Five Star Painting of Cincinnati

Multiple customers note consistent on-time arrivals across the team. John McCahan writes that "Colin and team exceeded expectations on timeliness, communication and quality." Nancy Smith says her painter "Dave was always on time, he kept me informed of the time schedule and progress." Susan Kentrup adds the crew "arrived on time and made sure to clean up after each day." Mark Woolsey lists "On time, Hard working, attention to detail, flexible" among the team's strengths.

Reviews describe a layered handoff from sales to project manager to crew. Bob Polson explains "Following Ben was Bryce, the project manager, who made sure everything was done to my specifications from start to finish." Donnie Ballgame writes that "Brandon was very professional as the Project Manager." Andy Farfsing on Facebook adds the experience was "truly a professional experience from start to finish."

Cabinet work draws specific praise across multiple reviews. Lizbeth White writes "the whole team from estimator to walls and cabinet painters, this team is professional from start to finish." Cheri Kearns shares "Dave did an amazing job painting our kitchen cabinets." Deborah Ginocchio details the full process, noting the crew handled "removing the doors, sanding, priming, painting and re-hanging all the doors, installing new hinges and cabinet pulls." Paul Ventimiglia simply says they "did a fantastic job on our cabinets."

Daily cleanup gets repeated mentions. Susan Kentrup writes the crew "arrived on time and made sure to clean up after each day." Tom Molloy says they were "very neat painting and cleaned up each day." Jodi Slageter shares that "everything was cleaned up and in order when they walked out the door." Erica Sklad adds the team was "on time, courteous, and cleaned up after themselves." Karen Waters appreciated "the cleanup that Five Star Painting did for me."

Sales estimator Ben Lafary handles initial customer contact across many reviews. Bob Polson recounts that "my first contact with Five Star was with Ben Lafary who provided information concerning services, costs, timeframe, and 2 yr guarantee." Jodi Slageter writes "starting with Ben who came out to give us a quote. He was very personable and professional, answered all questions in a timely manner." Aria Reitz adds Ben was "professional, personable and knowledgeable during the walkthrough process."

Reviews reference a two-year workmanship guarantee tied to the Neighborly Done Right Promise. Bob Polson recalls his estimator covered "services, costs, timeframe, and 2 yr guarantee." Jon Weaver notes that "Brandon performed an overall completion review and reviewed the warranty policy." Michael Groat writes "they guarantee 100% satisfaction and we were extremely impressed." Elizabeth Howell adds "I like that there's a guarantee so I feel reassured." The structure gives customers a clear post-completion path for any touch-up needs.

Several reviewers call themselves repeat customers. Jessica Dapore writes "this is our second time using 5 star. They have been thorough, professional, and high quality." Vikki Robinson shares "this is the second time that I have used them and I was very satisfied both times." Kevin Brunett and Dennis Smith similarly note this was their second job with the company. Megan Krisher adds she "wouldn't hesitate to use them again for interior or exterior."

Ohio does not require painting contractors to hold a state-level license, since the Ohio Construction Industry Licensing Board only licenses electrical, plumbing, HVAC, hydronics, and refrigeration trades. The business operates as a registered trade name with the Ohio Secretary of State under Entity No. 3909320, filed on 06-02-2016 by parent entity C.A.P. Group LLC out of Loveland. Cincinnati municipal code chapter 1106 also requires contractor registration for work performed within city limits.

-Verification Sources: Ohio Secretary of State Business Search, Cincinnati Hamilton County Registered Contractors Search, Project License Lookup File