Read enough of these reviews and one pattern jumps out. People don't hire Ian once. They hire him, then they hire him again. Kevin Lock has used the crew twice and jokes he'll find new things to paint just to call them back. Josh Tutwiler has used Ian for four years across all three of his North Carolina homes. Joe Stekli counts half a dozen projects. Lisa, Julie Andreacola, and Doug Yoch each came back for a second round.
Perfection Painting Pros earned full marks on the Chooz Score's customer retention indicators, and the referrals run just as deep, with Randy Lindsay sending them to multiple clients who all stayed happy. What keeps people coming back is range. Meagan Lacher's second large project alone covered ceiling and wall painting, cabinet refinishing, fresh trim work, and a kitchen backsplash, and she says she'd never consider calling anyone else.
"Yesterday wrapped up the second large project completed in our home by Perfection Painting Pros (this project included ceiling and wall painting, cabinet painting, addition of trim work, and a kitchen backsplash)." - Meagan L., Google Review
What sets Perfection Painting Pros apart is a billing approach most contractors won't touch. There's no deposit up front. Angel Salazar, who admits they weren't the cheapest bid, says they didn't ask for a dime until the job was done. Benga A found it hard to believe a crew would take on that much work without asking for money first. You pay when you see the finished result and you're happy with it.
The pricing itself lands the same way, fair without being the cheapest. Dent Man put it plainly, not the cheapest and not the most expensive, just right for his budget. Josh Tutwiler says Ian won't nickel and dime you, and Lindsey Koerich found the prices fair with no hidden surprises. If you've been burned before by a number that creeps upward as the job goes on, that predictability is worth a lot.
"Ian is very open about you pay when you see the work completed and are happy with it." - Paul C., Google Review
Registered as a North Carolina LLC in 2018. Eight years later, still booked. The last time we ran our Chooz Score analysis, Perfection Painting Pros held over 90 Google reviews with a 4.8-star rating, backed by 4.7 stars across nearly 30 Yelp reviews. The Chooz Score's cross-platform analysis shows those numbers holding steady from one site to the next, which is harder to fake than a single strong page. The company earned a Chooz Score of 81.3%.
The reach backs up the name. Ian's crews cover the Charlotte metro, from Ballantyne and Matthews out to Waxhaw, Fort Mill, and Rock Hill, and the reviews read the same in every corner of it. New five-star write-ups were still landing in the summer of 2026.
"I agree completely with all the other 5 star reviews!" - Pat B., Google Review
Nearly every reviewer describes Ian as quick to respond, but a couple of prospective customers ran into the opposite at the quote stage, reaching out and then feeling left without a clear answer. It's the one soft spot in an otherwise strong record, and an easy thing to get ahead of. Ask them directly: "Once you've seen the space, when can I expect a written quote, and what's the best way to reach you with follow-up questions?"
"Terrible customer service!! Spoke with the owner briefly over the phone for a quick estimate and immediate availability, and he totally gas lighted what he said he would do." - Minna H., Google Review (no owner reply)
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The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within South End, NC.