Question 1

Q: What's behind the pattern of customers hiring 360 Painting of Syracuse for one project and ending up with multiple?

Accepted Answer

John Barrett hired 360 Painting of Syracuse for one home's exterior and coordinated with neighbors before the job was done, turning a single original contract into four properties painted. Joanne Fiacchi "hired for both an interior commercial space and an exterior residential job." Kyle Bass calls the company "my go-to for all my home painting projects," and Sarah SP describes a working relationship of nearly two years that grew from a single initial project.

Question 2

Q: How does 360 Painting of Syracuse handle projects with hard deadlines like appraisals or move-in dates?

Accepted Answer

Deadline-sensitive projects emerge as a recurring strength in the review record. Crews completed an entire house interior in 2.5 days for one customer facing time pressure. Michael Wilson's triplex exterior presented both scale and scheduling challenges that the team navigated successfully. Janet Duncan's review credits "their work ethic and quality of work" in the context of efficient project execution. Owner Ian Webber monitors multiple simultaneous crews, which reviewers credit for keeping individual project timelines on track.

Question 3

Q: What do customers say about 360 Painting of Syracuse's cabinet refinishing work?

Accepted Answer

Cabinet refinishing generates some of the most loyalty-driven feedback in the review record. Sarah SP describes a working relationship of nearly two years built largely around cabinet and interior projects. Nevin Parish explicitly returned "more than one occasion" for painting work including cabinet refinishing, noting consistent quality across repeat visits. Crew members Adam and James appear in reviews associated with detail-oriented finish work. The franchise website lists cabinet painting as a core service alongside interior and exterior painting.

Question 4

Q: Why do so many 360 Painting of Syracuse reviews name specific crew members?

Accepted Answer

Across the review record, customers name individual painters with enough consistency to suggest stable assignments rather than rotating workers. James, Adam, Joel, Darrell, Saul, Matt, Austin, and Andre each appear in multiple reviews. Kevin White's detailed account describes "a large scale operation running as many as 7 crews" and praises how Ian Webber coordinates teams across simultaneous active projects. The naming pattern suggests customers experience identifiable, consistent professionals rather than anonymous day labor.

Question 5

Q: Does 360 Painting of Syracuse use in-house painters or subcontractors?

Accepted Answer

The crew model is mixed and confirmed directly by owner Ian Webber. In his response to a disputed review, Webber describes "my subcontractor, who...are screened and carry appropriate insurance and have been professional painters for more than 20 years." Named crew members appearing consistently across reviews suggest stable long-term subcontractor relationships. Operating up to 7 simultaneous crews requires supplemental capacity. The company frames its subcontractors as vetted professionals with documented experience rather than transient labor.

Question 6

Q: How does 360 Painting of Syracuse handle the lower-rated reviews in their history?

Accepted Answer

Four 1-star reviews appear in the Google history. Webber responds professionally to three, offering a direct apology for the missed-appointment complaint and a detailed situational account for the disputed quality claim. One review from what appears to be a competitor audit service received no response. Webber maintains a 95%+ overall response rate. Dr. Carlene Lacey, following her commercial project, notes "we look forward to the next project," suggesting the company's standing among active customers remains strong.

Question 7

Q: How does 360 Painting of Syracuse's pricing compare to what customers expected going in?

Accepted Answer

Pricing perception skews positive throughout the 2-year review record. Todd Coombs summarizes the experience directly as "excellent work, great price." The expanding-project pattern reinforces this further. John Barrett's single-home exterior job grew to four properties before completion, indicating confidence in value alongside quality. No reviews in the 2-year dataset cite unexpected charges, pricing disputes, or significant gaps between quoted and final costs.

Question 8

Q: Is 360 Painting of Syracuse licensed and registered in New York?

Accepted Answer

New York State does not require a statewide contractor license for painting contractors. Onondaga County, where 360 Painting of Syracuse operates, also has no local home improvement contractor licensing requirement for painters. The business is formally registered with the New York State Department of State Division of Corporations as a Domestic Limited Liability Company under the name 360 PAINTING OF SYRACUSE, DOS ID 5828731, with an initial filing date of October 15, 2020. Current entity status is Active.

Question 9

How 360 Painting of Syracuse Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how 360 Painting of Syracuse performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects 360 Painting of Syracuse’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

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Q&A Based On What Customers Are Saying About 360 Painting of Syracuse