Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for That 1 Painter Austin
Serving the diverse architectural landscape of greater Austin, Round Rock, Cedar Park, and surrounding Central Texas communities, That 1 Painter Austin handles everything from historic home restorations to modern commercial transformations. This locally-managed franchise operation has built substantial presence across Travis, Williamson, and Hays counties, operating from their Riata Trace Parkway office in northwest Austin.
The company specializes in residential and commercial painting with particular expertise in cabinet refinishing, popcorn ceiling removal, deck staining, and drywall repair. Project managers including Julio, Ericsson, Chris, and Stephanie coordinate scheduling and communication, while painters such as Andrés, Juan, and Gustavo handle on-site execution. Customers note protective measures, with one stating crews "protected all my furniture and floors."
Locally managed by Aaron Rose under franchise founder Steven Montgomery's oversight, the fully insured team serves Austin, Cedar Park, Pflugerville, Round Rock, Georgetown, Lakeway, Dripping Springs, Hutto, Taylor, Thrall, Spicewood, and Coupland. The company offers a three-year warranty on workmanship and provides free written estimates with detailed project breakdowns delivered within 24 hours.
Updated: 05-08-2026
Multiple reviews confirm assigned project manager system with consistent names appearing throughout customer feedback. Philip Moody notes Ericsson "checked in every day," while Steve Kuehner mentions Chris "Made sure we were pleased." Customers report receiving direct manager contacts rather than generic company numbers, with managers handling communication from estimate through project completion rather than requiring customers to chase down painters.
-Review Snippet Sources: Google Reviews
Andrés appears prominently in recent customer feedback handling both painting execution and client relations. Carol Naranjo thanks him for "always being attentive throughout the entire process until the end." Ramon Duarte describes him as "very kind and attentive," while multiple Spanish-language reviews mention him by name. He's referenced across cabinet painting, exterior work, and interior projects throughout the Austin area.
-Review Snippet Sources: Google Reviews
Protection protocols vary by crew based on review patterns. Angel Ayala confirms they "protected all my furniture and floors," while Jonathan Eckhart notes crews were "carefully protecting the furniture." However, Ione Skelton reports finding "paint drips on our wood floors" and messy corners requiring customer cleanup. Quality appears crew-dependent rather than uniformly executed across all projects.
-Review Snippet Sources: Google Reviews, Yelp
Several customers report significant warranty enforcement problems despite the advertised three-year coverage. An Angi reviewer paid $11,000 for work stating the "3 year 'warranty' is non existent" with customer service repeatedly directing them to "call this number for corporate." BBB reviewer Wendy S. describes "large cracks appeared on the back wall of my home 10 months after the paint job" with no guarantees offered. The company responds to complaints offering direct contact though resolution effectiveness remains unclear.
-Review Snippet Sources: Angi, BBB
The franchise structure suggests mixed staffing based on review patterns. Painter names recur frequently in reviews indicating some crew stability. However, Calvin's negative review mentions "Painters that THEY HIRED came and went whenever and left a mess," suggesting subcontractor use. Quality variance between crews supports a mixed model rather than the consistent in-house teams found at companies with direct employee management.
-Review Snippet Sources: Google Reviews, Angi
Reviews indicate mid-range pricing with customer perception varying widely. Multiple customers rate pricing favorably while others express concerns about value. Glen S. on Yelp received estimates "well below our most auspicious estimates" from competitors. However, other customers express pricing concerns, and gail lynn brossette mentions being charged "almost $50 for a tube of caulking." The company markets transparent pricing though customer perception of value appears inconsistent.
-Review Snippet Sources: Google Reviews, Yelp, BBB
Timeline reliability shows mixed performance across customer experiences. Some customers praise efficiency, with projects finishing on schedule or slightly extended. Matt Reid notes quality work though the job took "2.5 days rather than the estimated single day." However, Calvin reports a basement project extending "over 2 months when i was promised by 'Julio' that everything will be fine." Recent reviews suggest improved timeline management compared to earlier projects.
-Review Snippet Sources: Google Reviews, Angi
Customers consistently mention proactive manager contact throughout projects distinguishing the company's communication approach. Annika Hanson describes the team as "proactive communicators, ensuring it was done exactly the way we wanted." Philip Moody notes his manager "checked in every day and helped me add some work I had forgotten." The system provides named contacts handling questions rather than requiring customers to track down painters.
-Review Snippet Sources: Google Reviews
Updated: 05-08-2026