CertaPro Painters of Andover, MA
Updated: 11-07-2025
About CertaPro Painters of Andover, MA
John and Kathryn Pannell have built a business with over 100 five-star Google reviews and a 4.9-star rating through consistent practices and quality painting. John staying available by text for customer questions throughout projects, Kathryn coordinating schedules and managing office operations, foreman Alfonso directing crews with daily communication about progress. Reviews mention painters arriving on time every day, completing thorough prep work including four-layer floor protection, and leaving properties cleaner than they started.
When Ian needed his condo painted before moving in with extremely high ceilings and a tight two-day deadline, CertaPro Painters of Andover didn't just accommodate the rushed timeline. They squeezed him into the schedule last minute and finished three rooms with 14-foot ceilings plus hole patching in exactly two days as promised. Five months later, when Ian moved again and needed another unique space painted, he returned immediately because the first experience exceeded expectations.
Projects range from $500 small touch-up jobs painting pipes before siding installation to complete exterior transformations requiring extensive carpentry and multiple-week timelines. Customers mention Alfonso's practice of providing daily updates, John's habit of matching paint colors on his tablet during estimates, and crews working long days to stay on schedule despite weather delays. The husband-and-wife team operates from their Brickstone Square office while covering Andover, North Andover, Boxford, Middleton, North Reading, Tewksbury, and Wilmington with fully licensed and insured crews and a two-year limited warranty on all work.
Updated: 11-07-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of Andover, MA
Q: Why do customers repeatedly mention CertaPro Painters of Andover, MA completing projects ahead of schedule?
Multiple reviews highlight faster-than-expected completion. Ian states they finished in "2 days" when he had high ceilings and tight timing, Jessica notes they completed her entire house and garage in "only took 3 days despite the rain", and Ken mentions the project was done "awhile to complete due to weather" but the crew worked efficiently. John coordinates schedules to maximize productivity when conditions allow.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Andover, MA actually provide same-day estimates like reviews claim?
Frank describes John as "fantastic and extremely knowledgeable" who provided a quote "right away on site" and could match current paint colors showing them "on the tablet then and there." Laurie mentions John gave an estimate "that same day" for a small job. John personally handles estimate appointments and typically provides detailed proposals during the initial visit.
-Review Snippet Sources: Google Reviews
Q: What's the story behind CertaPro Painters of Andover, MA crews working around tight customer schedules?
Bryan mentions the team was "very accommodating with my staff's schedules" for office painting. Ian needed work done "before moving in and only had a small window of time" and John "was able to squeeze me in last minute." T Kmenta praises their "respect from the painting team for our work from home situation." The company adjusts timing to minimize disruption.
-Review Snippet Sources: Google Reviews
Q: Do reviews show CertaPro Painters of Andover, MA crews actually cleaning up daily?
Consistent cleanup mentions appear throughout reviews. Amy states they "cleaned up everything when done at the end of each day," Kim notes they were "Timely… Great communication… professional… beautiful job," and Melissa describes crews as "clean and tidy" who cleaned up "any debris or trash everyday when they were finished for the day." Alfonso ensures crews follow cleanup protocols.
-Review Snippet Sources: Google Reviews
Q: How did CertaPro Painters of Andover, MA handle the detailed negative review about subcontractor issues?
Armon's detailed complaint about ML Painting subcontractor mentions primers being skipped and paint purchase misunderstandings. The owner response acknowledges "unique challenges within the environment" and mentions interactions "with another contractor on site." The response shows accountability saying "we're committed to learning and growing from every experience" rather than dismissing concerns. One negative among 140+ reviews suggests isolated incident.
-Review Snippet Sources: Google Reviews
Q: What makes CertaPro Painters of Andover, MA different when handling carpentry alongside painting?
Jafar specifically praises carpentry saying "Carlos and his team did was professional" and the work was "completed in a timely manner." Melissa notes carpenter work where someone "literally did the work in my driveway and spent hours paying great attention to detail of the piece that he cut for our house." Ken describes extensive prep including "removal of shutters, followed by extensive scraping" before painting. The company handles structural repairs without separate contractors.
-Review Snippet Sources: Google Reviews
Q: Why do multiple customers mention returning to CertaPro Painters of Andover, MA for additional projects?
Ian provides specific detail, stating after his first project he "will 100% be using again" and then updated his review saying "I wasn't lying in my review last year that I would use them again, and I just did!" He notes Caleb "was able to move my project up a whole month." Jarrod describes his "second great experience with this team." Robyn references choosing them "to transform your daughter's bedroom" after previous work. Repeat business indicates consistent quality.
-Review Snippet Sources: Google Reviews