Chooz Score Insights
Clear Communication from Start to Finish
Owner Brett Larrabee personally handles consultations and maintains contact throughout each project, keeping customers informed at every step. The Chooz Score's review response quality component reflects how the owner handles feedback: personalized replies, not copy-paste responses. Customers frequently highlight the team's responsiveness and transparency:
- Brett and project coordinator Olga maintain regular contact, with reviewers praising their flexibility when project scope changes
- Morning confirmations and consistent scheduling address a common contractor frustration
- Multiple reviews specifically mention crews arriving "on time each morning"
"Brett kept me informed throughout the entire process. The team was punctual, courteous, and took great care in preparing and cleaning up the space." - Chad B., Google Review
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Additional Questions Answered
How did Richard's Painting of New Orleans complete Elizabeth McGovern's first floor renovation in just four days?
Elizabeth describes results that were "something straight out of a magazine" achieved in an unexpectedly short timeframe. She notes that everyone on the project was "incredibly kind, highly skilled" and that the crew put "their heart and soul into everything they do." The speed came from coordinated teamwork rather than rushed workmanship.
Does Richard's Painting of New Orleans help customers with color selection during projects?
Multiple customers mention receiving color guidance. Bleanda Simpson appreciated that they "helped me pick out the colors, gave me advice when I asked." Ігор Безрукий notes they "helped with Color and type of paint" and that he "always felt secure in their direction." Ellen Rothenberg found them "so helpful in choosing colors."
How does Richard's Painting of New Orleans handle challenging remodel situations?
Santa Pacaccio describes how Brett and Olga "bent over backwards to make a challenging remodel successful" and "said yes to all the little things that make remodel work frustrating." Chris Monks had termite damage repaired on his pool house, noting Brett "got this all done in the most timely fashion" before new renters arrived on short notice.
What do customers say about Richard's Painting of New Orleans's wallpaper work?
Bart Larrabee had his bathroom wallpapered and praised the "excellent job" with "quality work" at a reasonable price. Jrs Rs had foyer wallpaper installed and noted Brett "explained all of what was needed" during the initial review. Sarah Oak mentions the crew did "an amazing job on hanging wallpaper and painting trim."
How did Richard's Painting of New Orleans support customers affected by Hurricane Ida?
Juli F describes a four-year wait while her insurance claim processed, during which the team showed "unmatched patience and professionalism." She notes they "never once did they pressure or rush me" and remained "supportive, understanding, and ready to help" until work could finally begin. The completed project delivered "top-notch craftsmanship."
What happened with the negative reviews at Richard's Painting of New Orleans?
Jesse Whitefield reported pricing that increased significantly from the original quote and felt "misled" about scope expectations. Gene Fields described workmanship concerns and pricing disputes. Both negative experiences contrast sharply with the majority of reviews praising transparent pricing. Cozette Padon specifically notes Brett was "genuine, kind, and transparent throughout the whole process" with a "fair quote right away."
Do Richard's Painting of New Orleans crews maintain clean job sites?
Cleanup receives frequent mention. Cathy Rose notes crews "kept the work area clean and neat every evening" and her plants remained undamaged. Willie Prevost appreciated that "there was never a mess or tools that were left hanging around." Billy Harrison called them a "stress-free painting crew" who "kept everything clean."
Does Richard's Painting of New Orleans handle commercial painting projects?
The Young Leadership Council hired them for interior painting and reports the job was "completed actually ahead of schedule." They appreciated that Brett "took time to assess the space and really understand what we needed." Jason Paulin notes the team "went above and beyond to please the condo association" on his commercial project.