Chooz Score Insights
Easy to Reach, Quick to Respond
Owner Maurice Kelly's communication style draws frequent praise from customers. He personally responds to virtually every review with thank you messages that reference specific projects. The Chooz Score's review response quality component reflects how he handles feedback with professional, personalized replies. This responsiveness extends beyond online reviews to the actual service experience:
- Multiple customers describe receiving quotes the same day they called
- Text message updates throughout projects keep customers informed of arrival times and progress
- Technicians like Eduardo and Everardo communicate clearly on-site about work completed
"Maurice communicated throughout the process, and all made sure work was done to my satisfaction." - Steven G., Google Review
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Additional Questions Answered
What sets the cabinet refinishing work apart from other painting contractors in the Houston area?
Customers describe cabinet transformations that update outdated kitchens to modern aesthetics. QT noted the team created an isolated area to work in while keeping the kitchen clean throughout the process. Jared returned to the company for a full home repaint after his initial cabinet project, and multiple reviewers highlight the seamless finish quality that makes cabinets look factory-fresh.
How does E&M handle large-scale commercial painting projects with tight timelines?
Commercial clients report the same attention to schedule and budget that residential customers experience. Billy Calhoun described the painting of a large three floor Fine Arts building at Houston Community College. Shanna Kirkpatrick reported her dance studio was painted very quickly, on schedule, and on the budget agreed upon. Sherman praised EV logo work at multiple new sites over several years.
What do customers say about the preparation process before painting begins?
Reviewers consistently highlight thorough prep work. QT described how the crew masking everything off before cabinet painting. Sharon Jones praised the pressure washing crew as extremely nice and professional before exterior work. Allie Appenzeller noted Maurice ensured everything was understood before the project began and the crew protected all surfaces during interior work.
How responsive is owner Maurice Kelly during the estimate and scheduling process?
Customer feedback frequently mentions Maurice by name with praise for communication. Jacqueline Haneveld called him honest, concise, and professional and noted he provided a quotation on site with thorough consideration. Fiona Pang described receiving responses within hours of initial contact. Tetiana Alonso highlighted effective communication and timely project completion.
What is the experience like for customers who need exterior painting on a budget?
Budget-conscious homeowners report competitive pricing without quality compromise. One reviewer chose E&M because no one else came close to their quote while another described an exterior project completed in a day and a half and on budget. Doug Haubold emphasized competitive pricing alongside great work and cleanup. Multiple reviewers describe receiving more value than expected.
How do the named crew members contribute to the overall customer experience?
Reviewers identify specific painters by name with detailed praise. Chris Meinke highlighted Mr. Everardo as a professional who completed walls, trim, and cabinets. Jacqueline Haneveld praised Wilder and Roni for beautiful detailed work and collaboration throughout her large project. STEVEN GOURRIER noted Eduardo did a great job on a garage door and cleaned up all areas after finishing.
What business credentials and certifications does E & M Commercial/Residential Painting LLC hold?
The company holds BBB A+ accreditation since August 2021 and is a Pearland Chamber of Commerce member. E&M carries DBE, MBE, SBE, ACDBE, and HUB certifications, qualifying the company for government and institutional contracting. The team is PCA (Painting Contractors Association) affiliated. Texas does not require a state painting license.
-Verification Sources: BBB, Pearland Chamber of Commerce, Company Website