Question 1

Q: Does JT Paint & Design actually show up on time like reviews claim?

Accepted Answer

Punctuality appears consistently across dozens of reviews. Shelley G. noted the crew was "always on time (5 days in a row)" while another customer confirmed painters "came exactly on time everyday and were finished exactly when promised." Reviews frequently mention morning arrivals and crews staying until the job meets customer expectations without rushing to leave.

Question 2

Q: What makes JT Paint & Design's cabinet refinishing stand out from competitors?

Accepted Answer

The company operates a dedicated 9,000 square foot spray shop specifically for cabinet, furniture, and door finishing. Arnie Daugherty described his nearly 50-year-old cabinets after refinishing, noting "what a difference they made" and giving "thumbs up to Lisa and her crew." Brenda Wade added that "the before and after pictures speak for themselves" after Lisa's team completed her project.

Question 3

Q: How do JT Paint & Design crews handle protecting homes during painting projects?

Accepted Answer

Reviews indicate thorough preparation and protection practices. Rebecca E. noted they "prepped the house thoroughly and paid great attention to detail" during her brick and siding project. Multiple customers mention masking, covering furniture, and protecting surfaces. One reviewer did note fine dust from sanding reached adjoining rooms, suggesting protection methods have been refined over time.

Question 4

Q: Do JT Paint & Design painters work well together as a team?

Accepted Answer

Customers frequently comment on crew dynamics and collaboration. Henry G. observed that crew members Jessie, Jimmie, Eric and Jr. "obviously like each other and working together very much and it shows in the finished product." Another review praised Sam, Kyle, Brett, and Jojo as a "fantastic work and great group of guys." The company emphasizes low turnover with many employees since year one.

Question 5

Q: How does JT Paint & Design handle the cleanup process after completing projects?

Accepted Answer

Cleanup receives consistent praise across reviews. Shelley G. described the experience "from start through cleanup" as professional, while another customer noted crews "cleaned up as they worked and made the total experience enjoyable." V.D. on Nextdoor confirmed the crew was "on time, all business" throughout their addition painting project.

Question 6

Q: What happened with the negative reviews about JT Paint & Design?

Accepted Answer

Two one-star Google reviews exist from 2024. In both cases, owner John Thompson responded professionally, stating the company had no record of these individuals as customers and inviting them to call directly to resolve any confusion. The responses were measured rather than defensive, offering direct contact information. No pattern of recurring complaints or unresolved issues appears across platforms.

Question 7

Q: Does JT Paint & Design handle commercial painting projects?

Accepted Answer

Yes, the company serves both residential and commercial clients. One reviewer shared that JT Paint & Design painted "the front of our new church location at the Washington Park mall" and the crew "would not leave until we were happy with the work." The website indicates experience with shopping centers, school remodels, and general contractor partnerships throughout Green Country.

Question 8

Q: Why do customers mention specific JT Paint & Design crew members by name in reviews?

Accepted Answer

The consistency of named crew members across reviews suggests stable employment and repeat interactions. Lisa leads cabinet refinishing projects, while Sam frequently manages residential painting. Customers reference Kody, Shane, Josh, Norm, Brett, Kyle, and others by name. One review noted "everyone is skilled and they worked together like a fine tuned machine" when describing Lisa's full team.

Question 9

How JT PAINT & DESIGN Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how JT PAINT & DESIGN performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects JT PAINT & DESIGN’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

JT PAINT & DESIGN

Chooz Score Insights

About JT Paint & Design

Q&A Based On What Customers Are Saying About JT Paint & Design