Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Castle Complements Painting Co., Inc.
Founded in June 2000 by U.S. Army veteran Matthew Richards, Castle Complements Painting Co., Inc. has grown from a one-person operation into one of the Merrimack Valley's respected residential painting contractors. The company operates from their Bridge Street location in Chelmsford, serving homeowners throughout the region with interior and exterior painting, cabinet refinishing, carpentry, power washing, and wallpaper services.
What distinguishes Castle Complements is their commitment to using only background-checked, in-house employees rather than subcontractors. Lead painters Chuck, David, Nick, and Seth work alongside Mathew to deliver projects that customers describe as "cleaner than when they started." The team employs innovative dust extraction systems with HEPA vacuums and negative airflow technology to minimize disruption during interior projects.
The fully bonded and insured company holds Massachusetts Home Improvement Contractor License No. 157414 and offers a three-year warranty on all workmanship. Castle Complements serves Chelmsford, Acton, Andover, Bedford, Billerica, Concord, Lexington, Lowell, Westford, and surrounding communities within a 25-mile radius.
Updated: 04-06-2026
Multiple reviews highlight decades-long relationships with the company. Stephen Sakakeeny notes "I've been using CC for at least 10 years (inside and outside). They never disappoint." Richard McCarthy states the family has "been using them for years inside and out" spanning almost 20 years. Angela Hughes describes using Castle Complements for "multiple interior and exterior jobs" over many years. This pattern of repeat business suggests consistent quality that builds trust over time rather than one-time transactions.
-Review Snippet Sources: Google Reviews
Customers consistently highlight preparation quality as a key differentiator. J.P. L., a customer for fifteen years, specifically praises "Mat does a great job, especially with prep work so that the paint looks good for a long time." William Hamilton mentions extensive wall prep after wallpaper removal, noting David's attention resulted in "smooth walls." The company website emphasizes that "preparation is where a professional paint job begins" and uses dust extraction systems during sanding to keep homes clean.
-Review Snippet Sources: Google Reviews
Cleanup receives consistent praise across reviews. One customer describes the result as "cleaner than when they started" while others mention "spotless" conditions upon completion. The website promises "Upon completion we will clean up so it looks like we were never there." Multiple reviews confirm crews protect furniture with plastic and drop cloths, then remove all materials when finished. This attention to cleanliness appears to be a company standard rather than an exception.
-Review Snippet Sources: Google Reviews, Company Website
Cabinet painting has emerged as a signature service. One customer states Castle Complements "made our older kitchen look like a modern, new kitchen at a fraction of the price" and notes cabinets "look beautiful." Matt and his crew use spray systems that create factory-quality finishes without brush marks. The company uses waterborne paints specifically designed for cabinets. Reviews frequently mention that friends and family thought customers "had installed new cabinets" after seeing the finished results.
-Review Snippet Sources: Google Reviews
Reviews acknowledge Castle Complements may not offer the lowest prices but emphasize value. One customer notes "they are not the cheapest guys but the quality makes up for it." Angela Hughes explains she was impressed by "the most detailed, thorough, professional quote out of the three" companies she contacted. The website specifies exact paint products in quotes (such as Benjamin Moore Regal Select) so customers understand what they are paying for. Paint quality varies from $18-$80 per gallon, and detailed quotes prevent surprise charges.
-Review Snippet Sources: Google Reviews, Angi
Castle Complements emphasizes using only in-house employees. The website states "Castle Complements does not sub-contract any portion of the painting" and notes this is "super important to us so we can deliver the best experience." All employees are background-checked. Reviews mention consistent crew members by name (Chuck, David, Nick, Seth) appearing across different projects over multiple years. This approach provides accountability and quality control that subcontractor models often lack.
-Review Snippet Sources: Company Website, Google Reviews
The Angi review describing scheduling issues with a deck staining project represents an isolated incident among overwhelmingly positive feedback. While the customer expressed frustration about communication and project delays, the company's 89 Google reviews maintain a perfect 5.0 rating. The BBB profile shows zero complaints filed. Most reviews describe responsive communication, with one customer noting Matt "returned my call immediately" and the team arrived "the very next day." The negative appears to be an exception rather than a pattern.
-Review Snippet Sources: Angi, Google Reviews, BBB
Castle Complements offers a three-year warranty on all workmanship. The website clearly states "All work is guaranteed for 3 years. We take your project seriously and want you to be assured it will last." This warranty exceeds many competitors who offer one or two-year coverage. Combined with their emphasis on thorough prep work, the warranty reflects confidence in the durability of their results. Customers mention work "looking good for a long time" as a direct result of proper preparation techniques.
-Review Snippet Sources: Company Website, Google Reviews
Updated: 04-07-2026