That 1 Painter Austin
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for That 1 Painter Austin
About That 1 Painter Austin
Serving the diverse architectural landscape of greater Austin, Round Rock, Cedar Park, and surrounding Central Texas communities, That 1 Painter Austin handles everything from historic home restorations to modern commercial transformations. Since 2016, this locally-managed franchise operation has built substantial presence across Travis, Williamson, and Hays counties, operating from their Riata Trace Parkway office.
The company specializes in residential and commercial painting with particular expertise in cabinet refinishing, popcorn ceiling removal, deck staining, and drywall repair. Project managers including Julio, Ericsson, Chris, and Stephanie coordinate scheduling and communication, while painters such as Andrés, Juan, and Gustavo handle on-site execution. Customers note protective measures, with one stating crews "protected all my furniture and floors."
Locally managed by Aaron Rose under franchise founder Steven Montgomery's oversight, the fully insured team serves Austin, Cedar Park, Pflugerville, Round Rock, Georgetown, Lakeway, Dripping Springs, Hutto, Taylor, Thrall, Spicewood, and Coupland. The company offers a three-year warranty on workmanship and provides free estimates typically delivered within 24 hours.
Updated: 11-21-2025
Q&A Based On What Customers Are Saying About That 1 Painter Austin
Q: Does That 1 Painter Austin assign dedicated project managers like reviews mention?
Multiple reviews confirm assigned project manager system with consistent names appearing throughout customer feedback. Philip Moody notes Ericsson "checked in every day," while Steve Kuehner mentions Chris "Made sure we were pleased." Customers report receiving specific manager contacts rather than generic company numbers, with managers handling communication from estimate through project completion rather than requiring customers to chase down painters directly.
-Review Snippet Sources: Google Reviews
Q: How does That 1 Painter Austin handle furniture and floor protection during projects?
Protection protocols vary by crew based on review patterns. Angel Ayala confirms they "protected all my furniture and floors," while Jonathan Eckhart notes crews were "carefully protecting the furniture." However, Ione Skelton reports finding "paint drips on our wood floors" and messy corners requiring personal cleanup. Quality appears crew-dependent rather than consistently executed across all projects.
-Review Snippet Sources: Google Reviews, Yelp
Q: What happened with the warranty issues mentioned in lower-rated reviews?
Several customers report significant warranty enforcement problems despite the advertised three-year coverage. An Angi reviewer paid $11,000 for work stating the "3 year 'warranty' is non existent" with customer service repeatedly directing them to "call this number for corporate." BBB reviewer Wendy S. describes "large cracks appeared on the back wall of my home 10 months after the paint job" with no guarantees offered. The company responds to complaints offering direct contact but resolution effectiveness remains unclear.
-Review Snippet Sources: Angi, BBB
Q: Does That 1 Painter Austin use in-house employees or subcontractors based on what customers observe?
The franchise structure suggests mixed staffing based on review patterns. Specific painter names recur frequently in reviews indicating some crew stability. However, Calvin's negative review mentions "Painters that THEY HIRED came and went whenever and left a mess," suggesting subcontractor use. Quality variance between crews supports a mixed model rather than exclusively direct employee management typical of companies with consistent in-house teams.
-Review Snippet Sources: Google Reviews, Angi
Q: How does That 1 Painter Austin's pricing compare to other Austin painting contractors?
Reviews indicate mid-range pricing with customer perception varying significantly. Multiple customers rate pricing favorably while others express concerns about value. Glen S. on Yelp received estimates "well below our most auspicious estimates" from competitors. However, other customers express pricing concerns, and gail lynn brossette mentions being charged "almost $50 for a tube of caulking." The company markets transparent pricing though customer perception of value appears inconsistent.
-Review Snippet Sources: Google Reviews, Yelp, BBB
Q: Does That 1 Painter Austin complete projects within estimated timelines?
Timeline reliability shows mixed performance across customer experiences. Some customers praise efficiency, with projects finishing on schedule or slightly extended. Matt Reid notes quality work though the job took "2.5 days rather than the estimated single day." However, Calvin reports a basement project extending "over 2 months when i was promised by 'Julio' that everything will be fine." Recent reviews suggest improved timeline management compared to earlier projects.
-Review Snippet Sources: Google Reviews, Angi
Updated: 12-27-2025