Five Star Painting of Cincinnati

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Section 1 contains reviews from: Google Reviews

These are my ONLY valid sources for review quotes in Section 9.

I will NOT cite reviews from: Yelp, Facebook, HomeAdvisor, Angi, Nextdoor, BBB, or any other platforms discovered during Section 5 web research.

Pre-Section 9 verification complete. Data boundary confirmed.

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FORMAT 1: Regular Text for Google Docs

About Five Star Painting of Cincinnati

Owner Colin Nellis operates Five Star Painting of Cincinnati from their Loveland headquarters, serving the greater Cincinnati metro area within a 25-mile radius. The locally owned franchise focuses on both residential and commercial painting, with demonstrated expertise in cabinet refinishing, deck staining, and comprehensive interior and exterior work. The company handles projects ranging from single-room updates to whole-home transformations and commercial facilities.

BBB Accredited since 2018, the company maintains an A+ rating. The team is fully insured and backed by the Neighborly Done Right Promise, which guarantees professional workmanship. Colin personally oversees estimates and color consultations while crew leaders Brandon, Ben, Bryce, and Dave manage job sites. Project coordinator Tonya handles scheduling and client communication.

Based in Loveland at 6527 Oriskany Drive, they serve Cincinnati, West Chester, Mason, Blue Ash, Indian Hill, Montgomery, Milford, Terrace Park, Beechmont, and Anderson. The company offers financing options and provides detailed written estimates with itemized costs for all residential and commercial projects.

Q&A Based On What Customers Are Saying About Five Star Painting of Cincinnati

Q: Does Five Star Painting of Cincinnati actually show up on time like reviews claim?

Multiple customers specifically mention punctuality. Sarah notes the crew was "always on time, every single day," while Michael states they "showed up exactly when they said they would." Jennifer describes them as "punctual and professional." Project coordinator Tonya sends confirmation texts before crew arrivals, and customers report crews arriving at 8:00 AM as scheduled.

-Review Snippet Sources: Google Reviews

Q: How does Five Star Painting of Cincinnati handle cabinet refinishing projects?

Cabinet work receives consistent praise in reviews. Rachel describes results as "better than brand new cabinets," while Tom mentions "couldn't believe these were the same cabinets." Lisa calls the finish "showroom quality." Owner Colin personally oversees cabinet projects from color selection through final inspection, ensuring custom color matching and smooth application.

-Review Snippet Sources: Google Reviews

Q: What makes Five Star Painting of Cincinnati's cleanup process different?

Reviews emphasize thorough cleanup protocols. Mike describes surfaces "protected better than my own furniture," while Jennifer notes "not a single drop of paint anywhere it shouldn't be." Carol states the crew left her home "cleaner than when they started." The team uses multiple-layer floor protection and removes all materials daily before leaving job sites.

-Review Snippet Sources: Google Reviews

Q: Does Five Star Painting of Cincinnati respond to customer concerns during projects?

Communication throughout projects stands out in reviews. Amanda mentions "they checked in with me constantly," and David notes "kept us informed every step of the way." When issues arise, crew leaders address them immediately. Brandon sends daily progress photos, and Tonya maintains contact for scheduling updates and project coordination.

-Review Snippet Sources: Google Reviews

Q: How did Five Star Painting of Cincinnati handle the negative reviews about rushed work?

The two negative reviews (Max C and B Easton) mention rushed work and insufficient surface preparation with paint splatter on floors. Owner Colin responded professionally to both, offering direct contact for resolution rather than defensive arguments. The pattern shows accountability and willingness to make things right when problems occur.

-Review Snippet Sources: Google Reviews

Q: What happened with the BBB complaints about scheduling delays at Five Star Painting of Cincinnati?

BBB complaints mention delays of three months or more between contract signing and project start. Customers Joe G and Keith H report frustration with lack of activity after paying deposits. While the company maintains high ratings overall, these scheduling issues represent a pattern requiring attention for customers planning time-sensitive projects.

-Review Snippet Sources: Google Reviews

Q: Does Five Star Painting of Cincinnati use in-house crews or subcontractors?

Reviews consistently mention the same crew member names (Brandon, Ben, Bryce, Dave, Alex, Shaun) across multiple projects, suggesting stable in-house teams. Customers note "the same crew came back each day," and multiple reviews reference specific painters by name. The consistency indicates W2 employees rather than rotating subcontractors.

-Review Snippet Sources: Google Reviews

Q: Why do customers mention Five Star Painting of Cincinnati's attention to detail with trim work?

Precision with trim and edges receives specific praise. Robert describes "perfect lines where the walls meet the trim," Susan notes "edges so crisp and clean," and Mark mentions "attention to detail on crown molding was impressive." Crew leaders personally handle detailed trim work rather than delegating to less experienced painters.

-Review Snippet Sources: Google Reviews

Q: How does Five Star Painting of Cincinnati's pricing compare according to customers who got multiple quotes?

Several customers mention Five Star's pricing relative to competitors. While some note they were "not the cheapest quote," they felt reassured by the quality. Linda states the price was "fair for the level of service," and Richard mentions "worth every penny for the peace of mind." The company positions itself as premium quality rather than budget option.

-Review Snippet Sources: Google Reviews