Trailblaze Paints
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Trailblaze Paints
About Trailblaze Paints
When Eric Warren threw curveballs at Trailblaze Paints throughout his entire project, adding new items at almost every corner, the team handled it in stride. Not with practiced patience of someone enduring inconvenience, but with genuine adaptability that suggests they expected it. This flexibility defines how Jack Magee runs his operation, understanding that behind every paint project is a homeowner whose vision evolves or a business owner whose timeline just shifted.
Trailblaze Paints opened in February 2020, founded by then-20-year-old Jack Magee during a global shutdown. Owner Jack and his team have built their perfect 5.0-star rating across over 100 Google reviews through consistent practices. Morning confirmation texts before arrivals, crew member Dennis repairing wall imperfections before painting, addressing discovered issues without change orders. From their Mooresville base, they handle everything from single-room updates to complete commercial transformations across Lake Norman communities. Customers repeatedly mention the daily progress updates, the cleanup that leaves properties "cleaner than when they started," and Jack's habit of providing free digital renderings for exterior projects.
The company operates primarily through word-of-mouth referrals. Customers like Ginger Missert hire them once, then immediately book additional projects within six months because the experience exceeded expectations. The perfect rating reflects something beyond technical painting skill. It captures a contractor who accommodates mid-project changes without complaint, maintains constant communication rather than disappearing between start and finish, and consistently delivers the kind of reliability that turns first-time customers into repeat clients.
Updated: 11-08-2025
Q&A Based On What Customers Are Saying About Trailblaze Paints
Q: Does Trailblaze Paints actually accommodate project changes mid-stream?
Multiple customers specifically mention the team's flexibility when scope evolves. Eric Warren's project involved "curveballs at almost every corner" with the crew handling additions without frustration. Reviews note they "adjusted seamlessly when we decided to add two more rooms halfway through." This adaptability appears standard rather than exceptional customer service, with project modifications integrated smoothly into existing timelines.
-Review Snippet Sources: Google Reviews
Q: What's Trailblaze Paints' approach to surface preparation before painting?
Preparation receives consistent praise across reviews. One customer highlighted that crew member Dennis "repaired imperfections in the walls before painting," while another mentioned "they fixed nail holes and cracks we didn't even notice." The team treats prep work as essential rather than optional, with multiple reviews noting thorough surface repairs, sanding, and priming before any paint application. This preparation focus directly impacts finish quality and durability.
-Review Snippet Sources: Google Reviews
Q: How does Trailblaze Paints handle scheduling and communication?
Reliability shows up in specific details customers mention. Reviews report "morning confirmation texts before arrival," crews showing up "exactly when promised," and projects completed "ahead of the estimated timeline." One reviewer emphasized never having to wonder about the schedule, with consistent daily updates throughout their project. This communication system appears integrated into standard operations rather than reserved for particular customers.
-Review Snippet Sources: Google Reviews
Q: Can Trailblaze Paints handle both residential and commercial projects?
The company demonstrates equal expertise across project types. Reviews mention everything from "complete interior repaints" to "exterior transformations with new colors," plus specialized services like cabinet refinishing and deck staining. Jack's digital rendering service for exterior work helps customers visualize results before committing. The portfolio spans residential homes, commercial upfits, and everything between, maintaining consistent quality standards regardless of project scale.
-Review Snippet Sources: Google Reviews, Website
Q: What happens after Trailblaze Paints finishes painting?
Cleanup receives almost as much attention as the actual painting. Multiple customers note properties left "cleaner than when they arrived," with one reviewer specifically mentioning "they vacuumed, wiped down surfaces, and removed every trace of their work." This attention to final presentation appears consistent across projects. The team's cleanup process includes furniture replacement, floor protection removal, and thorough site cleaning before the final walkthrough with customers.
-Review Snippet Sources: Google Reviews
Q: Why do customers hire Trailblaze Paints multiple times?
Repeat business emerges naturally from the experience. Ginger Missert hired them twice within six months. Several reviews mention recommending Trailblaze to neighbors who then became customers themselves. The pattern suggests the company delivers an experience that makes second projects an obvious choice rather than requiring persuasion. This retention rate, combined with the perfect 5.0 rating across over 100 reviews, indicates consistent service quality that builds long-term customer relationships.
-Review Snippet Sources: Google Reviews
Q: Does Trailblaze Paints use in-house employees or subcontractors?
The company emphasizes "no franchises, no out-of-town crews" on their website, positioning themselves as locally owned with direct employee oversight. Reviews mention specific crew members by name (like Dennis), suggesting consistent team members rather than rotating subcontractors. The website states "our team lives in and around the Lake Norman area" and that every painter is "vetted, background-checked, and trained to meet our high standards." This indicates primarily in-house W-2 employees.
-Review Snippet Sources: Website, Google Reviews
Updated: 11-08-2025