That 1 Painter Austin
About That 1 Painter Austin
Serving the unique painting challenges of greater Austin, Round Rock, Cedar Park, and surrounding Texas communities, That 1 Painter Austin understands the demands Central Texas properties face. From intense summer heat affecting exterior finishes to rapidly expanding neighborhoods requiring commercial work. Since 2016, this locally-managed franchise operation has built substantial presence with over 1,000 five-star Google reviews and a 4.8-star rating.
The company specializes in both residential and commercial painting, with particular expertise in cabinet refinishing, popcorn ceiling removal, deck staining, and drywall repair. Their portfolio includes everything from single-room refreshes to complete commercial transformations. Project managers like Julio, Ericsson, and Stephanie coordinate crews, while painters including Andrés and Juan handle execution. Customers consistently mention protective measures, noting crews who "protected all my furniture and floors" and leave properties clean after completion.
What sets That 1 Painter Austin apart is their project management structure. Customers receive assigned project managers for communication throughout jobs, with morning confirmation contacts before arrivals. The fully insured team, managed locally by Aaron Rose with oversight from franchise founder Steven Montgomery, handles everything from minor touch-ups to extensive commercial projects. With a three-year warranty on work and transparent pricing that includes free on-site quotes, they serve Austin's growing market where homeowners and businesses need reliable contractors without extended wait times.
Updated: 11-21-2025
Q&A Based On What Customers Are Saying About That 1 Painter Austin
Q: Does That 1 Painter Austin really provide the personal project manager they advertise?
Reviews confirm project manager assignments with specific names appearing repeatedly. Chris, Julio, Ericsson, and Stephanie are mentioned coordinating jobs. Customers note these managers "checked in every day" and "made sure we were pleased with the work." The system provides consistent contact points throughout projects rather than requiring customers to track down painters directly.
-Review Snippet Sources: Google Reviews
Q: What's the story behind customers mentioning painter Andrés so frequently in reviews?
Andrés appears in numerous recent reviews handling both crew leadership and customer relations. Customers specifically thank him by name for "always being attentive throughout the entire process" and "being very kind and professional." Multiple Spanish-language reviews mention him, suggesting he bridges communication for bilingual clients. He's referenced in cabinet painting, exterior painting, and general interior projects across Austin.
-Review Snippet Sources: Google Reviews
Q: How does That 1 Painter Austin handle furniture protection during interior projects?
Protection protocols appear standard based on review patterns. Customers mention crews using multiple floor covering layers, with one noting "they protected all my furniture and floors" and another stating painters "carefully protecting the furniture." However, one lower-rated review mentioned paint drips on wood floors and messy corners, indicating execution varies by crew. The company's marketing emphasizes proper prep and cleanup as core practices.
-Review Snippet Sources: Google Reviews, Yelp
Q: Does That 1 Painter Austin respond quickly to estimate requests like reviews suggest?
Response speed varies based on review content. Website marketing promises quotes "within 24 hours" and some customers mention "on the spot" quotes during initial visits. Multiple reviews reference sales representative Anji providing "free quote on spot." However, one Yelp reviewer noted being "SPAMMED" with persistent follow-up calls after requesting an estimate, suggesting aggressive sales follow-up exists alongside quick initial responses.
-Review Snippet Sources: Google Reviews, Yelp
Q: What happened with the lower-rated reviews mentioning warranty issues and quality problems?
Several negative reviews cite warranty enforcement difficulties. One Angi reviewer paid $11,000 for work requiring redo, stating the "3 year 'warranty' is non existent" with customer service directing them to "call this number for corporate." Another mentioned "large cracks appeared on the back wall" ten months after painting with no guarantees offered. A BBB review describes work completion delays exceeding two months. The company responds to negative feedback offering direct contact for resolution.
-Review Snippet Sources: Angi, BBB, Yelp
Q: Is That 1 Painter Austin's pricing actually competitive compared to other Austin contractors?
Reviews indicate mid-range pricing with variation. Multiple customers rate pricing as "great price" or "reasonable price" using Google's cost indicators. One Yelp reviewer noted receiving estimates that were "well below our most auspicious estimates" from competitors. However, reviews also contain "overpriced" tags, and one BBB comment mentioned being charged "almost $50 for a tube of caulking." The company markets transparent pricing with no hidden fees, though execution appears inconsistent.
-Review Snippet Sources: Google Reviews, Yelp, BBB
Q: How does That 1 Painter Austin handle project timelines and completing work as scheduled?
Timeline reliability shows mixed patterns. Some customers praise finishing "ahead of schedule" and "on time all 3 days." Project managers coordinate consecutive workdays rather than sporadic scheduling. However, issues appear in reviews mentioning projects taking "longer than expected" and one basement project reportedly extending "over 2 months when i was promised by 'Julio' that everything will be fine." A review noted work taking 2.5 days versus the estimated single day.
-Review Snippet Sources: Google Reviews, Angi
Q: Does That 1 Painter Austin use employee crews or subcontractors based on what customers observe?
The franchise structure suggests a mixed model. Reviews mention "the crew" and specific painter names repeatedly (Andrés, Juan, Gustavo, Luis, Ruben, Bryan), indicating some crew consistency. However, one negative review mentioned "Painters that THEY HIRED came and went whenever and left a mess," suggesting subcontractor use. The company markets background checks on "all team members," but execution quality varies significantly between reviews, which often occurs with subcontractor-heavy models rather than direct employee management.
-Review Snippet Sources: Google Reviews, Angi
Updated: 11-21-2025