Owner Christian Cruz maintains direct involvement from first contact through project completion. Customers describe him providing estimates, answering questions, coordinating schedules, and conducting final walkthroughs himself. The Chooz Score's owner engagement indicators are strong, with Christian mentioned by name in the majority of reviews:
"Christian is the best! His crew did a great job on our entire interior. We had a lot of wear and tear on our walls and they repaired everything so nicely, it looks brand new. They did all the work in just a few days." - Catherine C., Google Review
This company backs their work with a comprehensive two-year workmanship warranty plus the Neighborly Done Right Promise. The Chooz Score's warranty component shows clear terms and coverage specified upfront:
"Christian and crew were top notch. He even came back a few days later to touchup some spots after a deck staining project. Professional, responsive and is a perfectionist who ensures satisfaction before accepting payment." - Yelp Review
The last time we conducted our Chooz Score analysis, Five Star Painting of Bergen County had over 220 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 84.8%. As part of the Neighborly franchise network established in 1999, they bring decades of painting industry experience:
"We received the quote from Christian on Tuesday and they started on Thursday and finished the whole house by Friday noon. Christian was very professional and communicative throughout the process." - Mete G., Google Review
One detailed review describes an unresolved warranty dispute involving paint cracking and a complaint filed with the NJ Department of Consumer Affairs. While this represents an isolated case among dozens of positive reviews, it's worth understanding their process upfront. Ask them directly: "If paint failure occurs within the warranty period, what is your exact process for evaluating and resolving the issue?"
"Following the review, my paint job started falling apart and cracking and Christian would not fix it. He lied numerous times saying he would and then didnt." - Tyesh H., Google Review (owner replied)
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100% Recommended (28 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in River Vale, NJ.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within River Vale, NJ.