Power Painting Plus

Reviewers consistently note the time spent on prep work. Sam and Tom describe crews who were "extremely detail oriented" and "impressed with the quality of work, including the amount of time they spent on prepping the walls." Jennifer Pipe mentions the team was "meticulous with both their prep and finish work," particularly noting they protected brand new floors with special care. The preparation approach appears central to their process rather than rushed.

Multiple customers mention response speed. Sara Cox notes Rick was "so responsive to all of my questions and gave me a reasonable estimate right away" while other painters didn't reply for several days. Laura Hunt praises their "extremely responsive" communication and mentions an "easy to use online site where you can sign up for open slots to get quotes." The Angi profile claims responses to emails, texts, or calls within 24 hours.

Mike Kramer's review reveals a significant problem. He paid substantial money but received someone who "wasn't a professional painter." When he voiced displeasure, he only received "argumentative emails back and forth" and had to hire another company to fix mistakes. The review includes photos of the poor work. This stands as the company's main documented failure in customer service recovery, showing defensive rather than solution-focused responses.

Reviews show accommodation for business needs. Midas Franklin specifically thanks the team for "being able to complete job on a Sunday to avoid disrupting business hours" for their waiting room painting. Brenda Perella mentions "Rick and John responded immediately" when she needed fence repair ASAP and "came out on a Sunday." The flexibility extends beyond standard scheduling when clients face urgency.

Cabinet work receives specific praise throughout reviews. Bob Murphey states the "kitchen cabinets look great" and appreciates being told exactly what materials would be used. Roberta W describes being "very pleased with the painting of my cabinets" and found the owners "very easy to work with and trustworthy." Lynda Dean shows dramatic transformation with cabinets going "from brown wood to white" with results she describes as "professional job. They look great."

Several reviews mention competitive pricing with unexpected value. John T. May explains that even though Power Painting Plus provided "the lowest of the estimates we received" and he couldn't afford the work, they still "recommend that we work with their colorist to pick out the best paint and colors at no charge." Tina DiRado describes work done for a "very reasonable and competitive price." The Angi profile notably mentions no deposits required, with payment only after project completion.

Owner involvement appears consistent across reviews. Susan Grasso Sims mentions they "followed up to personally inspect all of the work done by their employees." Rebecca Ballinger notes "when the work was done, John and Rick came and checked the work and had the crew fix a few missed spots." The pattern shows both brothers maintaining quality control through personal final inspections rather than trusting crew self-assessment alone.