Question 1

Q: Why do so many reviews mention CertaPro Painters of the South Shore and Boston's communication?

Accepted Answer

Communication stands out across dozens of reviews. Carol describes "constant communication throughout the project" while Michelle notes the team was "very responsive to all my questions." Owner Paige NeJame personally responds to nearly every review, and customers frequently mention receiving updates at each project stage. Project managers like Nick, Brett, and Aaron coordinate scheduling while office staff keeps customers informed of crew arrival times.

Question 2

Q: Does CertaPro Painters of the South Shore and Boston include free color consultation on every project?

Accepted Answer

Yes. Designer Kate Rafoth provides complimentary in-home color consultations for all projects. Multiple customers specifically praise her guidance. Emily from Norwell states Kate "helped us choose colors for our recent addition that worked with our open floor plan" and adds "I'm glad we spent the time with her to get the colors just right." The company also offers free computer renderings to visualize exterior color choices before committing.

Question 3

Q: How does CertaPro Painters of the South Shore and Boston handle cleanup during and after projects?

Accepted Answer

Cleanup receives consistent praise. Customers describe crews as leaving spaces "cleaner than when they started" and multiple reviews mention daily cleanup routines. Furniture is moved, draped with plastic, and returned to position after painting. Floors are protected with drop cloths and rosin paper, then vacuumed before the crew departs. The final walk-through inspection addresses any touch-ups before the project closes.

Question 4

Q: What makes CertaPro Painters of the South Shore and Boston different for projects requiring both painting and carpentry?

Accepted Answer

The company functions as a one-stop shop for homeowners needing wood rot repair before painting. Rather than coordinating separate contractors, customers get both services from the same team. Reviews mention "they replaced all rotted trim boards" and handled "carpentry and painting together seamlessly." This integrated approach means paint is applied immediately after repairs while surfaces are properly prepared.

Question 5

Q: Do customers return to CertaPro Painters of the South Shore and Boston for multiple projects over the years?

Accepted Answer

Repeat business appears frequently in reviews. Customers mention using CertaPro "for over 10 years" and "multiple times over the years." One reviewer notes they've "used them four times now." Harry Lavoie's review documents the company returning four years after an exterior project to honor their warranty on peeling sections, demonstrating long-term commitment to customer relationships.

Question 6

Q: How does CertaPro Painters of the South Shore and Boston's pricing compare to other painting contractors?

Accepted Answer

Multiple customers who obtained competing quotes chose CertaPro despite not being the cheapest option. Reviews mention the pricing as "fair" and "reasonable for the quality." The company publishes pricing guides on their website, which customers appreciate for transparency. Several reviews note the final price matched the original estimate with "no surprise charges" or unexpected additions.

Question 7

Q: How did CertaPro Painters of the South Shore and Boston handle negative feedback from customers?

Accepted Answer

The few negative reviews show professional responses. When Peter Norton felt his deck staining job was rushed, owner Paige scheduled a follow-up visit to address concerns. When David Morin reported paint drips on his roof, supervisor Paul responded with an offer to correct the issue. In Kayla Zbinden's case where quality concerns arose, the owner responded "within 15 minutes" and had the work redone within a week at no additional cost.

Question 8

Q: What credentials and insurance does CertaPro Painters of the South Shore and Boston carry?

Accepted Answer

The company holds Massachusetts Home Improvement Contractor License No. 146872 and General Contractor License No. 216803. They carry a $5 million umbrella insurance policy (described as "gold standard" coverage) plus general liability and workers compensation. The team is EPA RRP lead-safe certified for work on homes built before 1978 and is WBE-certified as a woman-owned business.

Question 9

How CertaPro Painters of the South Shore and Boston Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of the South Shore and Boston performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of the South Shore and Boston’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of the South Shore and Boston

Chooz Score Insights

About CertaPro Painters of the South Shore and Boston

Q&A Based On What Customers Are Saying About CertaPro Painters of the South Shore and Boston