Chooz Score Insights
The Reviews Speak for Themselves
The last time we conducted our Chooz Score analysis, That 1 Painter Austin had over 1,000 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 81.6%. Reviews span multiple platforms with strong ratings across Yelp and Facebook:
- Over 200 Yelp reviews with a 4.5-star rating
- 9 years in business serving Austin, Round Rock, Cedar Park, and surrounding communities
- The Chooz Score's recent activity weighting confirms active operations with 10+ new reviews in the last 3 months alone
"I've been working with Kay from That 1 Painter, and he's an excellent professional. Always on time, polite, and very detail-oriented." - Alexei R., Google Review
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Additional Questions Answered
Does That 1 Painter Austin assign dedicated project managers like reviews mention?
Multiple reviews confirm assigned project manager system with consistent names appearing throughout customer feedback. Philip Moody notes Ericsson "checked in every day," while Steve Kuehner mentions Chris "Made sure we were pleased." Customers report receiving direct manager contacts rather than generic company numbers, with managers handling communication from estimate through project completion rather than requiring customers to chase down painters.
Why do That 1 Painter Austin customers mention painter Andrés by name so frequently?
Andrés appears prominently in recent customer feedback handling both painting execution and client relations. Carol Naranjo thanks him for "always being attentive throughout the entire process until the end." Ramon Duarte describes him as "very kind and attentive," while multiple Spanish-language reviews mention him by name. He's referenced across cabinet painting, exterior work, and interior projects throughout the Austin area.
How does That 1 Painter Austin handle furniture and floor protection during projects?
Protection protocols vary by crew based on review patterns. Angel Ayala confirms they "protected all my furniture and floors," while Jonathan Eckhart notes crews were "carefully protecting the furniture." However, Ione Skelton reports finding "paint drips on our wood floors" and messy corners requiring customer cleanup. Quality appears crew-dependent rather than uniformly executed across all projects.
What happened with That 1 Painter Austin's warranty issues mentioned in lower-rated reviews?
Several customers report significant warranty enforcement problems despite the advertised three-year coverage. An Angi reviewer paid $11,000 for work stating the "3 year 'warranty' is non existent" with customer service repeatedly directing them to "call this number for corporate." BBB reviewer Wendy S. describes "large cracks appeared on the back wall of my home 10 months after the paint job" with no guarantees offered. The company responds to complaints offering direct contact though resolution effectiveness remains unclear.
Is That 1 Painter Austin staffed by in-house employees or subcontractors based on what customers observe?
The franchise structure suggests mixed staffing based on review patterns. Painter names recur frequently in reviews indicating some crew stability. However, Calvin's negative review mentions "Painters that THEY HIRED came and went whenever and left a mess," suggesting subcontractor use. Quality variance between crews supports a mixed model rather than the consistent in-house teams found at companies with direct employee management.
How does That 1 Painter Austin's pricing compare to other Austin painting contractors?
Reviews indicate mid-range pricing with customer perception varying widely. Multiple customers rate pricing favorably while others express concerns about value. Glen S. on Yelp received estimates "well below our most auspicious estimates" from competitors. However, other customers express pricing concerns, and gail lynn brossette mentions being charged "almost $50 for a tube of caulking." The company markets transparent pricing though customer perception of value appears inconsistent.
Do reviews show That 1 Painter Austin completing projects within estimated timelines?
Timeline reliability shows mixed performance across customer experiences. Some customers praise efficiency, with projects finishing on schedule or slightly extended. Matt Reid notes quality work though the job took "2.5 days rather than the estimated single day." However, Calvin reports a basement project extending "over 2 months when i was promised by 'Julio' that everything will be fine." Recent reviews suggest improved timeline management compared to earlier projects.
What makes That 1 Painter Austin's project manager communication stand out in reviews?
Customers consistently mention proactive manager contact throughout projects distinguishing the company's communication approach. Annika Hanson describes the team as "proactive communicators, ensuring it was done exactly the way we wanted." Philip Moody notes his manager "checked in every day and helped me add some work I had forgotten." The system provides named contacts handling questions rather than requiring customers to track down painters.
How That 1 Painter Austin Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how That 1 Painter Austin performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects That 1 Painter Austin’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.