CertaPro Painters of OKC-Edmond, OK

Q&A Based On What Customers Are Saying About CertaPro Painters of OKC-Edmond, OK

Q: Why do customers specifically mention Jonathan Moore by name at CertaPro Painters of OKC-Edmond, OK?

Jonathan Moore appears repeatedly in reviews as the residential sales manager who transforms the typical contractor experience. Valerie Riter praised how he "kept us apprised of the daily progress and even sent us photos," while Ben S. appreciated that Jonathan provided an estimate "before he left my house." Pamela Vestal specifically noted his "excellent customer service from beginning to end on both jobs." His consistent presence and hands-on approach, from initial consultation through final walkthrough, creates the accountability customers value.

-Review Snippet Sources: Google

Q: How does CertaPro Painters of OKC-Edmond, OK handle challenging specialty finishes like door staining?

The company excels at complex projects requiring expertise beyond basic painting. Christi martin's solid wood front door presented challenges where "the sanding, staining and finishing with the polyurethane coat was challenging," but technician Raphael ensured perfect completion. Valerie Riter's project included "hand-rubbed oil finish on the new oak beams" alongside traditional painting. Ruby Laxton praised their epoxy floor process for her sunroom that needed "serious update as well as crack repair." These specialty services demonstrate their capability beyond standard painting projects.

-Review Snippet Sources: Google

Q: What specific daily practices set CertaPro Painters of OKC-Edmond, OK apart from other contractors?

Reviews consistently highlight unique operational practices. Multiple customers mention receiving morning confirmation texts before crews arrive, daily cleanup routines that Tom Richardson specifically praised, and photo documentation throughout projects. The company's practice of addressing discovered issues immediately (like damaged door frames mentioned in reviews) without change orders or delays shows proactive problem-solving. Their systematic approach includes masking and covering everything, as Valerie noted they "covered everything including the hardwood floors, cabinetry, etc."

-Review Snippet Sources: Google

Q: How did CertaPro Painters of OKC-Edmond, OK respond to the negative reviews from Seuss and Samantha?

Owner Robert Norris personally responded to both complaints, demonstrating accountability and transparency. To Seuss's complaint about rude workers, the owner stated they had "no record of working with you" and invited direct contact. Similarly, when Samantha made serious allegations, Norris responded they had "no record of any interaction" and expressed willingness to investigate, stating "We take business like this very seriously." This direct owner involvement in addressing concerns, even disputed ones, shows commitment to reputation management.

-Review Snippet Sources: Google

Q: Does CertaPro Painters of OKC-Edmond, OK accommodate customer-supplied paint?

According to David Fauser's two-star review, the company would not "help us use up some paint that we had," suggesting they prefer to supply their own materials. This policy likely ensures quality control and warranty coverage, though it may disappoint customers hoping to use existing paint. While this inflexibility frustrated one customer, the overwhelming majority appreciate the professional-grade materials and color consultation services CertaPro provides as part of their comprehensive approach.

-Review Snippet Sources: Google

Q: What happens when CertaPro Painters of OKC-Edmond, OK discovers additional work mid-project?

The company handles unexpected discoveries professionally without nickel-and-diming customers. Reviews mention crews finding issues like damaged door frames and addressing them without change orders or delays. Tonya Louks noted they "even painted and replaced trim that needed replaced" on her garage door project. Tom Richardson praised how they were "patient dealing with last minute color adjustments," while maintaining their timeline. This flexibility in addressing discovered issues contributes to their high satisfaction ratings.

-Review Snippet Sources: Google

Q: How quickly can CertaPro Painters of OKC-Edmond, OK complete a typical residential project?

Timeline efficiency emerges as a strength across reviews. One customer reported getting work done "within 5 days of calling," while Ben S. received his estimate immediately during the consultation visit. Christi martin's specialized door refinishing "started in 2 weeks time" after the estimate. The combination of quick response, rapid scheduling, and maintaining promised timelines (with many customers noting completion on time or early) demonstrates operational efficiency without compromising quality.

-Review Snippet Sources: Google

Q: Do they really clean up as well as customers claim?

Cleanup excellence appears throughout reviews as a distinguishing factor. Elizabeth Douvillier specifically mentioned they "picked up the debris," Susan Ferguson noted they "cleaned up well after they finished the job," and Tom Richardson praised their "daily cleanups." Multiple reviews mention the crew leaving properties "cleaner than when they started," which has become almost a signature of their service. This attention to cleanliness throughout the project, not just at completion, reflects their respect for customer property.

-Review Snippet Sources: Google