Metcalf Painting & Flooring
Updated: 11-07-2025
About Metcalf Painting & Flooring
Too many homeowners in the Cary area have frustrating stories about painting contractors who provide vague estimates then add unexpected charges, disappear for days between project phases, or leave job sites messy with incomplete cleanup. Metcalf Painting & Flooring built their business around eliminating these frustrations. Since 1986, owner Craig Metcalf has maintained over 200 five-star Google reviews and an A+ BBB rating by implementing transparent systems that make unreliable contractor behavior impossible.
Every project begins with detailed written estimates specifying all work to be performed, eliminating surprise costs. Project managers Steven West, Eric Puryear, and Daniel Bielen stay involved throughout projects rather than disappearing after the initial sale. Reviews consistently mention managers checking progress daily and conducting thorough final inspections before collecting payment. Customers note the company "did a final inspection with the homeowner and did not request payment until the job had been completed to your satisfaction," and Leslie describes how "they moved all the furniture and covered everything in plastic." Lead painters like Carlos, Edgar, and Manuel handle cleanup meticulously each evening, ensuring walkways stay clear and protected areas remain intact.
Projects range from single-room interior updates to complete exterior transformations across Cary, Morrisville, Apex, Holly Springs, Raleigh, and surrounding Wake County communities. The fully licensed and insured team carries both general liability and workers compensation, protecting homeowners from risks associated with uninsured contractors. With over 35 years in business and a two-year workmanship guarantee, Metcalf Painting & Flooring demonstrates that reliable painting and flooring services do not require customers to gamble on contractor accountability or accept industry-standard excuses for poor communication.
Updated: 11-07-2025
Q&A Based On What Customers Are Saying About Metcalf Painting & Flooring
Q: How does Metcalf Painting & Flooring handle project management and communication?
Project managers stay actively involved throughout each project. Steven West, Eric Puryear, and Daniel Bielen check job sites daily, respond to questions immediately, and conduct final walkthroughs. Customers mention "Steven (project manager) was excellent to work with managing everything" and note Eric's "responsiveness and keen eye for detail." This management approach ensures accountability from estimate through completion.
-Review Snippet Sources: Google Reviews
Q: Does Metcalf Painting & Flooring actually complete thorough cleanup after projects?
Multiple customers specifically praise cleanup quality. Reviews mention "they cleaned our home when they were done" and crews "left the job site clean at the end of each day." One customer notes the team "cleaned up nightly so there was never a mess after they left." The company employs dedicated cleaning crews for final walkthroughs, ensuring no paint chips, dust, or equipment remains.
-Review Snippet Sources: Google Reviews
Q: What makes Metcalf Painting & Flooring's attention to detail different from other contractors?
Crews use high-powered headlamps to identify surface irregularities before painting, sand and prep all imperfections, and protect areas with four-layer floor coverings. Customers describe work as "impeccable attention to detail" and note painters are "very meticulous starting with initial prep and painting, thru cleanup and inspection." The final inspection process catches issues before customers notice them.
-Review Snippet Sources: Google Reviews
Q: How does Metcalf Painting & Flooring handle cabinet refinishing projects?
Carmen leads the flooring division while painters handle cabinet work under direct owner supervision. Reviews mention results that are "better than brand new cabinets" and note the "outstanding job" on kitchen transformations. The company removes hardware, labels components, and uses multiple coats for durable finishes. Customers report cabinets that exceed expectations for both appearance and longevity.
-Review Snippet Sources: Google Reviews, Yelp
Q: Does Metcalf Painting & Flooring keep projects on schedule?
Reviews consistently mention on-time completion. Customers note "completed the project on time" and some projects finished "2 days earlier than promised." One review states crews "showed up on time, and completed the project quickly without compromising quality." Weather delays for exterior work are communicated immediately with adjusted timelines provided. The scheduling consistency stems from not overbooking crews.
-Review Snippet Sources: Google Reviews
Q: Why do customers mention specific Metcalf Painting & Flooring crew members by name?
Team members stay with projects from start to finish rather than rotating. Carlos, Edgar, Manuel, Israel, Luis, and Cesar appear repeatedly in reviews for their professionalism and skill. One customer specifically praises "Manuel (crew leader)" while another requests "Edgar return" for future work. The consistency allows crews to understand customer preferences and maintain quality standards throughout multi-day projects.
-Review Snippet Sources: Google Reviews
Q: How did Metcalf Painting & Flooring handle the negative review about warranty issues?
The company investigated the situation and determined caulk cracking in siding joints resulted from improper siding installation rather than painting defects. They brought a Sherwin-Williams representative to the meeting, showed the customer a neighbor's house with identical issues, and explained why the problem was structural. The response demonstrated accountability through investigation rather than defensive deflection. BBB records show zero complaints filed.
-Review Snippet Sources: Google Reviews, BBB
Q: What is included in Metcalf Painting & Flooring's final inspection process?
Project managers conduct walkthroughs with customers to identify any areas needing touch-ups before requesting payment. Reviews mention "Steven inspected the work and made sure any touch ups were done" and note managers ensure "the end product" meets expectations. This quality control step catches imperfections and demonstrates the company's commitment to satisfaction before collecting final payment.
-Review Snippet Sources: Google Reviews
Q: How does Metcalf Painting & Flooring's pricing compare to other contractors?
Multiple customers note competitive pricing despite high quality. Reviews describe "fair quote," "priced fairly," and "reasonably priced" while maintaining professional standards. One customer states "they were not the cheapest, but they were the company we felt would do the best job." The detailed written estimates eliminate surprise charges that inflate final costs with other contractors.
-Review Snippet Sources: Google Reviews