Owner responds to virtually every review with personalized messages, not copy-paste thank-yous. The Chooz Score's review response quality component reflects how this team handles feedback: nearly 100% response rate with specific details about each project. This responsiveness extends to the actual service experience:
"Brian Eaton is an exceptional communicator who listened carefully and kept me up to date every step of the process as my exterior painting project was planned and executed." - amelia r., Google Review
The last time we conducted our Chooz Score analysis, CertaPro Painters of Cape Cod had over 230 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 88.5%. With 17 years in business serving Cape Cod, they've established deep roots in the community:
"We have recently hired CertaPro of Cape Cod twice. They did an amazing job both times." - Marie C., Google Review
High marks on the Chooz Score's customer retention indicators: reviewers mention returning for second and third projects, and specifically planning future work before their current project wraps up. The franchise model means consistent processes, but the local ownership means personal accountability:
"We used them to paint our home interior a couple of years ago and I will continue to use them for all my future painting projects." - Gerry T., Google Review
While most individual home projects receive strong reviews, one condo complex project had quality concerns. If your project involves a larger scope or shared property, ask directly: "How do you manage quality control across larger multi-unit projects, and what's your touch-up policy?"
"Paint all over our patio, overspray on our gutters, white trim paint all over the main body paint, trim paint so thin it barely covered the trim." - Robert S., Yelp Review (no owner reply)
100% Recommended (5 Reviews)
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Get StartedFREE SERVICEEvery painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Oak Bluffs, MA.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Oak Bluffs, MA.