Chooz Score Insights
Customers Keep Coming Back
What stands out most in the reviews is how often customers return for second and third projects. High marks on the Chooz Score's customer retention indicators show multiple repeat customers who keep calling Darrick and his team:
- Linzie Queen hired them twice and already has a third project scheduled
- Cliff Pickett mentions he "keeps coming back" and had them work on both his Gatlinburg condo and Sevierville cabin the same day
- Several customers mention planning future work before their current project is even finished
"This is our second time contracting Whaleys Painting and More for painting and other projects. We are very pleased with the service, pricing and quality of their work. Their communication with us during the project was excellent. We have them scheduled for a third project soon." - Linzie Q., Google Review
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Additional Questions Answered
Does Whaley's Painting and More show up when they say they will?
Punctuality stands out across dozens of reviews. Repeat customer Cliff Pickett states "they always show up when they say they will" and "always do quality work." Greg Collins confirms "they showed up when they said they would." Samantha Williams was impressed when the crew arrived "2 weeks earlier than expected" for her wallpaper removal project. The pattern shows reliable scheduling.
How does Whaley's Painting and More handle cleanup after projects?
Customers consistently praise the crew's tidiness. Diane Arcuri notes they "cleaned up the mess to perfection" after her project. Rosey Rogers appreciated that workers "took all trash and scraps with them" following gutter work. William C was surprised that he "never even had to move my furniture around and nothing broken whatsoever" during extensive interior work. Cleanup appears thorough and careful.
What do customers say about Whaley's Painting and More's deck staining and sealing work?
Deck work represents a significant portion of projects. Bill Rosser, responsible for 32 HOA decks, states the company "does their work in a timely fashion and does not leave until you are satisfied." Jeana Daniel praises the log staining, saying "they did a great job staining my logs and it was a hard job." Patricia Broughton confirms they "power washed and painted 3 decks" professionally and on time.
Why do customers keep coming back to Whaley's Painting and More for multiple projects?
Multiple reviews document repeat business. Cliff Pickett explains "I keep coming back to Derrick and his crew" after using them for both his Gatlinburg condo and Sevierville cabin. Linzie Queen notes this is their "second time contracting Whaleys Painting and More" and they already have "a third project" scheduled. Cliff P adds "I've used them for two jobs now and I'm very pleased."
Is Whaley's Painting and More's pricing competitive compared to other contractors?
Fair pricing appears repeatedly in customer feedback. David Hill specifically mentions the work was "budget friendly" which was "a huge plus." Deborah Thompson highlights "quality workmanship, fair price" in her review. Jeremy Spurling goes further, stating "the prices are uncomparable" and that he plans to return. Chris Gronotte confirms Darrick delivered "a great job for a fair price."
Does Whaley's Painting and More communicate well throughout projects?
Communication ranks among the most frequently praised aspects. Marie Brannen describes "great communication, helpful team, quick finish time." Linzie Queen emphasizes "their communication with us during the project was excellent." Ashley Reed appreciates that the crew "sent occasional updates to keep me in the loop." j queen mentions they "communicated with me daily" throughout their painting project.
How does Whaley's Painting and More handle challenging conditions like weather or tight timelines?
The team demonstrates flexibility when conditions change. Deborah Thompson recalls they "even worked on Sunday in order to beat the weather" for her project. Debby Dutton notes they worked through extreme heat, completing deck work when temperatures ranged from "86 to 99 degrees." David Hill was impressed they "got a quote fast and work was done within a week" when he needed quick turnaround.
How Whaley's Painting and More Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.