Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Mission Painting and Home Improvements
Eric Regan founded Mission Painting and Home Improvements in 2016, building the veteran-owned company from Overland Park, Kansas. The business operates with a faith-driven mission to support vulnerable women and children at risk of trafficking. Eric personally conducts estimates while project managers Michael, Matt, Trevor, and Mike oversee daily operations on job sites.
The company specializes in interior and exterior residential painting, with particular expertise in wood rot repair, cabinet refinishing, deck staining, and popcorn ceiling removal. Paint crews led by Dorian and Tony handle projects ranging from single-room refreshes to complete whole-home transformations. Color consultants Erica and Andrea provide complimentary in-home consultations to help homeowners select palettes that complement their spaces.
The fully insured team serves the Greater Kansas City Metro area, including Overland Park, Leawood, Shawnee, Olathe, and Prairie Village. Mission Painting offers a proactive five-year warranty on workmanship and operates on a satisfaction-first payment policy, collecting no payment until customers confirm complete satisfaction with the finished project.
Multiple customers confirm projects finishing ahead of schedule. Levi Davidson shares his smaller home was "finished in 3 days same week as estimate" calling the team "very efficient." Kathleen Diedrich notes her exterior project was completed "in only 3 days, much quicker than expected" even with storm delays. Patrick Lansdon adds his project was "finished ahead of schedule without cutting corners."
-Review Snippet Sources: Google Reviews, Facebook
The walkthrough process receives consistent praise across reviews. ngawangtsering sherpa describes a "meticulous final walkthrough" where issues were addressed immediately. Kathleen Diedrich confirms that the team "walked the property with us to identify any places touch-ups were needed and immediately remedied any issues right there on the spot." Scott Hopke summarizes it best with "when they say they won't leave until you are 100% satisfied, they mean it!"
-Review Snippet Sources: Google Reviews, Facebook
Eric McHugh's review documents this situation directly. A paint color error occurred on his exterior project, and he reports "Eric and team owned mistake, repainted entire body correctly." Despite using the company for the second time, he notes they maintained "professional, excellent communication throughout" the correction process. This accountability pattern appears in other reviews mentioning touch-ups addressed without hesitation during walkthroughs.
-Review Snippet Sources: Google Reviews
Customers who obtained multiple quotes consistently choose Mission despite higher pricing. One Angi reviewer explains receiving quotes from "6-8 painters" and found Mission "not the least expensive and neither were they the most expensive" but their "proposal seemed to be the best value." Sara S. on Yelp confirms getting "3 estimates" and found "Mission's bid most thorough and reasonable."
-Review Snippet Sources: Angi, Yelp
Reviews consistently mention property protection practices. Matt Kross notes the crew "protected vehicle with plastic sheeting" during exterior work. Francy C. on Yelp praises the team as "meticulous with smallest details" and "respectful of property." Interior customers describe furniture covered with new plastic and rubber-footed ladders preventing floor damage. The company implements what they call an Instant Clean-Up Policy throughout every project.
-Review Snippet Sources: Google Reviews, Yelp
The company responds professionally to criticism. When John Schuetz posted a 1-star review about a missed appointment, owner Eric Regan responded directly, explained no record existed, and offered to discuss genuine feedback. Christina Harper's updated review shows the original 2022 experience was "professional" with work that was "detail oriented" before a later communication breakdown. The pattern demonstrates accountability over defensiveness.
-Review Snippet Sources: Google Reviews
Reviews consistently reference the same crew members across multiple projects. Dorian, Mary, Merlin, Misael, Jose, and Manny appear together in several reviews. Home Neises describes this crew as "EXTREMELY professional and attentive to the tiniest detail." Francy C. on Yelp specifically names "Kevin, the two Rafaels & Alejandra" praising their "exceptional 5-star exterior job." Dedicated project managers remain assigned from start to finish.
-Review Snippet Sources: Google Reviews, Yelp, Angi
These project managers appear throughout reviews for hands-on involvement. Matt Kross describes Michael checking in daily, noting he "went the extra mile working late before rain" to protect the project. Home Neises adds that Michael "came in everyday and touched based with us" and returned the day after completion to help hang pictures. Matt receives similar praise from Levi Davidson who states Matt "did not settle for anything less than perfection."
-Review Snippet Sources: Google Reviews