Platinum Painting of Richardson
About Platinum Painting of Richardson
With over 50 five-star Google reviews and a 4.9-star rating, Platinum Painting of Richardson has earned recognition as one of North Texas's highest-rated residential painting contractors. Founded in 2008 by Karl and Marjorie Pickens, this locally-owned company has transformed more than 10,000 homes across Richardson, Lucas, Parker, and surrounding communities.
The company specializes in interior and exterior painting, cabinet refinishing, wallpaper removal, popcorn ceiling removal, and brick painting. Beyond paint, crews handle wood rot repair (including soffit and fascia), gutter installation, and drywall repairs. Customers consistently mention the quality of workmanship and attention to detail, describing crews as professional, courteous, and thorough. Project managers like Kevin and Eddie maintain communication throughout each project, providing updates and addressing concerns promptly.
What distinguishes Platinum Painting is their commitment to transparency and follow-through. Written estimates remain locked in (one customer notes Kevin honored a quote for eight months), and crews return for touch-ups without hesitation. The fully insured team backs every project with a satisfaction guarantee and Good Contractors List endorsement providing up to $25,000 in protection. With BBB A+ accreditation since 2009 and financing options available, they've built their reputation on delivering results that keep more than half their business coming from referrals.
Updated: 12-03-2025
Q&A Based On What Customers Are Saying About Platinum Painting of Richardson
Q: How does Platinum Painting of Richardson handle communication during projects?
Multiple customers highlight consistent communication throughout projects. Jeffrey describes how "Kevin did a great job of communicating everything we asked him for" during his exterior painting. Chris notes the team provided "outstanding Customer service" and kept them informed at each stage. Project managers like Kevin, Eddie, and MJ provide regular updates and respond to questions promptly, ensuring homeowners always know project status.
-Review Snippet Sources: Google Reviews, Facebook
Q: Do Platinum Painting of Richardson crews protect furniture and flooring during interior work?
Reviews consistently mention thorough protection of homes during work. One customer describes how crews "covered the floors and furniture" and even "made accommodations for us to finish our bedroom first." Another notes the paint crew "moved all the furniture and once finished and area cleaned up put it all back in place." This attention to property care reflects the company's respect for customers' homes.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Richardson handle repairs beyond just painting?
Platinum Painting of Richardson offers services well beyond standard painting. Scott hired them to "replace rotted soffit and fascia board, and couple other pieces of trim around the garage siding" along with caulking, painting, and gutter installation. He notes "they did a great job" with all aspects. The team handles drywall repair, wood rot, and exterior trim work as part of comprehensive home improvement projects.
-Review Snippet Sources: Google Reviews
Q: Is Platinum Painting of Richardson competitively priced compared to other contractors?
Customers describe Platinum Painting of Richardson's pricing as fair and transparent. Jeffrey explains they are "competitive on price, they weren't the cheapest but they weren't over priced either." Chris mentions "Platinum charged a fair amount to do the work" for his interior painting. Written estimates remain locked in without surprise adjustments, and one reviewer notes the company even absorbed costs when an ordering mistake occurred.
-Review Snippet Sources: Google Reviews
Q: Why do customers frequently mention Kevin at Platinum Painting of Richardson?
Kevin serves as a project manager and estimator who appears frequently in customer reviews. Jeffrey specifically praises how "Kevin did a great job of communicating everything" and recommends him. Cheryl shares that Kevin "gave me a price last February" and "honored the price" when she was finally ready to proceed in October, eight months later. This flexibility and integrity exemplifies how the company builds lasting customer relationships.
-Review Snippet Sources: Google Reviews
Q: Will Platinum Painting of Richardson return for touch-ups after completing a project?
Platinum Painting of Richardson stands behind their work with responsive follow-up service. Jeffrey notes that after his exterior project, "we had few touch ups needed after the initial finish and they came back out within a week and fixed the few things we had." Crews also leave partially used paint for future homeowner touch-ups. This willingness to return promptly reflects their satisfaction guarantee and commitment to complete customer happiness.
-Review Snippet Sources: Google Reviews
Q: How quickly does Platinum Painting of Richardson complete painting projects?
Projects typically move quickly once scheduled. Jeffrey reports "the team got the work done within 2 days" for his exterior painting. Another customer mentions "service, price and completed on time" as key highlights of their experience. The company provides timeline estimates during initial consultation and crews maintain schedules reliably, with most residential projects finishing within one to four days depending on scope.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Richardson accommodate special requests during projects?
The team demonstrates flexibility in meeting customer needs. One homeowner shares that crews "made accommodations for us to finish our bedroom first" during an interior project. Sara notes that despite her ordering mistake, "they were still able to get done on time" and the company "ate the cost" of the error. This customer-first approach extends to scheduling, special requests, and adapting to individual household situations.
-Review Snippet Sources: Google Reviews
Updated: 12-03-2025