CertaPro Painters of the South Shore and Boston

Communication stands out across dozens of reviews. Carol describes "constant communication throughout the project" while Michelle notes the team was "very responsive to all my questions." Owner Paige NeJame personally responds to nearly every review, and customers frequently mention receiving updates at each project stage. Project managers like Nick, Brett, and Aaron coordinate scheduling while office staff keeps customers informed of crew arrival times.

Yes. Designer Kate Rafoth provides complimentary in-home color consultations for all projects. Multiple customers specifically praise her guidance. Emily from Norwell states Kate "helped us choose colors for our recent addition that worked with our open floor plan" and adds "I'm glad we spent the time with her to get the colors just right." The company also offers free computer renderings to visualize exterior color choices before committing.

Cleanup receives consistent praise. Customers describe crews as leaving spaces "cleaner than when they started" and multiple reviews mention daily cleanup routines. Furniture is moved, draped with plastic, and returned to position after painting. Floors are protected with drop cloths and rosin paper, then vacuumed before the crew departs. The final walk-through inspection addresses any touch-ups before the project closes.

The company functions as a one-stop shop for homeowners needing wood rot repair before painting. Rather than coordinating separate contractors, customers get both services from the same team. Reviews mention "they replaced all rotted trim boards" and handled "carpentry and painting together seamlessly." This integrated approach means paint is applied immediately after repairs while surfaces are properly prepared.

Repeat business appears frequently in reviews. Customers mention using CertaPro "for over 10 years" and "multiple times over the years." One reviewer notes they've "used them four times now." Harry Lavoie's review documents the company returning four years after an exterior project to honor their warranty on peeling sections, demonstrating long-term commitment to customer relationships.

Multiple customers who obtained competing quotes chose CertaPro despite not being the cheapest option. Reviews mention the pricing as "fair" and "reasonable for the quality." The company publishes pricing guides on their website, which customers appreciate for transparency. Several reviews note the final price matched the original estimate with "no surprise charges" or unexpected additions.

The few negative reviews show professional responses. When Peter Norton felt his deck staining job was rushed, owner Paige scheduled a follow-up visit to address concerns. When David Morin reported paint drips on his roof, supervisor Paul responded with an offer to correct the issue. In Kayla Zbinden's case where quality concerns arose, the owner responded "within 15 minutes" and had the work redone within a week at no additional cost.

The company holds Massachusetts Home Improvement Contractor License No. 146872 and General Contractor License No. 216803. They carry a $5 million umbrella insurance policy (described as "gold standard" coverage) plus general liability and workers compensation. The team is EPA RRP lead-safe certified for work on homes built before 1978 and is WBE-certified as a woman-owned business.