Phillip Patterson Painting
Chooz Score Insights
Once You Use Them, You Don't Switch
What sets Phillip Patterson apart is the number of customers who keep coming back. High marks on the Chooz Score's customer retention indicators: reviewers describe using this company for their second, third, and even fourth projects over many years:
- Over 14 reviewers mention being repeat customers, with some relationships spanning a decade or more
- Named crew members like Charlie, Amanda, Cameron, and Antwon are specifically requested for return projects
"This is the 3rd painting project this year with Phillip Patterson Painting and each time we have been impressed by Antwan's professionalism and concern that we are satisfied with the work." - Mike O., Google Review
A Reputation Built Over Time
Over 130 Google reviews with a 4.9-star rating reflect decades of consistent work. This company earned a Chooz Score of 89.0%. With 36 years in business and the Patterson family painting since 1948, they've established deep roots in the Louisville area:
- A+ rating with the Better Business Bureau, accredited since 1999
- The last time we conducted our Chooz Score analysis, reviews spanned multiple platforms including 4.9 stars on Angi with over 70 reviews
"I have engaged Phillip Patterson Painters for 2 different jobs. Although the jobs were years apart the excellent quality has been consistent." - Carol R., Google Review
Familiar Faces, Consistent Results
The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews over several years. Their website explicitly states 100% employees with no subcontractors:
- Crews like Charlie Miller's team, Amanda's team, and Cameron's team are praised repeatedly across different customers
- Project managers like Eric and Justin check in regularly to ensure quality
"Charlie and Dallas were my painting team. They did awesome work and I can't express how thrilled I am with the completed project. Charlie called me every day to give updates on the progress." - Lisa D., Google Review
Questions to Ask Phillip Patterson Painting
What to expect during the project
A small number of reviews mention concerns about final cleanup and attention to detail. The company responded professionally and returned to address issues, demonstrating accountability. To ensure a smooth experience, ask directly: "Can you walk me through your process from start to finish, including daily cleanup and final walkthrough?"
"Started the job day and half late. Sloppy work. Paint on door latch. Paint on the floor." - Donna C., Google Review (owner replied offering resolution)
Find out more about how we Phillip Patterson Painting
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Additional Questions Answered
Does Phillip Patterson Painting show up when they say they will?
Reviews consistently highlight reliability. Dan Chambers notes the crew "arrived at my house shortly after 8am and worked until nearly 5pm" and "they truly worked rather than taking a dozen breaks." Robert Sherman describes Nick and Charles as "prompt every day of this project" and "reliable as a swiss watch." Kids Perfect Cahill shares that "they show up on time and do what they say they will do."
How does Phillip Patterson Painting handle cleanup during and after projects?
Customers frequently mention cleanup in reviews. Rick Staab notes that "at quitting time they cleaned up as if they'd never been there." Shawn Ridley confirms they "cleaned up each afternoon" and the "finish product was top notch." Anne Dawson describes the job area as "clean as a whistle when they left." Betsy Whittemore appreciates the "daily cleanup of all tarps, ladders, and supplies."
Why do customers praise Phillip Patterson Painting's attention to detail?
Multiple reviews highlight precision work. Steve Durbin shares that due to grooves in the bead board, "they actually hand brushed the entire area" and it "looks better than when new." Peter Ebbs calls Charlie Miller "the modern day Picasso of painters" who "carefully and precisely stained" his deck. Court Yartz describes the result as "excellent work, exceptional attention to detail."
Does Phillip Patterson Painting use in-house employees or subcontractors?
The company explicitly uses only W2 employees. Their Yelp profile confirms they "promise to use only our own employees - no subcontractors." The website states they hire "only professional, experienced painters (100% employees)." Reviews mention consistent crew members by name across multiple projects, with customers requesting specific painters like Amanda's team or Charlie's crew for return visits.
What makes Phillip Patterson Painting's cabinet refinishing stand out?
Cabinet projects receive strong praise. Laurie Luckett raves about her kitchen cabinets, saying "it looks like a whole new kitchen without the much larger price." She appreciates that Troy and Ronald "put in plastic draping with a zipper" to contain dust and paint. Larry Hedgspeth describes his kitchen transformation "from the original brown stained look to a new white modern look" as very professional.
How does Phillip Patterson Painting handle deck staining projects?
Deck work features prominently in reviews. Betsy Whittemore was "so impressed with the staining" of her 1500 sq ft cedar deck, praising the "atmosphere of quiet and calm while they worked." Robin L notes Amanda and Jazmine "exceeded my expectations" with their "attention to detail." Michele rath describes how the team "helped me pick a deck stain color that I love."
Does Phillip Patterson Painting handle negative feedback professionally?
The few negative reviews show professional response. When Donna Collard expressed dissatisfaction, the owner responded they "made many attempts to satisfy going back and doing touch ups 3 times." The BBB complaint from Donna C received a detailed response noting they "came back out to your house 3 times" and "tried contacting you by phone." The pattern shows accountability over defensiveness.
Why do customers hire Phillip Patterson Painting for repeat projects?
Repeat business is common. Dan Chambers notes "this is my second time using Phillip Patterson Painting" and was "very pleased with the results both times." Bekki Livingston shares they "were so impressed, we just had them paint the exterior" after interior work. Mike Owens reports "this is the 3rd painting project this year" with consistent satisfaction from Antwon's professionalism.
How Phillip Patterson Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Phillip Patterson Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Phillip Patterson Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.
