Richard's Painting of New Orleans
About Richard's Painting of New Orleans
With well over 50 five-star Google reviews and a consistent 4.9-star rating, Richard's Painting of New Orleans has earned its reputation as a dependable painting contractor serving the greater New Orleans area. Owner Brett Larrabee leads a team that handles both residential and commercial projects, from single-room refreshes to complete interior and exterior transformations across the city's diverse architectural landscape.
The company distinguishes itself through hands-on owner involvement from estimate to completion. Brett personally handles color consultations and project oversight, ensuring clients receive exactly what they envision. This personalized approach resonates throughout customer feedback, with reviewers consistently praising the team's responsiveness, punctuality, and attention to detail. Multiple reviews specifically mention crews arriving on time daily and maintaining clean work areas, even noting they "leave spaces cleaner than when they started."
Richard's Painting specializes in comprehensive interior and exterior painting, cabinet refinishing, drywall repair, pressure washing, and popcorn ceiling removal. The crew handles everything from wallpaper installation to deck staining, with customers noting their expertise in challenging projects like steep stairways and intricate trim work. What particularly stands out is their flexibility with busy schedules and tight timelines, completing projects on or ahead of schedule while maintaining exacting standards. The company offers a 2-year warranty on work performed and maintains full insurance coverage, providing homeowners peace of mind alongside quality craftsmanship.
Updated: 10-13-2025
Q&A Based On What Customers Are Saying About Richard's Painting of New Orleans
Q: Does Richard's Painting of New Orleans actually show up on time?
Punctuality appears to be a defining characteristic based on customer experiences. Reviews repeatedly emphasize crews arriving when promised, with one homeowner noting they were "on time each morning" throughout a multi-day project. The team sends morning confirmations and maintains consistent schedules, addressing a common contractor frustration.
-Review Snippet Sources: Google Reviews
Q: What about their communication and project coordination?
"Incredibly professional, communicative, and friendly" captures the communication style multiple customers highlight. Brett and project coordinator Olga maintain regular contact throughout projects, with several reviews mentioning their flexibility with changes in scope. One customer specifically praised how "Taylor did an excellent job communicating so I knew what the expectations were" (Note: Taylor appears to be a team member or coordinator at their North Carolina locations, potentially referenced in error or indicating corporate coordination).
-Review Snippet Sources: Google Reviews
Q: Can they handle challenging or specialized projects?
The company takes on difficult work other contractors decline or struggle with. Customers mention successful completion of steep stairwell painting, wallpaper hanging in bathrooms, cabinet refinishing that "turned out stunning," and restoration work on pool houses damaged by termites. One reviewer noted their crew "fixed problems I hadn't even spotted" during routine painting, demonstrating attention to underlying issues.
-Review Snippet Sources: Google Reviews
Q: How does Richard's Painting handle pricing and estimates?
Customer experiences with pricing are mixed. Multiple reviews praise "reasonable pricing" and "fair quotes", with several specifically mentioning the job was completed exactly at the estimated cost. However, two customers (including one 4-star and one 1-star review) expressed frustration about significant price increases after work began, with one stating costs "more than 2.5 times what I was expecting to pay with the original estimate." Prospective customers should request detailed written estimates and clarify change-order policies upfront.
-Review Snippet Sources: Google Reviews
Q: What's their cleanup and professionalism like?
"Never a mess or tools that were left hanging around" describes what multiple reviewers emphasize about the crew's work habits. Customers consistently note they "kept everything clean," respected the space, and left areas spotless after completion. Safety is mentioned as a priority, particularly important for interior projects. One reviewer appreciated that their "plants and shrubbery were undamaged" by exterior painting work.
-Review Snippet Sources: Google Reviews
Q: Do they respond to issues or concerns after the job?
Response patterns are inconsistent based on available evidence. The company responds professionally to many positive Google reviews with personalized acknowledgments. However, the two negative 1-star reviews received no public responses, and one customer reported attempting BBB dispute resolution resulted in "threatened with attorney and collections." The company does offer a 2-year warranty on work, suggesting formal recourse for legitimate quality concerns, though post-project responsiveness may vary.
-Review Snippet Sources: Google Reviews, BBB
Updated: 10-31-2025