Queen City Painting and Decorating
About Queen City Painting and Decorating
Will Patrick founded Queen City Painting and Decorating in 2021 with a straightforward vision. After recognizing common frustrations homeowners faced with contractors, he built a company centered on transparent communication and reliable scheduling. What started as an entrepreneurial effort has grown into a respected painting operation serving the Greater Cincinnati Metro Area.
The company handles residential and commercial projects ranging from single-room refreshes to complete exterior transformations. Specialties include cabinet refinishing using Sherwin-Williams Emerald Urethane, deck and fence staining, and horse barn painting. Sales Manager Noah Kalthoff conducts estimates while Project Manager Peyton coordinates scheduling and daily updates. Lead Painter Alex oversees crews on larger projects, with customers receiving complimentary color consultations through Crystal Burton of UpRight Design.
The fully licensed and insured team serves Hyde Park, Oakley, Loveland, Mason, Wyoming, and surrounding communities. As Painting Contractors Association members and BBB Accredited since 2021, they back all work with a three-year craftsmanship warranty and their No-Surprise Guarantee pricing.
Updated: 02-24-2026
Q&A Based On What Customers Are Saying About Queen City Painting and Decorating
Q: Does Queen City Painting and Decorating actually show up when they say they will?
Punctuality emerges as one of the most consistent themes across reviews. Wendy Heis notes the team was "always on time and when they said a day, they were there the whole day." Matt Moore confirms they "showed up on time every day" while Rachel Austing mentions "always showing up on time." This pattern of schedule reliability appears in dozens of customer experiences.
-Review Snippet Sources: Google Reviews
Q: How does Queen City Painting and Decorating handle the mess during interior painting projects?
Protection and cleanup receive extensive praise. Customers describe crews covering furniture and floors thoroughly before starting work. Melissa Hodge was impressed that her home was "cleaner than how they found it" after completion. Matt Moore notes "clean up each day was great" and Megan Wiesman confirms the crew "cleaned up very well after themselves every day." Multiple reviews mention this attention to protecting belongings throughout projects.
-Review Snippet Sources: Google Reviews
Q: What role does Noah Kalthoff play in Queen City Painting and Decorating's estimate process?
Noah handles initial consultations and provides detailed quotes. Deana Ward describes him as "very helpful and thorough" during the estimate process. Melissa Hodge calls Noah "very professional, responsive and knowledgeable" while Corbin Engel found him "very responsive, helpful, and communicated throughout the process." The sales process consistently receives praise for transparency and responsiveness.
-Review Snippet Sources: Google Reviews
Q: How does Queen City Painting and Decorating keep customers informed during projects?
Daily communication stands out as a defining characteristic. Project Manager Peyton coordinates updates throughout each project. Teresa Combs appreciates that "Peyton was great about keeping us updated daily." Multiple customers mention receiving progress photos and end-of-day summaries. Libba Berry notes excellent "communication every step of the way" while Andy Pendergest praises their "excellent communication from beginning to end."
-Review Snippet Sources: Google Reviews
Q: What do customers say about Queen City Painting and Decorating's cabinet painting quality?
Cabinet refinishing generates enthusiastic responses. The company uses Sherwin-Williams Emerald Urethane for durability. Dave Carpenter describes the results as making cabinets look "brand new" after the refinishing process. Patricia McMillan notes her kitchen cabinets received "beautiful paint on all of my kitchen cabinets." Customers consistently mention smooth finishes and attention to detail on cabinet hardware and edges.
-Review Snippet Sources: Google Reviews
Q: How did Queen City Painting and Decorating respond to the one negative review?
Owner Will Patrick addressed the single negative review professionally, explaining the company had already provided a full refund plus additional reimbursement before the review was posted. His response demonstrated accountability without defensiveness, noting "we provided a full refund and $220 to reimburse you for the cleaning." This transparent approach to resolving disputes reflects the company's commitment to customer satisfaction even when projects encounter difficulties.
-Review Snippet Sources: Google Reviews
Q: What makes Queen City Painting and Decorating's free color consultation valuable?
Crystal Burton from UpRight Design provides complimentary one-hour color consultations. Customers find this service particularly helpful for whole-home projects. Teresa Combs describes Crystal as "amazing" during the selection process. Madeline Duckworth mentions receiving "really helpful design advice" that elevated her project beyond simple repainting. The consultation helps customers navigate color choices with professional guidance at no additional cost.
-Review Snippet Sources: Google Reviews
Q: Do Queen City Painting and Decorating crews maintain consistency throughout multi-day projects?
Reviews consistently mention the same crew members appearing daily until project completion. Alex leads many residential crews, with Jose frequently mentioned alongside him. Mike Volz appreciated that "the same team" worked his entire project. Kevin Morris notes the crew was "professional, responsive, and did quality work" from start to finish. This consistency helps build rapport and ensures accountability throughout longer projects.
-Review Snippet Sources: Google Reviews
Updated: 02-24-2026