Customers don't just come back to Paintworks. They come back for decades. Read through the reviews and the same story keeps surfacing: hired once, hired again, then hired again years later. Shon McAteer had Jon paint his home 20 years ago and called him back this year. Another reviewer, j van, describes using the company across 22 years of repairs, power washing, and painting. Serinda Byrns had her exterior painted, then knew exactly who to call when Hurricane Matthew flooded her home in 2016, and the owner's reply thanks her for a decade of business. High marks on the Chooz Score's customer retention indicators back this up: roughly a quarter of the reviews we analyzed come from customers describing a second, third, or return project rather than a one-time job. Realtors, church congregations, and commercial property managers show up as repeat clients too, and that kind of loyalty has to be earned job after job. "Jon and his folks painted the exterior of my house and an old metal shed in the backyard to match! ... So when the house was flooded and damaged during Hurricane Matthew in 2016, I knew exactly who to call! ... Anytime I need painting done, Paintworks is my one and only phone call." - Serinda B., Google Review
The last time we conducted our Chooz Score analysis, Paintworks held over 100 Google reviews with a 4.9-star rating, and the pace hasn't slowed. Six of those reviews landed in the three months before we looked. The company earned a Chooz Score of 88.1%. Based in Fayetteville, Paintworks covers a wide stretch of the region, from Hope Mills and Eastover out to Cameron, Raeford, and Southern Pines and up toward Garner and Raleigh, and it's registered in North Carolina as NC Business Entity No. 1292927. What stands out isn't just the average, it's how consistently the reviews read. Professional, on time, clean, detailed. Those same words turn up across different customers and different jobs, which is hard to fake at this volume. "To refresh the dilapidated look of my home, I searched painters to do repair/paint on the entire exterior of my 1750 Sq Ft... The finished product brought tears to my eyes... And the home looked PHENOMENAL!!!" - Gregory S., Google Review
Jon Little, the owner, does the estimate himself, then comes back when the work is done to walk the job with you. That pattern repeats across review after review. Wanda Fields had most of her interior painted, including a two-story foyer and stairwell, in under three days. When the crew finished, the owner returned, spotted a couple of touch-ups, and had them fixed before he'd call it done. The crew kept her pet parrot safe the whole time. The Chooz Score's owner engagement indicators are strong here: Jon is named personally in a large share of the reviews, he answers nearly every one, and customers describe him keeping them posted almost daily while the work is underway. When the same person estimates the job, checks in during it, and inspects the final result, you get a single point of accountability from first call to last coat. "When the work was done, the owner came back and did a walk through to make sure I was satisfied. He saw a couple of spots and had them touch it up... The workers took pride in their work down to making sure they put all my belongings back the way they found them." - Wanda F., Google Review
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The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Wade, NC.