Chooz Score Insights
Once You Use Them, You Don't Switch
High marks on the Chooz Score's customer retention indicators: reviewers consistently mention returning for multiple projects. Miley Cohen describes using them "several times," and the loyalty shows in how customers talk about planning their next project before the current one is finished:
- Nathan Aronson has worked with Masterpiece on three projects and says he will for "all future projects too"
- Oleg Agranovich notes he's used their help "for a few years"
"I have used Masterpeice several times. The owner Rodrigo and his team are true professionals. The workmanship has exceeded my expectations. They are the best painters I've ever used." - Miley C., Google Review
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Additional Questions Answered
Why do multiple customers specifically mention that Masterpiece Painter, Inc. costs exactly what was quoted?
Chris Bauer noted the final cost matched the estimate perfectly, stating "it cost exactly what they said it would." Multiple reviews emphasize no hidden fees or surprise charges. Project managers John and Brent provide detailed written estimates breaking down scope for each area before work begins.
What makes Masterpiece Painter, Inc.'s surface preparation different from previous contractors customers used?
Anthony Trunfio described their deck restoration process, noting they stripped failed Behr product "back to the original raw wood" before applying penetrating oil stain. Eddie's preparation stands out in reviews, with Beth K. describing how he "took the time to properly clean, sand, tape, and prime every surface." M Elizondo specifically praised their hand-painting approach rather than spray application.
Does Masterpiece Painter, Inc. handle carpentry repairs during painting projects?
David Perry's review mentions their carpenter identifying and repairing rotted areas, "sometimes working long hours and weekends to stay ahead of the painters." Stacy Zeder described "significant areas of rot as well as woodpecker damage" that received excellent construction repairs. The company includes carpentry services without requiring separate contractors.
How does Masterpiece Painter, Inc. protect homes during interior painting work?
Katherine Murphy noted Hector and his teammate were "meticulous in entering and leaving" her home. Multiple customers mention four-layer floor protection. Donna Leary described crews who "cleaned everything including areas they didn't need to." Chris Bauer emphasized they were "very careful with my house."
What happened with the cabinet painting project that transformed 30-year-old cabinets?
Gary Sparrow's kitchen cabinets, original natural wood from 30 years prior with a dated look, received complete transformation. The work involved "no dust or paint odors" and punctual schedule keeping. Carol Virshbo's project tackled wallpaper on unprimed walls, completed in three days with results "better than we hoped."
Does Masterpiece Painter, Inc. handle communication and scheduling professionally?
Susie Lisa praised everyone from "reception (Joy) to project managers (Brent, John)" as "very responsive and great execution." Caitlin Stark described communication from initial consult as "clear and smooth." Chris Bauer emphasized "they showed up when they said they would." Paul Price noted some minor communication issues initially, but once work started, professionalism stood out.
What makes Masterpiece Painter, Inc.'s attention to detail stand out in reviews?
M Elizondo specifically noted they "did not spray paint my house. Everything was prepped hand painted with care." Stacy Zeder described their "attention to detail is impeccable" when handling sealing, caulking, priming, sanding. Katherine Murphy mentioned "the edges were sharp" and everything was restored to original position. Multiple customers describe work as "flawless."
How did Masterpiece Painter, Inc. respond to the negative reviews from Jennie DiSanti and Xavier Medina?
Jennie DiSanti's one-star review described waiting two months without receiving an estimate after two site visits despite multiple contacts. Xavier Medina mentioned "very disappointed with the lack of professionalism" without providing details. Masterpiece did not publicly respond to either review. These represent two of 95 total Google reviews.
How Masterpiece Painter, Inc. Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Masterpiece Painter, Inc. performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Masterpiece Painter, Inc.’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.