CertaPro Painters of the Upper Charles
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for CertaPro Painters of the Upper Charles
About CertaPro Painters of the Upper Charles
Specializing in transformative residential and commercial painting throughout Massachusetts' Upper Charles River region, CertaPro Painters of the Upper Charles brings a commitment to thorough preparation, detailed communication, and professional execution. Owner Randy Kramer personally handles estimates and maintains direct involvement throughout each project, a practice customers frequently mention in their feedback.
The fully licensed and insured team holds Massachusetts Home Improvement Contractor License No. 195757 and is EPA RRP lead-safe certified for work on homes built before 1978. Services include interior and exterior painting, deck staining, cabinet refinishing, drywall repair, wallpaper removal, and carpentry repairs. The company offers a limited warranty on workmanship and provides clearly labeled touchup paint upon project completion.
Based in Hopkinton at 34 Hayden Rowe Street, CertaPro Painters of the Upper Charles serves Ashland, Bellingham, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Medfield, Medway, Milford, Millis, Sherborn, Southborough, and surrounding communities. The company maintains active memberships in the Hopkinton Chamber of Commerce, Corridor 9/495 Regional Chamber, and Tri-County Regional Chamber.
Updated: 01-14-2026
Q&A Based On What Customers Are Saying About CertaPro Painters of the Upper Charles
Q: Why do repeat customers keep coming back to CertaPro Painters of the Upper Charles?
Multiple reviewers mention returning for second and third projects. Ginny Baer notes she was "so happy with the results from CertaPro on the exterior of our home last year that we hired them this year to do interior painting." K Brown describes this as "the 2nd time I have used CertaPro to paint my home" with work done "in a professional and timely manner." Miles called Randy's team for a second project, stating "they truly do a fantastic job."
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of the Upper Charles handle cleanup after projects?
Customers consistently praise the cleanup standards. Diane McCauley describes cleanup as "above my expectations" while Vanessa Ambulos notes the crew "made sure everything was cleaned up before they left for the day." Jeannett Hildreth observed that Ruth and her team "didn't make a mess and when they were through, they picked up all of their supplies and did a fantastic job of cleaning up."
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of the Upper Charles respond to negative feedback professionally?
The single legitimate negative review from J PM received a professional response offering to address remaining concerns. Owner Randy clarified that another negative review from Steve Blais was "for the right company" since CertaPro of the Upper Charles "had nothing to do with this project" and has "never painted an 8-unit apartment building." This demonstrates accountability and transparency in addressing feedback.
-Review Snippet Sources: Google Reviews
Q: What do customers say about specific crew members at CertaPro Painters of the Upper Charles?
Multiple crew leaders receive individual praise. Bob Naranjo describes how "Alex Vaccaro did a fabulous job painting three rooms" and was "neat, thorough and professional." Jim Feldman highlights that "Joaquim and his colleague did a great job" and were "meticulous, careful." M DiFranza notes "Manny and his crew were awesome" while Pat Mullins praises Chris as "very knowledgeable" who "got the work done."
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of the Upper Charles handle deck staining projects?
Erin Peters reached out for deck restaining and notes Randy "was knowledgeable and helped us understand our options given the state of the wood, desired look." She confirms "his crew delivered a great result" and "the deck looks great." Linda Palladino also praises the team's deck work, calling them "a delight to work with" and noting the work was "completed within the time allotted."
-Review Snippet Sources: Google Reviews
Q: What's the story behind CertaPro Painters of the Upper Charles transforming older homes?
Joan describes how "Randy's team handled painting a home that had not been painted for 20 years and was in poor condition" with results that made "the home look like new." Andrew Mckenzie notes a "dramatic improvement" after wallpaper removal and painting. Stuart Burke declares "our house looks like a new house after the job" with work finished "in less time than they initially thought."
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of the Upper Charles handle commercial projects effectively?
Betty Godin hired them for commercial work and describes an "awesome job at a reasonable price" noting the team got the "project done expeditiously." Maximus Consult & Develop recommends them "to homeowners and Builders alike" praising that "communication craftsmanship and timing are on point." Michael Drennan calls them "a top notch organization" that does "exactly what they promise...and then does a little more."
-Review Snippet Sources: Google Reviews
Updated: 01-14-2026