Best Painters in River Vale, NJ - Chooz Score Ranked

Why Customers Choose Five Star Painting of Bergen County

The Boss Shows Up

Owner Christian Cruz maintains direct involvement from first contact through project completion. Customers describe him providing estimates, answering questions, coordinating schedules, and conducting final walkthroughs himself. The Chooz Score's owner engagement indicators are strong, with Christian mentioned by name in the majority of reviews:

• Christian personally manages his team and works alongside them throughout projects
• Returns for touch-ups without hesitation, with multiple reviews noting he "came back a few days later" to address small details

"Christian is the best! His crew did a great job on our entire interior. We had a lot of wear and tear on our walls and they repaired everything so nicely, it looks brand new. They did all the work in just a few days." - Catherine C., Google Review

Guaranteed Work

This company backs their work with a comprehensive two-year workmanship warranty plus the Neighborly Done Right Promise. The Chooz Score's warranty component shows clear terms and coverage specified upfront:

• Written warranty documentation provided with every project
• Website explicitly states "Our company never uses subcontractors only our own professional crew," ensuring accountability from start to finish

"Christian and crew were top notch. He even came back a few days later to touchup some spots after a deck staining project. Professional, responsive and is a perfectionist who ensures satisfaction before accepting payment." - Yelp Review

Years of Consistent Results

The last time we conducted our Chooz Score analysis, Five Star Painting of Bergen County had over 220 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 84.8%. As part of the Neighborly franchise network established in 1999, they bring decades of painting industry experience:

• Reviews span multiple platforms including 4.6 stars on Yelp with over 30 reviews and strong ratings on Angi
• Fully bonded and insured with Sherwin-Williams and Behr paints used on every project

"We received the quote from Christian on Tuesday and they started on Thursday and finished the whole house by Friday noon. Christian was very professional and communicative throughout the process." - Mete G., Google Review

Questions to Ask Five Star Painting of Bergen County

Warranty claim process

One detailed review describes an unresolved warranty dispute involving paint cracking and a complaint filed with the NJ Department of Consumer Affairs. While this represents an isolated case among dozens of positive reviews, it's worth understanding their process upfront. Ask them directly: "If paint failure occurs within the warranty period, what is your exact process for evaluating and resolving the issue?"

"Following the review, my paint job started falling apart and cracking and Christian would not fix it. He lied numerous times saying he would and then didnt." - Tyesh H., Google Review (owner replied)