Vivax Pros
About Vivax Pros
Owners Jeremiah Owen and Scott Bondy have built a business with over 550 five-star Google reviews through consistent practices and quality exterior painting. Project managers sending daily photo updates showing exactly which sections got completed, morning confirmation calls before crew arrivals, final walkthroughs where managers identify touch-ups before customers notice them. Reviews mention Isaiah staying on-site both days to ensure everything was done right, Evan keeping in contact via text messages each day with progress reports, Monty walking the property before and after to ensure agreement on all aspects. The prep work stands out. F Johnson describes how Sergio did extensive caulking in advance around all trim and windows before painting, creating the foundation for excellent results.
When Chris Hebert noticed peeling paint on the patio door and a separating board only three weeks after completion, Vivax Pros didn't just acknowledge the issue. Connor and Skylan both reached out immediately, scheduled warranty repairs covered at no cost, and went above and beyond to get it right. Chris updated the review to reflect the resolution, noting the company made good on their commitments. This pattern of accountability appears throughout reviews, with customers praising how quickly problems get addressed under warranty.
Projects range from single-home exterior repaints completed in two days to complex renovations requiring wood replacement, gutter installation, and fence staining. Edward Rogers describes crews completing two coats in one day plus fence staining as a side job, calling it professional work that performed a miracle on rotten brick molding. Reviews mention Jill Hilton's experience where Isaiah painted her dryer vent (not requested), noticed it was clogged, and helped clean it out. The team handles everything from HOA approval assistance (mentioned by Teresa Krieger, Ronald Ruffner, and Rebecca Tabacco) to above-and-beyond requests like Paige Blunt's lightbulb change 25 feet in the air. The fully licensed and insured company operates from their Carrollton office while covering Dallas, Plano, Frisco, McKinney, Richardson, and surrounding DFW communities, offering warranties up to nine years on painting work.
Updated: 11-21-2025
Q&A Based On What Customers Are Saying About Vivax Pros
Q: Why do customers mention Vivax Pros project managers by name so frequently?
Project managers maintain constant communication throughout projects, creating personal connections customers remember. Reviews mention Isaiah "stayed in constant communication" and was "very nice, professional, and friendly," while Evan "kept in contact with me daily" sending pictures after each day. Josh was described as "awesome and communicated every step of the way." Each project manager stays engaged from start to final walkthrough rather than disappearing after initial setup.
-Review Snippet Sources: Google Reviews
Q: How did Vivax Pros handle the warranty issue in Chris Hebert's review?
Chris Hebert initially left a two-star review noting peeling paint and separating boards three weeks after completion. Connor and Skylan both reached out immediately, scheduled repairs covered under warranty, and completed all corrections. Chris updated the review stating they "went above and beyond to get it right for us and it is very much appreciated." The response demonstrates accountability over defensiveness when problems arise.
-Review Snippet Sources: Google Reviews
Q: Does Vivax Pros actually complete projects as fast as reviews claim?
Multiple customers confirm rapid completion times. Edward Rogers states "2 coats in one day seemed too much to ask, but Buma and his crew got it done plus staining my fence as side a job." Jill Hilton describes work on her "pretty big 2 story house" taking "1 day total - a half day of prep and a half day of painting." Blake Taylor notes crews "completed the project ahead of schedule."
-Review Snippet Sources: Google Reviews
Q: What's the above-and-beyond service reviewers keep mentioning about Vivax Pros?
Crews regularly exceed contracted work without prompting. Jill Hilton describes how Isaiah painted her dryer vent (not specifically requested), noticed it was clogged, and "helped me clean it out. Above and beyond service!" Paige Blunt mentions the team "changing a lightbulb on a light that was 25 feet in the air with wasps in it" and adjusting porch lights for upcoming fixture changes.
-Review Snippet Sources: Google Reviews
Q: How does Vivax Pros handle wood replacement alongside painting?
Wood replacement integrates seamlessly with painting rather than requiring separate contractors. Blake Taylor notes they "replaced wood in a number of places where it had begun to wear or rot" as part of the exterior project. F Johnson describes walking the home with Monty to identify all wood needing replacement, with Sergio handling both wood prep and painting to ensure consistency.
-Review Snippet Sources: Google Reviews
Q: Why do so many reviews mention Vivax Pros helping with HOA approval?
The company actively assists with HOA approval processes rather than leaving customers to navigate alone. Ronald Ruffner states they "even helped get HOA approval." Teresa Krieger mentions Faith "picking out colors and presenting to HOA in a AI format." Rebecca Tabacco describes how Ellie was "accommodating with our crazy schedule following up and keeping in contact through the approval process with our HOA."
-Review Snippet Sources: Google Reviews
Q: Does Vivax Pros really send daily photo updates like customers say?
Daily photo documentation is standard practice across projects. Mike Hammer describes how Evan "sent pictures after each day and told me when his team would be back the next day." Victor Guzman specifically thanks Isaiah for keeping him informed, while Mike Pulaski notes Monty "provided updates/photos while I was at work." The photos show specific progress rather than generic updates.
-Review Snippet Sources: Google Reviews
Q: What makes Vivax Pros' prep work stand out according to customers?
Extensive caulking before painting creates the foundation for quality results. F Johnson explains "One great part of Vivax is all the caulking they do in advance. Sergio did the bulk of the caulking and all of the painting." Lori Rose mentions they "made sure everything was caulked and sealed" before exterior painting, preventing future moisture issues and ensuring paint adhesion.
-Review Snippet Sources: Google Reviews
Q: How does Vivax Pros coordinate multiple services like painting, gutters, and wood work?
Single project managers coordinate all services rather than requiring customers to manage multiple contractors. A. Reilly appreciated that Vivax "does all three of those things, which appealed to us (why hire three companies when you can hire one?)." Robert Wagoner describes how they "replaced old wood and sealed all the gaps around my house" plus painted and installed gutters in under two days.
-Review Snippet Sources: Google Reviews
Updated: 11-21-2025