CertaPro Painters of the South Shore and Boston
Updated: 11-06-2025
About CertaPro Painters of the South Shore and Boston
When Harry Lavoie's chimney showed weather damage four years after CertaPro originally painted it, the company didn't make excuses about coastal exposure or extreme New England winters. Owner Paige NeJame sent crew leader John back with a full team to spend an entire day scraping and repainting the hardest-hit areas at no charge. This level of accountability defines how this Rockland-based franchise operates, recognizing that a warranty means something only when a company actually honors it without hesitation.
That chimney project represents typical CertaPro execution. Owner Paige NeJame has built over 250 five-star Google reviews and a 4.9-star rating through consistent practices across both residential and commercial projects. Morning arrival confirmations before crews show up, daily communication during multi-day projects, addressing discovered issues like yellow jacket nests or rotted shingles without scheduling disruptions. From their Weymouth Street headquarters, they handle everything from single-room refreshes to complete Victorian restorations requiring historical color matching. Customers repeatedly mention designer Kate's complimentary color consultations, the final walkthroughs where crew leaders like Edwardo review completed work before packing up, and Paige's personal follow-up calls on major installations.
CertaPro operates primarily through repeat customers and referrals. Clients like Chris Berk hire them multiple times because the reliability exceeded expectations. Gail Manning has worked with them since 2019. The reviews reflect something more than technical painting skill. They capture a contractor who treats two-decade warranty commitments as seriously as original installations, maintains owner-level communication rather than disappearing between estimate and completion, and consistently delivers the kind of accountability that turns first-time customers into clients who forget the CertaPro name but remember calling "Paige's company."
Updated: 11-06-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of the South Shore and Boston
Q: Does CertaPro Painters of the South Shore and Boston actually honor their warranty when problems arise years later?
Harry Lavoie's experience demonstrates real warranty commitment. Four years after his original chimney painting, extreme coastal weather damaged several areas. CertaPro returned with crew leader John and "spent a day scraping and painting the chimney" at no charge. When Susan Anderson's project required multiple visits due to yellow jacket infestations, the crew remained "very patient during the entire process." Owner Paige personally oversees warranty callbacks.
-Review Snippet Sources: Google Reviews
Q: Why do customers mention CertaPro Painters of the South Shore and Boston crews arriving on time so frequently?
Multiple reviews specifically praise punctuality patterns. Susan Anderson notes crews "showed up early every day." Paul McCarthy describes painters as "on time" across multiple projects. Lindsay Morancy states the crew was "on time every single day, worked diligently and flawlessly." Service coordinator Susan manages scheduling to ensure promised arrival windows are met, with morning confirmation communications before each workday.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of the South Shore and Boston handle communication during active projects?
Edward Leahy describes "clear and consistent" communication throughout his project. Rosie Rines appreciated that "the company was always in touch with us" during weather delays. Margaret Brook complimented "excellent communication with the sales and operation team." Crew leaders like Edwardo review completed work with customers before leaving, ensuring satisfaction. Owner Paige follows up personally on major installations with phone calls.
-Review Snippet Sources: Google Reviews
Q: What makes CertaPro Painters of the South Shore and Boston's color consultation service different?
Designer Kate provides complimentary in-home color consultations for all customers after contract signing. Marie used the service and noted it helped visualize "what the final product would look like." Cindy Wilson praised "getting advice from the decorator." Meghan Antonellis found the "free color consult" helped narrow down previously chosen colors. Kate personally helped multiple customers, including the owner Paige, choose exterior colors with better results than customers could achieve independently.
-Review Snippet Sources: Google Reviews
Q: How did CertaPro Painters of the South Shore and Boston handle Kayla Zbidden's complaint about work quality?
When Kayla posted dissatisfaction with her initial crew's work, owner Paige responded within fifteen minutes. Manager Aaron visited the next day to assess the situation. Within one week, CertaPro redid the entire project with a different crew, added extras at no cost, and Kayla updated her review stating "Communication and the new crew were excellent the second time around" and she "would hire again." The resolution demonstrates accountability over defensiveness.
-Review Snippet Sources: Google Reviews
Q: Do reviews show CertaPro Painters of the South Shore and Boston maintains consistent attention to detail across projects?
Joseph Yakovac notes workers "paid attention to detail." Edward Leahy describes "unparalleled attention to detail." Margaret Brook praised "great attention to detail" from painter Jess and her team. Multiple customers mention four-layer floor protection systems, furniture covering that exceeds customer expectations, and properties left "cleaner than when they started." Crew leaders perform final walkthroughs identifying even minor imperfections before customers notice them.
-Review Snippet Sources: Google Reviews
Q: What happened with the yellow jacket situation at CertaPro Painters of the South Shore and Boston customer Susan Anderson's project?
During Susan Anderson's exterior painting, crews discovered yellow jacket nests that required professional removal before work could continue. Rather than abandoning the project or charging extra, CertaPro "had to come back a few times" and the crew remained "very patient during the entire process." The company absorbed scheduling delays and coordination challenges, completing the project once pest control cleared the areas. Susan would "definitely use them again."
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of the South Shore and Boston maintain consistency with repeat customers over multiple years?
Chris Berk used CertaPro "a number of times" and describes them as "extremely responsive, attentive, communicative and prompt." Gail Manning has hired them repeatedly since 2019, stating they "never disappoint." S Fung hired them more than a dozen years ago, then again recently, calling them "undoubtedly the best contractor to work with – from start to finish." John Klaus used them "several times" because they're "fast, good to work with and get the job done very well."
-Review Snippet Sources: Google Reviews