If you're a first-time customer who wants guidance through the process, this company delivers. Owner Shayne responds to virtually every Google review with personalized replies that reference specific project details, crew members, and customer names—not generic templates. This responsiveness carries through to the actual work:
"Shayne was extremely professional! He responded to my request for an estimate in a timely fashion. The job was completed within two weeks from when we first met. His communication is outstanding." - Ellen M., Google Review
If you're particular about craftsmanship and the details matter to you, Pancione Painting Plus has built their reputation on thoroughness. The last time we conducted our Chooz Score analysis, they had over 75 Google reviews with a perfect 5.0-star rating (Source: Google Reviews), and the reviews consistently mention the same themes: meticulous prep work, protected floors, and crews who notice the small things. This attention to detail shows up in every phase:
"I am so very happy that I chose Pancione Painting for my project. Your guys were prompt, professional, and so conscientious in their work - I've never seen a job done as thoroughly!" - Candace C., Google Review
If you want a company with a solid reputation backed by volume, Pancione Painting Plus earned a Chooz Score of 87.2% and has one of the strongest review portfolios in Western Massachusetts. The last time we conducted our Chooz Score analysis, they had over 75 Google reviews with a 5.0-star average (Source: Google Reviews), 5.0 stars on Facebook (Source: Facebook), and an A+ rating with the Better Business Bureau (Source: BBB). They've built trust through consistent delivery over 25 years in business:
"This is the second job Pancione has done for us and I've been thrilled both times with the results. They showed up on time, took immaculate care of the property, and most importantly, did an awesome job. Not five stars, TEN stars!" - Diana R., Google Review
If you're a busy professional or family on a tight schedule, their track record for efficient project completion stands out. Customers consistently report projects finishing on time or ahead of schedule—without sacrificing quality. The crew stays focused and keeps work moving:
"Pancione painting plus was the best decision we could have made!! They came in and completed a project in just one day! Everything was done perfectly! They were so neat, that you couldn't even tell they came!" - Alyssa F., Google Review
100% Recommended (4 Reviews)
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Get StartedFREE SERVICEOwner Matthew Long personally handles estimates, checks in during projects, and ensures customers are satisfied with the final results. The Chooz Score's owner engagement indicators are strong: Matt is mentioned by name in the majority of reviews:
"Matt from ALL-Terior was extremely easy to work with! He was friendly, professional, a great communicator, and overall knew exactly what my house needed." - Lori O., Google Review
Customers consistently mention the quality of workmanship and attention to detail. The Chooz Score's review authenticity indicators show specific project details appearing naturally in reviews:
"I could tell soon into our first meeting that Matthew Long has a comfort level with his trade that no beginner or hack could possess." - Michael G., Google Review
The last time we conducted our Chooz Score analysis, ALL-TERIOR had over 85 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 87.0% and has been in business since 2004:
"This was our second time hiring All-Terior Painting to do work at our home. Matt is a complete professional." - Timothy S., Google Review
One past customer described a dispute that escalated to small claims court over payment terms and project completion. While this appears to be an isolated incident among dozens of positive reviews, it's worth asking upfront about their payment schedule and what happens if issues arise. Ask them directly: "What's your payment schedule, and how do you handle disputes if something goes wrong during the project?"
"Mr. Long communicated that he would keep possession of my custom-made door as 'leverage' against payment." - J. S. W., Google Review (no owner reply addressing specifics)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in West Springfield, MA.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within West Springfield, MA.