Best Painters in Oak Bluffs, MA - Chooz Score Ranked

Why Customers Choose CertaPro Painters of Cape Cod

Clear Communication from Start to Finish

Owner responds to virtually every review with personalized messages, not copy-paste thank-yous. The Chooz Score's review response quality component reflects how this team handles feedback: nearly 100% response rate with specific details about each project. This responsiveness extends to the actual service experience:

• Estimator Brian Eaton specifically praised for keeping customers updated "every step of the process"
• Project managers communicate timeline changes proactively when weather impacts scheduling
• Post-completion follow-ups mentioned by several reviewers

"Brian Eaton is an exceptional communicator who listened carefully and kept me up to date every step of the process as my exterior painting project was planned and executed." - amelia r., Google Review

Years of Consistent Results

The last time we conducted our Chooz Score analysis, CertaPro Painters of Cape Cod had over 230 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 88.5%. With 17 years in business serving Cape Cod, they've established deep roots in the community:

• A+ rating with the Better Business Bureau, accredited since 2008
• 4.8 stars on Angi with nearly 30 reviews
• MA HIC License verified active, EPA Lead Certified

"We have recently hired CertaPro of Cape Cod twice. They did an amazing job both times." - Marie C., Google Review

Customers Keep Coming Back

High marks on the Chooz Score's customer retention indicators: reviewers mention returning for second and third projects, and specifically planning future work before their current project wraps up. The franchise model means consistent processes, but the local ownership means personal accountability:

• Multiple reviewers describe using CertaPro for both interior and exterior projects over several years
• Crew leader Antonio praised across different customer reviews
• Customers note booking future projects during current job completion

"We used them to paint our home interior a couple of years ago and I will continue to use them for all my future painting projects." - Gerry T., Google Review

Questions to Ask CertaPro Painters of Cape Cod

Multi-unit or condo project oversight

While most individual home projects receive strong reviews, one condo complex project had quality concerns. If your project involves a larger scope or shared property, ask directly: "How do you manage quality control across larger multi-unit projects, and what's your touch-up policy?"

"Paint all over our patio, overspray on our gutters, white trim paint all over the main body paint, trim paint so thin it barely covered the trim." - Robert S., Yelp Review (no owner reply)