Platinum Painting of Richardson
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Platinum Painting of Richardson
About Platinum Painting of Richardson
Karl and Marjorie Pickens founded Platinum Painting in 2005, expanding to serve Richardson homeowners in 2008. When customers call for an estimate, project managers like Kevin or Eddie schedule on-site consultations within two to four days. During these visits, estimators walk through color preferences, surface preparation needs, and timeline expectations. Every project receives a written, locked-in estimate that never gets adjusted, so homeowners know exactly what to expect cost-wise from the start.
The company handles interior and exterior painting, cabinet refinishing, popcorn ceiling removal, wallpaper removal, and brick painting. Reviews frequently mention named crew members including Edwin, Fernando, Mondo, and Lupe completing work within quoted timeframes. The team recommends Sherwin-Williams Cashmere Interior and SuperPaint Exterior products but accommodates homeowner preferences.
This fully insured family business is BBB Accredited with an A+ rating and endorsed by Good Contractors List with a $10,000 Satisfaction Guarantee. They serve Richardson, Lucas, Parker, Allen, Plano, and surrounding North Texas communities.
Updated: 02-06-2026
Q&A Based On What Customers Are Saying About Platinum Painting of Richardson
Q: Does Platinum Painting of Richardson honor estimates given months in advance?
Reviews confirm estimate reliability even after significant time passes. Cheryl H. noted that Kevin "gave me a price last February" for exterior work and when she was ready in October, "He honored the price and we went from there." This practice of locked-in pricing eliminates surprise upcharges that frustrate homeowners with other contractors.
-Review Snippet Sources: Google Reviews
Q: How does Platinum Painting of Richardson handle mistakes or problems that occur during projects?
Several reviews document professional problem resolution. Sara B. described how "they ate the cost of an ordering mistake I made" and still completed on time. Another customer noted communication gaps with repairs, but "Eddie was very responsive and saw to it the issues were identified and fixed on a timely basis." The pattern shows accountability over defensiveness.
-Review Snippet Sources: Google Reviews
Q: What do customers say about Platinum Painting of Richardson's project managers and crew members?
Named team members appear throughout reviews. Jeffrey L. praised Kevin for "communicating everything we asked him for." Another review credited "Tim our PM" and "Lupe and his team" for a perfect exterior job. MJ receives mentions as a good project manager who "advised me the duration of the work." Customers consistently reference specific people rather than anonymous crews.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Richardson complete exterior projects within reasonable timeframes?
Exterior work consistently finishes faster than expected. Jeffrey L. reported "the team got the work done within 2 days" including touch-ups when needed. Cheryl H. described Edwin as site supervisor where "the crew were professional, clean, courteous, timely and did the job." Projects requiring repairs, painting, and touch-ups rarely extend beyond the initial timeline.
-Review Snippet Sources: Google Reviews
Q: How does Platinum Painting of Richardson compare to other painting companies customers considered?
Customers who obtained multiple estimates chose Platinum for specific reasons. One reviewer stated they "talked with several different painting companies, but nobody compared in terms of professionalism, quality, services offered, and communication." Jeffrey L. noted they "are competitive on price, they weren't the cheapest but they weren't over priced either."
-Review Snippet Sources: Google Reviews
Q: What do Platinum Painting of Richardson reviews say about interior painting quality?
Interior projects receive consistent praise for thoroughness. One customer described how "the paint crew moved all the furniture and once finished and area cleaned up put it all back in place." Mondo and his crew earned recognition for doing "a great job" on interior work. Multiple reviews mention the team's "attention to detail" and furniture protection practices.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Richardson handle exterior repairs beyond just painting?
The company tackles comprehensive exterior work. Scott hired them "to do some repairs to the exterior" including "rotted soffit and fascia board, and couple other pieces of trim around the garage siding." They "caulked and painted everything" and even installed new gutters. This makes Platinum a single-source solution for exterior transformations.
-Review Snippet Sources: Google Reviews
Q: How does Platinum Painting of Richardson respond to negative Facebook reviews?
The single negative Facebook review from September 2025 questioning review management received a professional response explaining "We do not delete or manipulate reviews. Reviews are managed entirely by the platforms where they are posted." In contrast, Todd Boone Fitzerman's Facebook recommendation praised "the entire TEAM exceeded our expectations in every moment of the process."
-Review Snippet Sources: Facebook Reviews
Updated: 02-06-2026