Customers don't just hire Castle Complements once, they keep coming back for decades. The Chooz Score's customer retention indicators are exceptional: owner Mat Richards has built relationships spanning 15, 20, and even close to 25 years with some clients. That kind of loyalty doesn't happen by accident:
"We've had Castle Complements for several jobs for almost fifteen years. Mat does a great job, especially with prep work so that the paint looks good for a long time." - J.P. L., Google Review
The last time we conducted our Chooz Score analysis, Castle Complements had over 110 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 91.0%. With 25 years in business since owner Mat Richards returned from Army active duty in 2000, they've built a reputation across the Merrimack Valley:
"The best experience with a contractor we've had in quite some time! Mat and his entire crew were very professional and went above and beyond all of our expectations." - Nicholas T., Google Review
Castle Complements keeps the same crew on projects, and customers notice. The Chooz Score's in-house crews component shows consistency: the same names appear across multiple reviews, and customers praise the team chemistry:
"I can't say enough positive things about Castle Complements and their crew. The experience from end-to-end was seamless. Excellent communication, on-time crew and they finished our internal painting in no-time." - Jill D., Google Review
One reviewer noted that cleanup after interior work took more effort than expected. While the painting quality was praised, the timing of protective plastic removal during sanding created additional cleanup. Ask them directly: "What's your cleanup process during and after the project, especially for interior work with sanding?"
"Not giving a 5 because the clean up afterwards was pretty intense. I feel they took down plastic too soon, and ended up doing more sanding without the plastic…..it was quite messy and took hours to clean" - Gail H., Google Review (no owner reply)
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Get StartedFREE SERVICECustomers consistently mention the same crew names across reviews: Dennis, Victor, Cesar, Joseph, Eder, Harvey, and Ricco. The Chooz Score's in-house crews component shows consistency: the same painters appear across multiple projects, which means you're likely to get experienced professionals who know their craft:
"Cesar and his crew are incredible. Cesar is so knowledgeable and patient. He waited patiently until we were able to have him come out again to redo the deck. It's absolutely gorgeous!" - S L., Google Review
Fast turnaround without cutting corners comes up frequently in reviews. Owner Fadi Francis is praised for quick response times and getting projects scheduled promptly:
"We contacted them on a Saturday, they came same day to assess. By Sunday, they provided a very detailed quote. By Thursday they started painting and were done by end of day Saturday." - Daniel H., Google Review
The last time we conducted our Chooz Score analysis, Fresh Coat Painters of Andover had over 50 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 90.1%. As part of the Fresh Coat national franchise network with over 15 years of experience, this local operation brings franchise-backed systems to the Andover area:
"I have used Fresh Coat multiple times on my historic home and they are the best. Detailed quote, fast service and the work is top notch." - Ian C., Google Review
One detailed Yelp review describes challenges with a cabinet painting project, including issues with door installation, hinge replacement, and handle holes not being drilled as agreed. While most reviews are positive, cabinet refinishing involves many steps and coordination. If you're considering cabinet work, ask directly: "Can you walk me through exactly how the cabinet painting process works, including how doors are handled, what prep is included, and how you ensure quality control before final installation?"
"The doors had no additional holes for handles, although I was charged additionally for extra holes that I requested. So, he had to take them back and drill them." - Pavel S., Yelp Review (no owner reply)
The last time we conducted our Chooz Score analysis, Top Notch Pro Painting Inc. had over 40 Google reviews with a perfect 5.0-star rating. What stands out isn't just the score, it's the consistency: perfect 5.0 ratings across every platform where they're reviewed. This company earned a Chooz Score of 87.2%, with strong marks across multiple verification factors:
"Couldn't be happier with the outcome. From start to finish, their team exhibited professionalism and skill. They arrived on time, fully prepared, and worked efficiently, all while maintaining a friendly and approachable demeanor." - Shudeshna B., Google Review
Fred personally handles estimates, does final walkthroughs, and often works alongside his crew. His wife Cecelia manages customer communication, and together they've built a hands-on operation where the owners are genuinely involved. The Chooz Score's owner engagement indicators are strong: Fred is mentioned by name in the majority of reviews:
"Fred came to do the final walkthrough, we pointed out a small area where we noticed the darker original color still showed through the white paint, and he had the crew back the same day to do a final coat." - Katherine M., Google Review
Customers consistently mention the same thing: meticulous prep work, clean edges, and attention to the small stuff that makes a paint job look professional. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines:
"I have hired Top Notch Pro Painting many times to paint various rooms and areas in my house. Fred always takes the necessary time to prep and protect all areas as he is working. When finishing a job, he always leaves the area thoroughly complete and clean." - Stephen F., Google Review
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in North Chelmsford, MA.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within North Chelmsford, MA.