Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Jose’s Painting & Construction
When Heather contacted Jose's Painting the Friday before Labor Day thinking she wouldn't hear back for weeks, they responded immediately and started working on Labor Day itself. Then, when she and her husband struggled with color selection, the crew "literally painted swatches all over our house until we found the one we liked." This level of responsiveness and patience defines how this Marlborough contractor operates, recognizing that behind every painting project is a family making decisions that will affect their home for years.
That Labor Day project represents typical Jose's execution. The team has built over 100 five-star Google reviews through consistent practices. Bianca maintains responsive communication through text and email, often replying within hours. Rodrigo and Arthur oversee projects with daily check-ins. Painters like Leo and Antonio protect floors with multiple layers, move furniture including wall-mounted TVs, and vacuum before leaving. Reviews consistently mention the "no payment until job is done" policy, which Jose has maintained since 2018 despite industry norms requiring deposits.
Jose's operates primarily through word-of-mouth referrals. Property manager Paul Celia has used them for multiple commercial buildings over several years, then hired them for his own home because the reliability exceeded expectations. The 4.9-star average reflects something more than painting skill. It captures a contractor who shows up on Labor Day weekends, repaints color samples without complaint, and trusts customers enough to complete entire renovations before requesting payment.
Updated: 04-06-2026
Multiple customers specifically mention this unusual policy. Susan notes "we didn't have to pay until all of the work was completed to our satisfaction," while Dennis confirms the practice across multiple projects. Emily emphasizes "we didn't have to pay until all of the work was completed to our satisfaction." This trust-based approach sets them apart from typical contractors requiring 50% deposits upfront.
-Review Snippet Sources: Google Reviews
Bianca manages office communications and scheduling, serving as the primary contact point throughout projects. Robin describes her as "always responded to my questions immediately" and notes "everyone was ALWAYS professional, kind and upbeat." Customers mention her responsive texting, quick email replies, and coordination of crew schedules. Kristin specifically credits "Bianca was so helpful and always answered my questions right away."
-Review Snippet Sources: Google Reviews
The company shows remarkable patience with indecisive customers. Heather describes how they "literally painted swatches all over our house until we found the one we liked" and were "patient with us as we struggled with a color." Kathleen mentions they "took the time to get 4 samples, and try them out for me." Rather than rushing decisions, crews paint multiple test sections until customers feel confident.
-Review Snippet Sources: Google Reviews
Customers consistently praise end-of-day cleanup routines. Paul Celia notes crews are "very neat" across multiple projects. Andrea mentions they "always cleaned up at the end of each day." Jessica was surprised they "even mopped the floor after." Brian states "the clean up was even better, didn't look like they were even there." The attention extends beyond paint protection to full site restoration.
-Review Snippet Sources: Google Reviews
Multiple reviews mention early completion or meeting tight deadlines. Eliot notes the entire upstairs and kitchen were "completed in 3 days which given amount of work I thought was great." Richard emphasizes work "started EARLIER than expected and was completed EARLIER than estimated." Kristin describes finishing "even before we had planned on." The pattern suggests conservative timeline estimates that crews routinely beat.
-Review Snippet Sources: Google Reviews
Crews take comprehensive protection measures beyond basic drop cloths. Eliot mentions the "team was clean and took care of all furniture moving including wall mounted TVs." Karen describes how they "moved the furniture, covered everything" and then "vacuumed and put all the furniture back." Emily notes "they completely the job beyond our expectations" regarding furniture handling. Multiple protection layers appear standard.
-Review Snippet Sources: Google Reviews
Reviews reveal extensive carpentry and renovation work. Cheryl describes "Jose's painting remodeled our kitchen and our bathroom both from scratch" with results she calls "exquisite." Laura mentions "redoing our back deck and pool deck" with Trex installation. Elizabeth notes "exterior repairs and then the exterior house painted." The construction aspect includes deck building, rot repair, drywall, and full remodeling beyond surface painting.
-Review Snippet Sources: Google Reviews
Owner Jose personally responds to nearly every Google review within weeks, using customer names and referencing specific project details. The responses show genuine engagement rather than generic templates. However, the BBB shows one unresolved complaint and a C+ rating, indicating room for improvement in formal complaint resolution. The Yelp negative review lacks an owner response, suggesting better monitoring needed across all platforms.
-Review Snippet Sources: Google Reviews, BBB, Yelp
Updated: 04-07-2026