Question 1

Q: Does River City Painting actually have repeat customers who come back for multiple projects?

Accepted Answer

Multiple customers return to River City Painting for additional work. Sherri Wright used them for her third project, Mark Wright for his second, and one HOA customer managing five buildings states they "just don't do business with anybody besides River City Painting" after using them "over a dozen times." Reviews frequently mention plans to hire them again for future projects.

Question 2

Q: What do customers say about River City Painting's crew members going above and beyond?

Accepted Answer

Crew members consistently exceed expectations in thoughtful ways. Jesus Espinoh noticed a customer's husband had surgery and "put the trash cans up" without being asked. Barbara Richey called this gesture "so thoughtful." Painters regularly help move furniture, work through extreme heat (one crew worked "long hours on 100° plus days" ), and accommodate special requests throughout projects.

Question 3

Q: How does River City Painting handle communication and project management?

Accepted Answer

Each project receives a dedicated production manager who maintains regular contact with customers. David and Jim are frequently mentioned by name for overseeing jobs. Customers note that Jim "came and gave an estimate and also was the one who oversaw the job" ensuring continuity. Multiple reviews praise communication as "superb" with teams providing daily updates and clear timeline expectations.

Question 4

Q: Does River City Painting provide detailed estimates compared to other Wichita contractors?

Accepted Answer

Customers consistently choose River City Painting for their thorough estimate process. One reviewer selected them because "they seemed like they were the most detailed and organized with the notes of the project, and their estimate." The company offers free on-site consultations where Adam or other estimators walk through properties documenting specific needs before providing comprehensive written quotes.

Question 5

Q: What happened with River City Painting's response to the negative review from Diane Penn?

Accepted Answer

The single detailed negative review received a thorough professional response from management. Rather than being defensive, the company explained that the customer's pets had damaged floor protection materials, cabinet cracks were pre-existing, and dark paint requires longer cure times. They noted a discount was provided and offered continued communication to resolve concerns, demonstrating accountability over excuses.

Question 6

Q: Does River City Painting do community outreach and charitable work?

Accepted Answer

River City Painting actively supports the Wichita community through various initiatives. They partner with March of Dimes and other local non-profits. Brian Wilhite won their "Veterans Day raffle" receiving a free paint job, showing appreciation for military service. The company also runs hiring programs providing opportunities to individuals "eager to overcome challenges" and seeking fresh starts.

Question 7

Q: How does River City Painting's cabinet refinishing process work?

Accepted Answer

The company handles cabinet refinishing off-site at their facility, minimizing disruption to customers' daily routines. Reviews mention the process takes approximately one week from removal to reinstallation. One customer noted their cabinets came back looking "better than brand new." The dedicated cabinet team uses professional spray equipment to achieve smooth, factory-quality finishes on kitchen and bathroom cabinetry.

Question 8

Q: What awards and recognition has River City Painting received?

Accepted Answer

River City Painting has earned significant local recognition including Best of Wichita 2022 with both Gold and Bronze wins. They received Nextdoor Neighborhood Fave awards in both 2023 and 2024, with the company expressing they were "honored to be voted" by neighbors. Top Rated Local ranked them the number one Painting Contractor in Kansas for 2024, and they maintain an A+ BBB rating since 2017.

Question 9

How River City Painting Inc Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how River City Painting Inc performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects River City Painting Inc’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

River City Painting Inc

Chooz Score Insights

About River City Painting

Q&A Based On What Customers Are Saying About River City Painting