PaintAsheville.com LLC
About PaintAsheville.com LLC
Too many homeowners in Western North Carolina have frustrating experiences with painting contractors who promise detailed estimates then never follow through, disappear mid-project for other jobs, or leave properties messier than they found them. PaintAsheville.com LLC built their business around eliminating these specific frustrations. Since 2020, owners Chris Pressley and Crystal Kobylski have maintained over 100 five-star Google reviews and a 4.8-star rating by implementing transparent systems that make unreliable contractor behavior impossible.
Every estimate comes from Chris or estimator Matt with detailed walk-throughs and color consultation support from Crystal, who helps customers navigate paint selection decisions. Written quotes arrive within 24-48 hours with itemized costs and clear project timelines. Office manager April tracks every project detail from contract to completion, ensuring nothing gets overlooked. Reviews consistently mention crews arriving on schedule, with Nancy Brooks noting work was "meticulous, thorough and communicated well" and Thomas Engwall describing "extraordinary attention to detail." When communication issues arise, as happened with one estimate that landed in a spam folder during a phone system transition, the company addresses problems directly rather than making excuses.
Projects range from small powder room repaints to 30,000 square foot commercial buildings across Asheville, Arden, and surrounding Western North Carolina communities. The fully insured team includes seven crew leaders with 15-22 years of painting experience, each specializing in different techniques from cabinet refinishing to historic restoration. With detailed prep work that protects floors with multiple layers and cleanup that leaves properties spotless, PaintAsheville.com LLC demonstrates that professional painting doesn't require homeowners to gamble on contractor reliability or accept industry-standard excuses for poor communication and messy job sites.
Updated: 11-12-2025
Q&A Based On What Customers Are Saying About PaintAsheville.com LLC
Q: How did PaintAsheville.com LLC handle the negative review about communication failures?
The Dina Hanania review revealed a legitimate breakdown when an estimate ended up in a spam folder during the company's phone system transition. Rather than being defensive, owner Crystal acknowledged the issue transparently, explaining "proposals end up going to a spam folder or even being blocked by spam detectors" and noting "there were a few calls that came through during this time that we were unable to retrieve the voicemails for." This direct accountability shows the company addresses system failures honestly rather than ignoring complaints.
-Review Snippet Sources: Google Reviews
Q: Why do multiple reviews specifically mention PaintAsheville.com LLC's cleanup practices?
Customers repeatedly praise the crew's attention to cleanliness throughout projects. Cassandra Thomas notes they "kept our home as clean as possible" during interior work, while Nancy Brooks describes crews as "meticulous, thorough" with excellent communication. Joe rutigliano mentions "we hardly knew they were here" despite living room, dining room, and kitchen painting plus fence staining. The company trains crews to use multiple floor protection layers and perform daily cleanup, leaving properties in better condition than found.
-Review Snippet Sources: Google Reviews
Q: Does PaintAsheville.com LLC actually help customers choose paint colors?
Crystal Kobylski personally provides color consultation services that customers mention frequently. Whitney Jenkins describes how "Cyndi was very professional, punctual, and detail oriented with our project. She took my vision for our home and helped decide on colors." MARY BOUCHARD confirms they're "very helpful in choosing paint color" while jennifer gillis thanks Crystal for "helping matching and picking out colors." This design support goes beyond basic painting contractor services.
-Review Snippet Sources: Google Reviews
Q: What makes crew leaders like Jose, Edgar, and Matt stand out in PaintAsheville.com LLC reviews?
Specific crew members earn individual recognition for exceptional work. Marshall Weisbard calls crew chief Jose "the best I have seen" noting he was "meticulous and hard working" on a complex 60-foot ladder job. Mike Huber praises "Jose and his team" for fantastic work on tight timelines. Pam Lehman describes "Matt was highly communicative, on-time and positive" with firm project dates. Mary O'Brian mentions "Elio and his crew did an excellent job." These individual callouts demonstrate consistent quality across different teams.
-Review Snippet Sources: Google Reviews
Q: How does PaintAsheville.com LLC's pricing compare to competitors based on customer feedback?
Reviews show mixed pricing perception. One reviewer (420moving) claims projects are "overpriced" to which Crystal responded "our prices are within the margins of the industry standard for our area." However, most customers describe pricing as reasonable. Grant Hellyer calls it "reasonable price" and "good value." Kerry Tobin received "the lowest estimate on my painting project of anyone in town" and notes extras were completed "at no extra cost." John McDaniel appreciated being worked in earlier when schedule changed. Pricing appears competitive with value-added service.
-Review Snippet Sources: Google Reviews, Angi
Q: Can PaintAsheville.com LLC complete projects quickly without sacrificing quality?
Multiple customers mention impressive speed paired with quality results. Steve Kamelhair notes the team was "very professional and fast" with "excellent" finished work. Joe rutigliano describes work as "meticulous, fast and professional" on living room, dining room, kitchen painting plus fence staining. Mike Huber praises Jose's team for "fantastic job on a very tight timeline." Tommy Antonucci mentions "their team was swift and efficient. Knocked out the painting job quickly and it looked great." Speed never compromises craftsmanship.
-Review Snippet Sources: Google Reviews
Q: What happened with the one-star "overpriced" review at PaintAsheville.com LLC?
The 420moving review simply states "Overpriced" without additional context about services rendered, project scope, or specific pricing concerns. Crystal responded professionally that "our prices are within the margins of the industry standard for our area." This single pricing complaint contrasts sharply with numerous reviews praising reasonable pricing and value. Kerry Tobin specifically received "the lowest estimate" from multiple painters. The isolated complaint without supporting details suggests individual perception rather than systematic overcharging.
-Review Snippet Sources: Google Reviews
Q: Does PaintAsheville.com LLC use subcontractors or employ their own painting crews?
Reviews suggest in-house crews with long-term employees rather than subcontractors. The company website states "seven of our crew leaders have 18-22 years of professional experience and have been with PaintAsheville for 15+ years each" across 50 team members. Jim Frame mentions using them for "15+ years" indicating stable workforce. Crew leaders like Jose, Edgar, Matt, and Elio are mentioned by name repeatedly, showing consistent team members rather than rotating subcontractors. Office staff April and Cyndi handle scheduling and communication, indicating structured employment.
-Review Snippet Sources: Google Reviews, Company Website
Updated: 11-12-2025