Castle Complements Painting Co., Inc.
Updated: 11-03-2025
About Castle Complements Painting Co., Inc.
When Anne-Marie Sousa needed painting work at her 85-year-old mother's home in 2015, she trusted Castle Complements without hesitation after experiencing their work herself. This decision captures something essential about how owner Mathew Richards runs his painting operation. Understanding that behind every project is someone's largest investment, and sometimes their most vulnerable family members.
That level of trust represents typical Castle Complements execution. Mathew Richards and his crew (lead painters Chuck, David, and Nick) have built their over 100 five-star Google reviews and perfect 5.0-star rating through consistent practices. Background-checked employees arriving as scheduled, plastic protection covering everything before work begins, crew members asking throughout each day how customers feel about progress. From their Bridge Street location in Chelmsford, they handle everything from single-room interior updates to complete exterior transformations with extensive carpentry. Customers repeatedly mention the detailed prep work that makes paint last longer, the spotless cleanup that leaves no trace except beautiful results, and Mathew's practice of providing thorough quotes with helpful color suggestions rather than rushed estimates.
Castle Complements operates largely through word-of-mouth referrals, with customers like Karen Giaquinto using their services for nearly 20 years. The 5.0-star Google average reflects something beyond technical painting skill. It captures a licensed contractor (Massachusetts license #157414) who personally trains employees on customer communication, maintains a three-year warranty on all work, and consistently delivers the reliability that transforms first-time customers into decades-long relationships.
Updated: 11-03-2025
Q&A Based On What Customers Are Saying About Castle Complements Painting Co., Inc.
Q: Why do so many reviews specifically mention Castle Complements Painting Co., Inc.'s cabinet refinishing work?
Kitchen cabinet painting has become a signature service, with multiple customers stating friends and family thought they'd installed new cabinets. Pat Fales describes the finish as "flawless satin finish" using Benjamin Moore Simply White. Dee Trudel mentions the work made it look like "a whole new kitchen" with top quality results. Mathew personally oversees cabinet projects, using extensive prep work and professional-grade materials to achieve factory-like finishes at a fraction of replacement cost.
-Review Snippet Sources: Google Reviews
Q: What's the story behind Castle Complements Painting Co., Inc.'s long-term customer relationships?
Multiple customers mention using the company for 10-20 years across numerous projects. Stephen Sakakeeny notes "I've been using CC for at least 10 years (inside and outside). They never disappoint." Richard McCarthy states "we have been using them for years inside and out" spanning almost 20 years. Angela Hughes describes using Castle Complements for "multiple interior and exterior jobs" over many years. This pattern suggests consistent quality and service that builds trust over decades rather than one-time transactions.
-Review Snippet Sources: Google Reviews
Q: Does Castle Complements Painting Co., Inc. actually complete the detailed prep work reviews mention?
Customers consistently highlight preparation quality as a differentiator. J.P. L., a customer for fifteen years, specifically praises "Mat does a great job, especially with prep work so that the paint looks good for a long time." William Hamilton mentions extensive wall prep after wallpaper removal, noting David's attention to detail resulted in smooth walls. Jessica Wrigley describes them as "most organized contractor we have ever worked with" regarding their systematic approach. The company's three-year warranty backs this preparation-focused methodology.
-Review Snippet Sources: Google Reviews
Q: How does Castle Complements Painting Co., Inc. handle projects requiring both painting and carpentry?
The company provides integrated carpentry services rather than requiring separate contractors. Andrew Gibbs notes this "greatly simplified the project to have a single team overseeing the entire project" when his home needed considerable wood rot repairs. Suraj A. describes them replacing "all my old wood trim with composite to last for years to come" alongside exterior painting. Pietro Treviso mentions replacing rotted trim to PVC and clapboard areas before painting. Mathew's army background and his mother Debi's 20+ years painting experience created this comprehensive approach.
-Review Snippet Sources: Google Reviews
Q: What happened with the negative Angi review about Castle Complements Painting Co., Inc.'s deck staining project?
One detailed Angi review describes communication and timeline issues with a deck and fence staining project scheduled for September that extended into late fall. The customer felt the invoice delivery by certified mail was unprofessional after project completion delays. This appears to be an isolated incident from several years ago. The company's over 100 five-star Google reviews with consistent praise for communication and scheduling suggests this doesn't represent typical operations. No similar communication complaints appear in recent reviews.
-Review Snippet Sources: Angi
Q: Does Castle Complements Painting Co., Inc. really leave worksites as clean as reviews claim?
Multiple reviews emphasize exceptional cleanup practices. Lauren M. Darisse notes the crew was "just so careful with everything" and respectful of her kids running around. Susan Haneffant describes the cleanup as "perfect" after interior condo painting. Vivien Fiset mentions the crew was "very professional and courteous" while keeping her informed throughout the process. The FAQ confirms all areas get covered with plastic and drop cloths, with the goal of looking "like we were never there- except for your beautifully painted space."
-Review Snippet Sources: Google Reviews
Q: How does Castle Complements Painting Co., Inc. handle wallpaper removal projects?
The company has extensive wallpaper removal experience, frequently mentioned alongside interior painting projects. Jessica Wrigley had wallpaper removed from her foyer plus addressed a "mildewy bathroom that had been bothering us for years. Not anymore!" Raymond Leavitt describes wallpaper removal from his master bedroom followed by patching and painting, noting painters "went out of their way to ensure my wife was pleased with the result." William Hamilton mentions his crew re-mudded contractor work without being asked. This proactive problem-solving appears typical of their wallpaper projects.
-Review Snippet Sources: Google Reviews
Q: What makes Castle Complements Painting Co., Inc.'s customer communication different from other contractors?
Reviews consistently highlight communication quality throughout projects. Cheryl Means mentions Mathew "returned the call within a few days" and crews "care that you are happy with the work." Rebecca Scheier states "Communication was great" working with both Chuck and Mat. Cait Grayson describes the team as "very knowledgeable and patient" across several residential projects. The company's practice of having crew members check in daily about customer satisfaction, combined with Mathew's personal involvement in color selection and quotes, creates ongoing dialogue rather than sporadic updates.
-Review Snippet Sources: Google Reviews