Hire CertaPro Wilmington once, and odds are you'll be back. That's not a slogan, it's what the reviews actually show. Around one in five reviewers mention returning for another job, a striking rate in a trade where most people call a painter once and never think about it again.
The names pile up fast. Katie E is on her third project. Kathryn Ryon has used them for several interior jobs over the years. Brook Hall keeps calling for both a home and an office in Wilmington.
Christopher Amato came back for a full interior repaint and picked up a repeat-customer discount, with the crew wrapping the whole house in about five days. High marks on the Chooz Score's customer retention indicators back the pattern up, with reviewer after reviewer describing a second, third, or fourth time around.
"Jesus Montoya, sales consultant provided us a fair price and included a discount as repeat customers. Only a few days later, the team showed up and got to work. Five days later, they had completed a beautiful job." - Christopher A., Google Review
The team answers nearly every review that lands, and rarely with a form letter. When we last analyzed this company, owner responses showed up on better than nine in ten of its Google reviews, usually addressing the reviewer by name and pointing to the specific job they'd had done.
That habit starts well before the paint does. Customers describe fast, detailed estimates from Jesus and Barbie and a quoting process that leaves, in one reviewer's words, "No Surprises," followed by steady updates from the first call to the final walkthrough. The Chooz Score's review response quality component reflects the same pattern, a shop that stays in the conversation rather than going quiet once the deposit clears.
"Communications from beginning to end were nearly flawless. Quality of the painting work, scheduling and clean-up was sensational." - Chris C., Google Review
What sets this shop apart is who's running it. CertaPro of Wilmington is an independently, women-owned franchise led by Barbie Dorsey, who has run the Wilmington territory since 2019. You get a national brand's proven process paired with a local owner whose name shows up, warmly, all over the reviews.
The reputation holds across platforms. At the time of our analysis, CertaPro carried over 100 Google reviews with a 4.9-star rating and 100% recommended on Facebook, and it earned a Chooz Score of 85.6%. A few dozen reviews in, the same words keep surfacing. Professional. Efficient. Beautiful.
"The CertaPro team was direct and professional from start to finish. They were reliable, efficient, considerate, and proficient at their job." - Vicki G., Google Review
100% Recommended (6 Reviews)
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Get StartedFREE SERVICEEvery painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Cape Fear, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Cape Fear, NC.