Question 1

Q: How does Paint Perfection handle estimate requests and scheduling?

Accepted Answer

Multiple customers mention rapid response times. Jeanette McTegart describes how Eric "responded immediately to my request for help" and worked her in the next day. Daniel Duval notes Paint Perfection "responded to my inquiry for a quote immediately," while Courtney Huling states Eric "responded to our inquiry in a timely manner and was able to come out and get the job done quickly." The pattern shows same-day or next-day responses.

Question 2

Q: Why do customers mention Paint Perfection leaving properties cleaner than they found them?

Accepted Answer

Cleanup practices receive consistent praise across reviews. Zachary Fritz notes the team "left the place WAY cleaner than they found it," while Lina Nandy describes how "they were careful to protect flooring and furniture from paint spatter." Jed Hiken emphasizes "the work area was cleaned well before they left." Multiple reviews reference visible protection systems with floor coverings and furniture shields.

Question 3

Q: Does Paint Perfection show up on time like customers mention?

Accepted Answer

Punctuality appears consistent based on customer accounts. Adam Zhang states the team "showed up at the exact time of our appointment," while Steven West notes they "showed when they said they would." Austin Uhrig confirms "they showed up the day they say they would." Multiple customers note morning confirmations before crew arrivals, allowing them to plan their day accordingly.

Question 4

Q: Why do so many reviews mention Eric's involvement at Paint Perfection?

Accepted Answer

Owner Eric Hartjen maintains hands-on involvement throughout projects. Lucy McVeigh describes him as "communicative, knowledgeable, and really easy to work with," while Mary Beth Carmichael notes "Eric did what he said he would do and on time." Camden Kent mentions "a wonderful experience dealing directly with the owner." This direct access differentiates Paint Perfection from larger companies where customers never meet decision-makers.

Question 5

Q: How does Paint Perfection's pricing compare to other Baltimore painting contractors?

Accepted Answer

Pricing consistently receives praise for fairness and transparency. Ian Jobling reports Paint Perfection offered "a quote of $5K less than the other two painting companies I contacted," while Camden Kent mentions "fair, transparent pricing." Christopher Couzens notes choosing Paint Perfection after obtaining three quotes based on "solid reputation, strong reviews, and the confidence we felt after meeting Eric." Multiple reviews describe prices as reasonable.

Question 6

Q: What makes Paint Perfection's approach to cabinet refinishing distinctive?

Accepted Answer

Cabinet work receives praise for quality and flexibility. Martha Marani describes how Eric did "an excellent job repainting our kitchen cabinets, even adjusting the color after he started," demonstrating willingness to modify mid-project. The website details their process using Sherwin Williams Emerald Urethane Trim Enamel for smooth, durable cabinet finishes. This cabinet refinishing focus distinguishes them from general painters.

Question 7

Q: What explains Paint Perfection's pattern of repeat customers?

Accepted Answer

Multiple customers explicitly mention hiring Paint Perfection for additional projects. Erika Knox states "I have had them complete many projects and the work has been excellent. I will continue to use Paint Perfection for my painting needs." Janean Brown notes "we've had work done twice with Paint Perfection." Laura LeBaron describes callback service when "a year later we found an area that wasn't done right" and Eric "sent his team the next day to remedy it."

Question 8

How Paint Perfection Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Paint Perfection

Chooz Score Insights

About Paint Perfection

Q&A Based On What Customers Are Saying About Paint Perfection