Justin Turner founded Turner Painting Company in 2012, building the operation from their Middletown location. Justin handles estimates and project oversight while co-owner Rachel Farquer manages scheduling and client communication. Project coordinators Emma, Christian, and Regan work directly with homeowners throughout projects. Lead painters Bobby, Jesus, Zach, Connor, Leo, and Robinson manage most residential jobs, with crews maintaining consistent assignments across multiple projects.
The company specializes in interior and exterior residential painting, with particular expertise in cabinet refinishing, deck staining, and complete home transformations. Projects range from single-room updates to whole-house repaints and commercial work for offices, retail spaces, and restaurants. The company uses Benjamin Moore and Sherwin-Williams products exclusively and offers same-day estimates with financing options available.
Turner Painting operates as a fully licensed and insured contractor serving greater Southwestern Ohio, including Cincinnati, Mason, Loveland, Monroe, West Chester, Fairfield, Middletown, Lebanon, Hamilton, and Springboro, plus Covington, Kentucky and Eastern Indiana. The company offers a 1-year workmanship warranty on all projects and a 5-year warranty on exterior work.
Updated: 04-06-2026
This represents the company's most significant challenge based on complaint patterns. While many customers praise initial service, follow-up issues appear in both reviews and Better Business Bureau complaints. One customer reported difficulty reaching the company about forgotten work areas, stating contact only occurred when requesting payment. More seriously, BBB complaints include an unresolved bathroom leak persisting over 1.5 years with black mold and a roof damage claim from new construction work where texts went unanswered. Customers considering Turner Painting should establish clear communication protocols upfront and document all warranty terms in writing.
-Review Snippet Sources: Google Reviews
Customer experiences vary significantly. Mike describes a problematic bathroom project where the crew was chronically late (30-70 minutes), created paint spills on carpet and furniture despite protection efforts, and left "paint drips on the toilet, tub, vanity, and light fixtures." He notes "there was a complete lack of care for our belongings." However, other customers report positive resolution experiences. One mentions "they were also quick to correct any issues we had after the job was finished," and another notes the owner assured "if I had any further issues that they would come back and take care of it."
-Review Snippet Sources: Google Reviews
Multiple customers specifically praise cabinet transformation results. Pam states the crew delivered "the best customer service we've ever received" and emphasizes "our cabinets look new." Another customer notes satisfaction with kitchen cabinet work completed quickly. The company dedicates specific attention to cabinet projects, using high-quality finishing techniques with Benjamin Moore and Sherwin-Williams cabinet-specific products designed for durability. Justin personally oversees color selection for cabinet work. Projects typically complete within 2-4 days depending on kitchen size.
-Review Snippet Sources: Google Reviews
Experiences diverge sharply. Many customers praise punctuality, with Connor and Zach specifically noted as "very professional, they were on time." Another customer mentions the painters "were on time and worked hard for a day and half to get the job done." However, the 1-star review from Mike contradicts this, detailing chronic lateness of 30-70 minutes daily throughout his project. Jonathan's 3-star review also notes project management issues despite acknowledging "the craftsmanship of the painters themselves was excellent." Punctuality appears inconsistent across different crews or project types.
-Review Snippet Sources: Google Reviews
Customer reports show mixed results on protection protocols. Robinson is specifically mentioned as keeping workspaces "tidy while they worked" and Jeff notes "they kept the place tidy." Multiple reviews mention thorough cleanup. However, Mike's detailed complaint describes inadequate protection despite his specific concerns about new furniture, reporting paint on carpet, bedding, and furniture even with protection measures in place. He states "paint on the carpet around the toilet" and "somehow paint got on my bedspread." The company's protection effectiveness may depend on which crew is assigned.
-Review Snippet Sources: Google Reviews
The company specializes in complete exterior transformations using Benjamin Moore and Sherwin-Williams exterior-grade products. One customer notes Turner Painting "literally transformed the curb appeal of our house. It looks amazing." The company offers a 5-year warranty specifically on exterior work, indicating confidence in material and application quality. Projects include siding, trim, windows, doors, shutters, and deck staining. Justin assists with color selection for exterior projects. The company serves the Tri-State area's varied architectural styles, from mid-century homes to newer construction.
-Review Snippet Sources: Google Reviews
Reviews consistently reference specific crew member names (Bobby, Jesus, Zach, Connor, Leo, Robinson, Graham, Jose, Daniel, Juan) appearing across multiple projects, indicating employed staff rather than rotating subcontractors. Customers mention "Justin's crew" and "the crew" suggesting team structure. One reviewer notes "the crew was amazing, polite and cleaned up afterwards." Another mentions working with Graham across "several jobs," indicating crew consistency. The pattern of recurring names across different timeframes suggests W2 employees with stable employment rather than project-based subcontracting.
-Review Snippet Sources: Google Reviews
One customer specifically notes Justin's "price was the best around" after comparing multiple contractors. The company advertises a "No-Surprise Guarantee" promising quoted prices match final costs. Multiple customers mention receiving estimates promptly, with Justin coming out "soon after we reached out." Another states Justin "came out and gave estimate promptly. Completed and finished in one day." The company offers financing options for larger projects. Same-day estimates are mentioned as a service feature. Customers report competitive pricing relative to quality delivered.
-Review Snippet Sources: Google Reviews
Ohio does not require a state-level painting contractor license. The Ohio Construction Industry Licensing Board only licenses electrical, plumbing, HVAC, hydronics, and refrigeration trades. Painters are exempt from state licensing. Turner Painting Company is registered as a domestic limited liability company with the Ohio Secretary of State under the legal name TURNER PAINTING SOLUTIONS, LLC (Entity No. 5236972), filed on May 29, 2024, with Active status. The registered agent is Chad Turner at 1280 Bryson Road, Columbus, OH 43224. The business has operated since 2012 and maintains general liability insurance as stated on their website.
-Verification Sources: Ohio Secretary of State Business Entity Search, Ohio Construction Industry Licensing Board
Updated: 04-07-2026