Chooz Score Insights
Long-Term Relationships, Not One-Time Jobs
Customers don't just hire Castle Complements once, they keep coming back for decades. The Chooz Score's customer retention indicators are exceptional: owner Mat Richards has built relationships spanning 15, 20, and even close to 25 years with some clients. That kind of loyalty doesn't happen by accident:
- Stephen Sakakeeny has been using Castle Complements "for at least 10 years (inside and outside)"
- Owner responses reveal customers like Karen Giaquinto have been clients "for almost 20 years"
- J.P. L. describes working with them "for almost fifteen years" across "several jobs"
"We've had Castle Complements for several jobs for almost fifteen years. Mat does a great job, especially with prep work so that the paint looks good for a long time." - J.P. L., Google Review
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Additional Questions Answered
Why do so many customers mention using Castle Complements Painting for 10 or even 20 years?
Multiple reviews highlight decades-long relationships with the company. Stephen Sakakeeny notes "I've been using CC for at least 10 years (inside and outside). They never disappoint." Richard McCarthy states the family has "been using them for years inside and out" spanning almost 20 years. Angela Hughes describes using Castle Complements for "multiple interior and exterior jobs" over many years. This pattern of repeat business suggests consistent quality that builds trust over time rather than one-time transactions.
What makes Castle Complements Painting's prep work different from other painters?
Customers consistently highlight preparation quality as a key differentiator. J.P. L., a customer for fifteen years, specifically praises "Mat does a great job, especially with prep work so that the paint looks good for a long time." William Hamilton mentions extensive wall prep after wallpaper removal, noting David's attention resulted in "smooth walls." The company website emphasizes that "preparation is where a professional paint job begins" and uses dust extraction systems during sanding to keep homes clean.
Does Castle Complements Painting clean up properly after completing projects?
Cleanup receives consistent praise across reviews. One customer describes the result as "cleaner than when they started" while others mention "spotless" conditions upon completion. The website promises "Upon completion we will clean up so it looks like we were never there." Multiple reviews confirm crews protect furniture with plastic and drop cloths, then remove all materials when finished. This attention to cleanliness appears to be a company standard rather than an exception.
How does Castle Complements Painting handle kitchen cabinet refinishing projects?
Cabinet painting has emerged as a signature service. One customer states Castle Complements "made our older kitchen look like a modern, new kitchen at a fraction of the price" and notes cabinets "look beautiful." Matt and his crew use spray systems that create factory-quality finishes without brush marks. The company uses waterborne paints specifically designed for cabinets. Reviews frequently mention that friends and family thought customers "had installed new cabinets" after seeing the finished results.
Are Castle Complements Painting's prices competitive compared to other contractors?
Reviews acknowledge Castle Complements may not offer the lowest prices but emphasize value. One customer notes "they are not the cheapest guys but the quality makes up for it." Angela Hughes explains she was impressed by "the most detailed, thorough, professional quote out of the three" companies she contacted. The website specifies exact paint products in quotes (such as Benjamin Moore Regal Select) so customers understand what they are paying for. Paint quality varies from $18-$80 per gallon, and detailed quotes prevent surprise charges.
Does Castle Complements Painting use subcontractors or their own employees?
Castle Complements emphasizes using only in-house employees. The website states "Castle Complements does not sub-contract any portion of the painting" and notes this is "super important to us so we can deliver the best experience." All employees are background-checked. Reviews mention consistent crew members by name (Chuck, David, Nick, Seth) appearing across different projects over multiple years. This approach provides accountability and quality control that subcontractor models often lack.
How did Castle Complements Painting handle the negative review about deck staining scheduling?
The Angi review describing scheduling issues with a deck staining project represents an isolated incident among overwhelmingly positive feedback. While the customer expressed frustration about communication and project delays, the company's 89 Google reviews maintain a perfect 5.0 rating. The BBB profile shows zero complaints filed. Most reviews describe responsive communication, with one customer noting Matt "returned my call immediately" and the team arrived "the very next day." The negative appears to be an exception rather than a pattern.
What is Castle Complements Painting's warranty policy and how long does it last?
Castle Complements offers a three-year warranty on all workmanship. The website clearly states "All work is guaranteed for 3 years. We take your project seriously and want you to be assured it will last." This warranty exceeds many competitors who offer one or two-year coverage. Combined with their emphasis on thorough prep work, the warranty reflects confidence in the durability of their results. Customers mention work "looking good for a long time" as a direct result of proper preparation techniques.
How Castle Complements Painting Co., Inc. Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Castle Complements Painting Co., Inc. performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Castle Complements Painting Co., Inc.’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.