New Bedford, MA Painting Contractors

About

When Harry Lavoie's chimney showed weather damage four years after CertaPro originally painted it, the company didn't make excuses about coastal exposure or extreme New England winters. Owner Paige NeJame sent crew leader John back with a full team to spend an entire day scraping and repainting the hardest-hit areas at no charge. This level of accountability defines how this Rockland-based franchise operates, recognizing that a warranty means something only when a company actually honors it without hesitation.

That chimney project represents typical CertaPro execution. Owner Paige NeJame has built over 250 five-star Google reviews and a 4.9-star rating through consistent practices across both residential and commercial projects. Morning arrival confirmations before crews show up, daily communication during multi-day projects, addressing discovered issues like yellow jacket nests or rotted shingles without scheduling disruptions. From their Weymouth Street headquarters, they handle everything from single-room refreshes to complete Victorian restorations requiring historical color matching. Customers repeatedly mention designer Kate's complimentary color consultations, the final walkthroughs where crew leaders like Edwardo review completed work before packing up, and Paige's personal follow-up calls on major installations.

CertaPro operates primarily through repeat customers and referrals. Clients like Chris Berk hire them multiple times because the reliability exceeded expectations. Gail Manning has worked with them since 2019. The reviews reflect something more than technical painting skill. They capture a contractor who treats two-decade warranty commitments as seriously as original installations, maintains owner-level communication rather than disappearing between estimate and completion, and consistently delivers the kind of accountability that turns first-time customers into clients who forget the CertaPro name but remember calling "Paige's company."