Question 1

Q: Why do so many reviews mention Diamondback Painting crew leader Tim Marsh by name?

Accepted Answer

Tim Marsh appears in more reviews than any other crew member. John Philpott describes how Tim's crew handled his 1950s home with water damage, old windows, and a screened patio, noting they "would not leave until we said we were happy." Lindsey Munday called Tim "EXCELLENT" and appreciated that he "communicated throughout each day." Customers consistently connect Tim's name with thorough communication and attention to older homes with complex needs.

Question 2

Q: Does Diamondback Painting actually have repeat customers who come back for multiple projects?

Accepted Answer

Several reviewers confirm they have returned to Diamondback. David Sarabia notes "Five years ago, Diamondback did amazing work on the interior of our house" before hiring them again for exterior work. Jill Sharp mentions "They have done two different jobs for me and the results have been excellent!" Annette Graves states this was her "second time to use them" after ceiling work led to exterior trim painting.

Question 3

Q: How does Diamondback Painting handle the estimate and scheduling process?

Accepted Answer

Nicole's review reveals Diamondback's responsiveness compared to competitors. Office staff member Illiana "is the ONLY one who answered when I called" while other companies required voicemails. James arrived the next day, on time, and provided the quote before leaving. Nicole notes "DB quote was the easiest to read, understand and easiest accept" after spending two weeks getting estimates from multiple companies.

Question 4

Q: What happened with Diamondback Painting's cabinet refinishing work based on customer feedback?

Accepted Answer

Cabinet work receives mixed reviews. Jessica Wescott had "the best experience" with cabinet painting. However, Susan Hallmark reported paint chipping within months, questioning whether proper coats and sanding occurred between applications. Her ceiling beam staining looked "fabulous" but the cabinet work disappointed. This suggests outcomes may vary depending on the specific crew and project complexity.

Question 5

Q: Does Diamondback Painting use in-house employees or subcontractors?

Accepted Answer

The company website explicitly states customers deal with "Diamondback-trained employees, never subcontractors." Reviews support this with consistent crew names appearing repeatedly. Customers mention the same leaders (Tim, Miguel, Todd, Davin) across different projects over multiple years. David Sarabia noted "the same level of professionalism" years apart, calling it "a testament to how well Diamondback is managed."

Question 6

Q: How do Diamondback Painting crews handle wood rot and exterior prep work?

Accepted Answer

Multiple reviews highlight prep work quality. Gary Whitaker notes Todd's crew "went above and beyond by replacing some rotting boards" and did "little things outside our estimate." John Philpott describes how the crew "dealt with various water damaged areas" and "replaced some rotted siding." Debbie Parish appreciated that her older home "needed sanding & repair of rot in some areas" and the crew handled it properly.

Question 7

Q: What do Yelp reviewers say about Diamondback Painting's attention to detail?

Accepted Answer

Yelp reviews echo Google feedback on detail work. Becca H. notes "the prep work they did was the best we've had" for her exterior project, and Miguel was "very patient and willing to try something new" with a special front door paint. Dave F. called Todd "a first class professional who knows what he is doing." Ken K. praised the crew for being "very considerate and quiet while working."

Question 8

Q: How does Diamondback Painting communicate during active projects?

Accepted Answer

Daily communication emerges as a consistent pattern. Chris Sibley states "All the way through the project, they communicated on a daily basis, very transparent." John Philpott confirms "Communication was outstanding, we were kept up to date on progress and what was planned for the next day." Christine Boling lists multiple office staff and painters who were all "very professional, informative, friendly, and helpful."

Question 9

How Diamondback Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Diamondback Painting performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Diamondback Painting’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Diamondback Painting

Chooz Score Insights

About Diamondback Painting

Q&A Based On What Customers Are Saying About Diamondback Painting