Chooz Score Insights
Customers Keep Coming Back
High marks on the Chooz Score's customer retention indicators: multiple reviewers describe returning for second, third, and even ongoing projects. Owner Randy Kramer has built relationships that extend well beyond a single paint job:
- Jeff B. had the entire interior painted when he bought his house two years ago and just finished a complete exterior color change
- K Brown and Ken Brown both mention this being their second time using CertaPro, praising consistency across projects
- Ann Robichaud describes two separate projects with professional service each time
"Certapro painted the entire interior of our house when we bought it two years ago and just finished doing an entire exterior painting including a color change. Great quality work, communication, and cleanup every day." - Jeff B., Google Review
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Additional Questions Answered
Why do repeat customers keep coming back to CertaPro Painters of the Upper Charles?
Multiple reviewers mention returning for second and third projects. Ginny Baer notes she was "so happy with the results from CertaPro on the exterior of our home last year that we hired them this year to do interior painting." K Brown describes this as "the 2nd time I have used CertaPro to paint my home" with work done "in a professional and timely manner." Miles called Randy's team for a second project, stating "they truly do a fantastic job."
How does CertaPro Painters of the Upper Charles handle cleanup after projects?
Customers consistently praise the cleanup standards. Diane McCauley describes cleanup as "above my expectations" while Vanessa Ambulos notes the crew "made sure everything was cleaned up before they left for the day." Jeannett Hildreth observed that Ruth and her team "didn't make a mess and when they were through, they picked up all of their supplies and did a fantastic job of cleaning up."
Does CertaPro Painters of the Upper Charles respond to negative feedback professionally?
The single legitimate negative review from J PM received a professional response offering to address remaining concerns. Owner Randy clarified that another negative review from Steve Blais was "for the right company" since CertaPro of the Upper Charles "had nothing to do with this project" and has "never painted an 8-unit apartment building." This demonstrates accountability and transparency in addressing feedback.
What do customers say about specific crew members at CertaPro Painters of the Upper Charles?
Multiple crew leaders receive individual praise. Bob Naranjo describes how "Alex Vaccaro did a fabulous job painting three rooms" and was "neat, thorough and professional." Jim Feldman highlights that "Joaquim and his colleague did a great job" and were "meticulous, careful." M DiFranza notes "Manny and his crew were awesome" while Pat Mullins praises Chris as "very knowledgeable" who "got the work done."
How does CertaPro Painters of the Upper Charles handle deck staining projects?
Erin Peters reached out for deck restaining and notes Randy "was knowledgeable and helped us understand our options given the state of the wood, desired look." She confirms "his crew delivered a great result" and "the deck looks great." Linda Palladino also praises the team's deck work, calling them "a delight to work with" and noting the work was "completed within the time allotted."
What's the story behind CertaPro Painters of the Upper Charles transforming older homes?
Joan describes how "Randy's team handled painting a home that had not been painted for 20 years and was in poor condition" with results that made "the home look like new." Andrew Mckenzie notes a "dramatic improvement" after wallpaper removal and painting. Stuart Burke declares "our house looks like a new house after the job" with work finished "in less time than they initially thought."
Does CertaPro Painters of the Upper Charles handle commercial projects effectively?
Betty Godin hired them for commercial work and describes an "awesome job at a reasonable price" noting the team got the "project done expeditiously." Maximus Consult & Develop recommends them "to homeowners and Builders alike" praising that "communication craftsmanship and timing are on point." Michael Drennan calls them "a top notch organization" that does "exactly what they promise...and then does a little more."
How CertaPro Painters of the Upper Charles Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of the Upper Charles performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of the Upper Charles’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.