the team, noting "all of our painting crews are professional painters" based on Fred's response to her feedback. Zack R mentions carpenter Carlos by name for wood repair work. Customers report seeing the same crew members return for multi-day projects rather than rotating unfamiliar workers.

Question 7

How Madrid Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Madrid Painting performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Madrid Painting’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 8

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 9

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.