CertaPro Painters of the Upper Charles
Updated: 11-03-2025
About CertaPro Painters of the Upper Charles
Specializing in both residential and commercial painting across MetroWest Massachusetts communities, CertaPro Painters of the Upper Charles handles everything from single-room refreshes to complete exterior transformations. Owner Randy Kramer brings over 30 years of business leadership experience to this locally owned franchise, serving Hopkinton, Ashland, Framingham, Marlborough, Milford, and surrounding towns. With over 100 five-star Google reviews and a 4.8-star rating, the company has built recognition through consistent execution and professional crews.
The team excels at exterior painting, deck staining, cabinet refinishing, and interior projects of all sizes. Customers frequently mention efficient completion times, with crew leaders like Ruth, Alex Vaccaro, Joaquim, Manny, and Chris leading projects that often finish ahead of schedule. Reviews highlight thorough preparation work, daily cleanup practices, and attention to details like proper caulking and trim work. Joaquim stands out in reviews for handling unexpected carpentry repairs, including damaged panels and window sills that other contractors considered too difficult.
What distinguishes this franchise is Randy's accessibility throughout projects. He provides detailed quotes with multiple scenario options, negotiates fair pricing, and stays involved from estimate to final walkthrough. The fully licensed and insured team holds Massachusetts Home Improvement Contractor License #195757 and EPA Lead-Safe Renovation certification. Crews arrive on time, communicate scheduling changes promptly, and maintain job sites with protective coverings. With established relationships with paint suppliers like Sherwin-Williams and a two-year warranty on all coatings, they've become a go-to choice for property owners seeking reliable results without premium pricing.
Updated: 11-03-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of the Upper Charles
Q: Does CertaPro Painters of the Upper Charles actually clean up thoroughly after projects?
Multiple customers specifically praise cleanup practices. Linda notes the cleanup was "done to perfection," while Jeannette mentions they "picked up all of their supplies and did a fantastic job of cleaning up." Crews use protective coverings and perform daily cleanup, leaving properties spotless upon completion.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of the Upper Charles handle pricing and estimates?
Randy provides detailed quotes that customers consistently describe as fair and reasonable. Caroline mentions he "worked with us to come up with a quote that covered several scenarios" as they were uncertain about scope. Linda describes him as "fair in negotiating a good price," and Betty calls the pricing "reasonable." Randy presents multiple options rather than single quotes.
-Review Snippet Sources: Google Reviews
Q: What makes CertaPro Painters of the Upper Charles' deck staining different from other contractors?
Erin describes how Randy was "knowledgeable and helped us understand our options given the state of the wood, desired look" and his crew delivered great results. Jim plans on "asking Randy and CertPro to stain the deck next year" after seeing the exterior work. The team uses upgraded stains that smooth grain effectively, transforming deck appearance significantly.
-Review Snippet Sources: Google Reviews
Q: Why do reviews mention CertaPro Painters of the Upper Charles finishing projects so quickly?
Tom notes they "didn't take any breaks" and had the house "done in no time." Donna describes how they "painted the entire interior of our house and they were done in just 2 days." Stuart mentions they "finished the job in less time than they initially thought." Efficient crews work continuously without compromising quality, often completing ahead of schedule.
-Review Snippet Sources: Google Reviews
Q: How did CertaPro Painters of the Upper Charles handle the negative reviews about paint splatter and window issues?
The company responded professionally to complaints. When J PM reported paint splatter on steps, railings, and windows painted shut, Randy offered to "address any other items needing attention." For JoAnne Ball's concerns about a window painted shut and missed spots, Randy explained the painter "already took care of these items" and invited further contact if needed.
-Review Snippet Sources: Google Reviews
Q: What carpentry repairs does CertaPro Painters of the Upper Charles perform beyond basic painting?
Jim specifically highlights how Joaquim "repaired an area that I had not been able to get done as thought too difficult." The team regularly removes and replaces rotten window trim, door casings, and siding. Gary mentions Randy's team addressed "that challenging spot the woodpeckers got to." Estimators provide separate pricing for wood repairs discovered during inspections.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of the Upper Charles maintain consistent crew quality across different projects?
Donna notes that "two skilled painters completed the job with precision" on her 4,500 square foot home and mentions "Alex and co. will be glad to hear" about the positive feedback. Randy emphasizes maintaining "long-term professional painters" who have remained with the company for years. Multiple crew leaders appear consistently across reviews with similar praise patterns.
-Review Snippet Sources: Google Reviews