Question 1

Q: Does That 1 Painter Austin assign dedicated project managers like reviews mention?

Accepted Answer

Multiple reviews confirm assigned project manager system with consistent names appearing throughout customer feedback. Philip Moody notes Ericsson "checked in every day," while Steve Kuehner mentions Chris "Made sure we were pleased." Customers report receiving specific manager contacts rather than generic company numbers, with managers handling communication from estimate through project completion rather than requiring customers to chase down painters directly.

Question 2

Q: How does That 1 Painter Austin handle furniture and floor protection during projects?

Accepted Answer

Protection protocols vary by crew based on review patterns. Angel Ayala confirms they "protected all my furniture and floors," while Jonathan Eckhart notes crews were "carefully protecting the furniture." However, Ione Skelton reports finding "paint drips on our wood floors" and messy corners requiring personal cleanup. Quality appears crew-dependent rather than consistently executed across all projects.

Question 3

Q: What happened with the warranty issues mentioned in lower-rated reviews?

Accepted Answer

Several customers report significant warranty enforcement problems despite the advertised three-year coverage. An Angi reviewer paid $11,000 for work stating the "3 year 'warranty' is non existent" with customer service repeatedly directing them to "call this number for corporate." BBB reviewer Wendy S. describes "large cracks appeared on the back wall of my home 10 months after the paint job" with no guarantees offered. The company responds to complaints offering direct contact but resolution effectiveness remains unclear.

Question 4

Q: Does That 1 Painter Austin use in-house employees or subcontractors based on what customers observe?

Accepted Answer

The franchise structure suggests mixed staffing based on review patterns. Specific painter names recur frequently in reviews indicating some crew stability. However, Calvin's negative review mentions "Painters that THEY HIRED came and went whenever and left a mess," suggesting subcontractor use. Quality variance between crews supports a mixed model rather than exclusively direct employee management typical of companies with consistent in-house teams.

Question 5

Q: How does That 1 Painter Austin's pricing compare to other Austin painting contractors?

Accepted Answer

Reviews indicate mid-range pricing with customer perception varying significantly. Multiple customers rate pricing favorably while others express concerns about value. Glen S. on Yelp received estimates "well below our most auspicious estimates" from competitors. However, other customers express pricing concerns, and gail lynn brossette mentions being charged "almost $50 for a tube of caulking." The company markets transparent pricing though customer perception of value appears inconsistent.

Question 6

Q: Does That 1 Painter Austin complete projects within estimated timelines?

Accepted Answer

Timeline reliability shows mixed performance across customer experiences. Some customers praise efficiency, with projects finishing on schedule or slightly extended. Matt Reid notes quality work though the job took "2.5 days rather than the estimated single day." However, Calvin reports a basement project extending "over 2 months when i was promised by 'Julio' that everything will be fine." Recent reviews suggest improved timeline management compared to earlier projects.

Question 7

How That 1 Painter Austin Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how That 1 Painter Austin performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects That 1 Painter Austin’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 8

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 9

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

That 1 Painter Austin

Chooz Score Insights

About That 1 Painter Austin

Q&A Based On What Customers Are Saying About That 1 Painter Austin