That 1 Painter Cincinnati
About That 1 Painter Cincinnati
John Brannen leads That 1 Painter Cincinnati, a painting company serving the greater Cincinnati metro area and Northern Kentucky. The fully insured team handles residential and commercial projects ranging from single-room refreshes to large-scale work like school gymnasiums and event center transformations.
The company offers interior and exterior painting, cabinet refinishing, deck staining, popcorn ceiling removal, drywall repair, pressure washing, and limewash applications. Sales representative Mary guides customers through initial consultations, while project managers Justin and Eli oversee job sites. Painters Luis, Andy, Matt, Kas, and William execute projects that customers describe as "flawless" with results that transform spaces into what one homeowner called her "dream home."
Based in Cincinnati, the team serves Mason, Loveland, Milford, Sharonville, Norwood, Batavia, Newtown, Westwood, and surrounding communities within a 30-mile radius. That 1 Painter Cincinnati backs all work with a three-year transferable warranty covering labor and materials. The company uses premium paints from Sherwin-Williams, Benjamin Moore, and Behr, and conducts background checks on all team members.
Updated: 02-17-2026
Q&A Based On What Customers Are Saying About That 1 Painter Cincinnati
Q: Why do so many customers mention That 1 Painter Cincinnati's communication throughout their projects?
Communication stands out across dozens of reviews. Customers praise the consistent updates and responsiveness, with one noting the team was "very responsive to our situation" even for smaller projects like a front door frame. Project manager Justin receives particular recognition for keeping homeowners informed, while sales team member Mary earns praise for being "helpful" and "responsive" during the estimate process. The pattern shows a company-wide commitment to keeping customers in the loop.
-Review Snippet Sources: Google Reviews
Q: Does That 1 Painter Cincinnati deliver projects on time and within budget?
Reviews consistently confirm timeline reliability. Jason Burkhardt describes his whole-house painting as completed "on time, on budget" with "zero stress." Elizabeth Delaney notes how the team met a "demanding timeline" for her event center project with flexibility when unexpected needs arose. Multiple customers mention crews arriving when promised and working consecutive days to completion rather than bouncing between job sites.
-Review Snippet Sources: Google Reviews
Q: What makes That 1 Painter Cincinnati's crew member Eli stand out in customer reviews?
Eli appears repeatedly in reviews with customers describing him as "professional, kind and honest" about project assessments. One homeowner specifically noted Eli's honesty about water damage repair costs and processes. His approach to explaining what work is needed and providing accurate timelines earns trust from homeowners who appreciate straightforward communication over sales pressure.
-Review Snippet Sources: Google Reviews
Q: How does That 1 Painter Cincinnati handle cleanup after painting projects?
Cleanup emerges as a consistent strength in reviews. Multiple customers note that crews left spaces "spotless" and protected furniture and floors throughout the process. One reviewer mentioned the team took "extra precautions" when prepping and cleaning to ensure the property stayed livable during the project. The company's tagline of being "the best house guests ever" appears to reflect actual customer experiences with job site cleanliness.
-Review Snippet Sources: Google Reviews
Q: Does That 1 Painter Cincinnati take on commercial painting projects beyond residential work?
Yes, reviews document successful commercial projects. Elizabeth Delaney hired them for an event center painting project where the team demonstrated flexibility when the timeline shifted. Another review highlights work at St. Joseph School, where the crew painted a gymnasium and "provided ideas and input beyond painting" to improve the overall project outcome. These commercial references show capability beyond standard residential work.
-Review Snippet Sources: Google Reviews
Q: How did That 1 Painter Cincinnati respond to a detailed negative review about property damage concerns?
Owner John Brannen responded directly to the one negative review, acknowledging the customer's concerns about the project. His response noted that a gutter company was brought in to address issues, costs were reduced, and attempts were made to contact the neighbor regarding overspray concerns. While the customer remained unsatisfied, the public response demonstrated accountability rather than defensiveness, offering direct contact for resolution.
-Review Snippet Sources: Google Reviews
Q: Why do customers call That 1 Painter Cincinnati team member Andy the "Paint Whisperer"?
Andy earned this nickname across multiple June 2025 reviews, with customers praising his knowledge and ability to guide color and finish decisions. Reviewers describe him as "knowledgeable" and note his skill in helping homeowners visualize outcomes before work begins. The cluster of positive mentions suggests Andy joined the team and quickly built a reputation for expertise that customers found valuable during consultations.
-Review Snippet Sources: Google Reviews
Q: Does That 1 Painter Cincinnati have repeat customers who return for additional projects?
Yes, reviews show customer retention patterns. Leslie Keller specifically noted it was her "second time using" the company, indicating satisfaction strong enough to return. Multiple reviews mention plans to hire That 1 Painter Cincinnati for future projects, with phrases like "won't be using any other painters in the future" appearing in feedback. This repeat business suggests consistent delivery on promises.
-Review Snippet Sources: Google Reviews
Updated: 02-17-2026