Fine Finishes Custom Painting
Chooz Score Insights
At the time we analyzed Fine Finishes Custom Painting, the company held over 140 Google reviews with a 4.9-star rating, along with 4.7 stars on both Angi and HomeAdvisor across more than a dozen reviews on each. The Google rating has stayed at 4.9 while the review count passed 140, a level that many painting profiles do not reach without the average slipping.
The company earned a Chooz Score of 87.2%. Fine Finishes has operated in Charlotte for more than a decade, is accredited with the Better Business Bureau, and is registered as North Carolina business entity No. 1700980. It is a locally owned operation led by owner Zachary Bowen, serving Charlotte and the surrounding North Carolina communities.
The reviews we analyzed return to a few themes. Interior and exterior painting is the most common work, with cabinet refinishing, drywall and ceiling repair, and custom accent designs appearing often, and at least twelve reviews single out attention to detail as the thing that stood out. Owner Zachary is named throughout the reviews we read, described as handling quotes and color guidance himself and leading jobs on site, and individual crew members such as Dre, Mario, and Curtis are named as the painters running the work, which points to an in-house crew rather than subcontractors. Repeat hiring recurs, and we found at least eight reviewers describing a second project or a plan to hire again, alongside one large community project, the restoration of Mint Hill’s historic McEwen Village museums. Most of the reviews we analyzed are five-star, and the main substantive complaint, an Angi review describing a finish the customer was unhappy with, went unanswered, which we cover below.
"Zachary, the owner, was quick to respond and excellent to communicate with. Our team, led by Mario, was efficient, neat, and did a wonderful job." - Lindsay C., Google Review
Advice For Future Customers
The profile is overwhelmingly positive, but one Angi review reports a finish the customer was not happy with and says the complaint drew no response, and the company’s own site advertises a satisfaction guarantee. Since a mostly five-star profile makes after-the-job responsiveness hard to gauge, it is worth confirming how that guarantee works before you book. Ask them directly: "If something isn’t right after the job is finished, how does your satisfaction guarantee work in practice, and who do I contact?"
"The job was finished but to a poor job. I had to hire an actual reputable company to undo the bad job." - Diamound S., Angi Review (no owner reply)
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Additional Questions Answered
What finish quality does Fine Finishes Custom Painting deliver on its projects?
The finish is detail-driven and meant to hold up over time. Owner Zachary Bowen and his crew prep surfaces, cut clean lines, and check the work in the light before calling it done. Homeowners describe the result the same way. As Wesley Terry put it, "The attention to detail and dedication they showed during the entire process was second to none."
How responsive is Fine Finishes Custom Painting during quoting and the project?
Communication is quick from the first call through the final walkthrough. Zachary answers questions fast, sends a clear estimate, and keeps homeowners posted while the crew works, so there are no surprises along the way. Carolyn Brown captured the pattern, noting that "Zach responds quickly, providing a detailed estimate and competitive pricing." That responsiveness is one of the most repeated themes across their reviews.
Does Fine Finishes Custom Painting handle kitchen cabinet painting and refinishing?
Yes, cabinet painting and refinishing is one of the company’s core services. The crew cleans, preps, and coats cabinets so a kitchen or bathroom looks updated without the cost of replacement, and Zachary stays hands-on through color choices. Mara K. summed up her project this way. "Not only do my cabinets look great, but Zachary was always very responsive and easy to work with throughout this process."
Can Fine Finishes Custom Painting repaint the entire interior of a home?
Yes, whole-home interior repaints are routine work for the team. They handle walls, trim, ceilings, and doors across every room, working room by room to keep a household livable while the job moves forward. Grace Cook confirmed the scope after her project, writing that "Zach and his team did a fantastic job of painting the entire interior of my home." Larger multi-room jobs are well within their range.
What exterior painting work does Fine Finishes Custom Painting take on outdoors?
Exterior work covers siding, trim, doors, and outdoor structures, along with the pressure washing and prep that make a coat last. The crew shows up on schedule and protects the property while they work. Two Angi customers described the results. Jackie B. noted that "They came out when scheduled and completed the outside trim work on our home." and Beige T. added that "His prices are reasonable, and his professionalism and attention to detail were incredible."
Who leads the crew when Fine Finishes Custom Painting starts a job?
Owner Zachary Bowen leads the work himself, so the person who quotes the project is the one running it on site. That continuity keeps the plan intact and the site tidy from start to finish. Kenan Bateman pointed to it directly, writing that "the person you meet during quoting is the person there leading the work when the job comes." and that afterward "when they left, it was like no one had been there working all day."
Can Fine Finishes Custom Painting fix a previous painter’s poor work?
Yes, correcting another contractor’s mistakes is work the company takes on regularly. The crew assesses what went wrong, reworks the problem areas, and finishes the room the way it should have been done the first time. Michelle S. came to them for exactly that, and reported that "Fine Finishes did a great job painting a very steep stairway as well as correcting all the issues with the prior paint job."
Is Fine Finishes Custom Painting a registered business in North Carolina?
Yes, Fine Finishes Custom Painting operates as a registered limited liability company in North Carolina. The business is on file with the North Carolina Secretary of State under Business Entity Number 1700980 and is based in Charlotte. Owner Zachary Bowen has run the company since it began, serving homeowners and businesses throughout the greater Charlotte metro area.
-Verification Sources: NC Secretary of State
How Fine Finishes Custom Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Fine Finishes Custom Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Fine Finishes Custom Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.
