Chooz Score Insights
The Boss Shows Up
Owner Gary DiNapoli personally handles estimates, oversees every project, and is mentioned by name in nearly every review. This isn't a company where you talk to a salesperson and never see them again. Gary walks the property, discusses options, and follows up after completion:
- Gary guides customers through color choices, discusses pros and cons of different approaches, and adjusts to individual needs
- Many of his crew members have been with him for years, creating a team atmosphere that customers notice
"Gary was always easily available for consultations beforehand and impressed us on his first walk-around by noticing little details. He is a friendly, articulate man who clearly takes pride in going the extra mile." - Tom R., Google Review
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Additional Questions Answered
Does DiNapoli Painting show up when they say they will?
Punctuality is one of the most frequently mentioned themes across reviews. Customers describe crews arriving early and waiting quietly until the scheduled start time. One reviewer noted the team "showed up early and sat quietly until 7:30 and then didn't stop!" Another stated Gary is "here when he says he will" unlike many contractors. This reliability extends throughout projects with daily on-time arrivals.
Is owner Gary DiNapoli present during DiNapoli Painting projects?
Gary's hands-on involvement distinguishes the company from competitors. He personally provides estimates, coordinates daily work, and physically works alongside his crew. One customer noted "Gary would always stop by to check on status and to keep me informed." Another observed he was "present onsite to coordinate with his team each day." This owner presence appears in the majority of reviews as a defining characteristic.
How does DiNapoli Painting handle kitchen cabinet refinishing?
Cabinet painting has become a specialty, with the company advertising complete kitchen transformations in just two days. Customers confirm this timeline, describing efficient processes that minimize kitchen downtime. The Nextdoor profile specifically highlights their "2 day kitchen rejuvenation" capability. Reviews mention seamless cabinet work with professional results that transform outdated kitchens without full replacement costs.
Does DiNapoli Painting provide accurate quotes without surprise charges?
Pricing transparency appears consistently in reviews. Customers report receiving detailed written estimates that match final invoices. One reviewer emphasized "the quote given was the amount I paid" with no unexpected additions. Another noted they "had gotten a few different quotes and DiNapoli's quote was very fair and he honored it (no surprise charges from his side)." Several reviews mention competitive pricing compared to other contractors.
How clean does DiNapoli Painting leave job sites?
Cleanliness and neatness rank among the top compliments in customer feedback. The crew protects furniture and flooring throughout projects and leaves spaces ready for immediate use. Customers describe thorough cleanup processes with one noting "they did a nice job cleaning up after themselves." The company website emphasizes their painters are "very reliable, neat" which reviews consistently confirm.
Does DiNapoli Painting take on smaller jobs or only large projects?
The company welcomes projects of all sizes, from single rooms to complete homes. One customer hesitated to call about "a series of smallish interior jobs" fearing they might "not be worth the time of a well-regarded outfit like DiNapoli." However, Gary responded promptly, provided quick estimates, and completed the work professionally. The reviewer concluded that Gary "certainly earned our trust for larger jobs" by handling small ones well.
How did DiNapoli Painting handle negative feedback?
The single negative review in two years involved a quote dispute. Owner Gary responded professionally, explaining the company's policy of providing estimates only after in-person meetings to ensure accuracy. Rather than arguing, he clarified the reasoning behind the policy. This professional response contrasts with the overwhelming positive feedback where customers describe issues being resolved immediately, with one noting concerns were "addressed and it looks excellent!"
Do customers use DiNapoli Painting for repeat projects over the years?
Long-term customer relationships define the company's reputation. One reviewer shared "Gary has been my painter for 20 years or so and his work is always superb." Multiple customers mention using DiNapoli for both interior and exterior projects across different seasons. Another stated "we have used them twice for the outside and a few different times for various interior jobs" calling them "hands down the BEST painting company."
How DiNapoli Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how DiNapoli Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects DiNapoli Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.